Sep 2023 – Present · 2 yrs 8 mos · Ethiopia · Hybrid

• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
• Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
• Develop and maintain partnerships with third-party resources, including vendors and researchers
• Assign and monitor resources to ensure project efficiency and maximize deliverables
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
• Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
• Meeting with project team members to identify and resolve issues.
• Submitting project deliverables and ensuring that they adhere to quality standards.
• Preparing status reports by gathering, analyzing, and summarizing relevant information.
• Establishing effective project communication plans and ensuring their execution.
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
• Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
• Identifying and developing new opportunities with clients.
• Obtaining customer acceptance of project deliverables.
• Managing customer satisfaction within the project transition period.
• Conducting post-project evaluation and identifying successful and unsuccessful project elements.
• ERP project oversight.

Mar 2021 – Nov 2022 · 1 yr 8 mos · United States · Remote

• Mainly develop purpose black media and purpose black Ethiopia.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Manage information technology and computer systems.
• Plan, organize, control, and evaluate IT and electronic data operations.
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
• Design, develop, implement, and coordinate systems, policies, and procedures.
• Ensure security of data, network access and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Preserve assets, information security and control structures.
• Handle annual budget and ensure cost effectiveness.
• Manage email, webinars, and maintain website.

Nov 2020 – Nov 2021 · 1 yr · Addis Ababa, Addis Ababa, Ethiopia · Hybrid

• Running regular checks on network and data security.
• Identifying and acting on opportunities to improve and update software and systems.
• Developing and implementing IT policy and best practice guides for the organization.
• Designing training programs and workshops for All staff.
• creating job posts, interviewing and hiring qualified candidates,
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Preserve assets, information security and control structures.
• Handle annual budget and ensure cost effectiveness.
• Manage email, webinars, and maintain website.

May 2020 – Jan 2023 · 2 yrs 8 mos · Addis Ababa, Addis Ababa, Ethiopia · Hybrid

• Administer and support Office 365 suite configurations, policies.
• Establish and nurture productive relationships with internal and client teams while delivering exceptional client service.
• Identifying and acting on opportunities to improve and update software and systems.
• Developing and implementing IT policy and best practice guides for the organization.
• Designing training programs and workshops for All staff.
• creating job posts, interviewing and hiring qualified candidates,
• relaying information between upper management and department employees and managing the department budget.
• Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
• Creating rational strategies for upgrading the company’s network software whenever a new update is available.

Jan 2020 – Sep 2021 · 1 yr 8 mos · Addis Ababa, Ethiopia · Hybrid

• Establish and nurture productive relationships with internal and client teams while delivering exceptional client service.
• Create and manage to formal project governance: Project Plan, Communication Plan, Roles and Responsibilities, and Risk & Mitigation.
• Manage the execution of all components of the approved project plan including project deliverables, timeline, budget, and mitigating risk.
• Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports.
• Work closely with the Microsoft FastTrack team on strategy and collaboration.
• Active participation in weekly Project Management meetings.
• Maintain a target employee utilization goal.

Apr 2019 – Nov 2023 · 4 yrs 7 mos · Ethiopia

Feb 2019 – Nov 2024 · 5 yrs 9 mos · Addis Ababa, Addis Ababa, Ethiopia · Hybrid

• Administer and support Office 365 suite configurations, policies.
• Analyze, troubleshoot and deliver Microsoft cloud solutions on Azure and Office 365 platforms.
• Provide subject matter expertise of Office 365 and Microsoft Azure with emphasis in security (Advanced Threat Protection (ATP) policies for Office 365, Azure AD Identity Protection, Conditional Access (CA), Azure Information Protection and Office365 Message Encryption), architectural design, migration management and support of large-scale implementations.
• Provide subject matter expertise in Compliance & data retention leveraging Office 365 Data Loss Protection (DLP), Cloud Access Security Brokers (CASB), & Native Office 365 capabilities such as retention policies including Office 365 eDiscovery & Advanced eDiscovery
• Service Health monitoring using Office 365 console and actively respond based on system alerts and notification.
• Implementation of new Office 365 features and functionality (Microsoft Teams, Office 365 Groups, Planner, PowerApps,) and migrations to a target cloud O365 tenant, whether on-prem to cloud, cloud-to-cloud or external productivity (e.g., G Suite) to cloud.
• Evaluate needs and deliver solutions using OneDrive, Teams, SharePoint and other O365 collaboration.
• Architecture and engineering of SharePoint, Teams and Microsoft Office 365 Groups, providing deep technical knowledge on various Teams architecture elements deployed in an Enterprise environment.
• In-depth knowledge of Authorization & Authentication in Microsoft hybrid environment and experience with Azure AD including Single Sign On (SSO) and Multi Factor Authentication (MFA)
• Assist in developing and implementation of support strategies for the various Office 365 applications.
• Effectively translate technical specifications, errors, and business logic through written and verbal communications to both technical and non-technical

Feb 2017 – Present · 9 yrs 3 mos · Ethiopia

• Running regular checks on network and data security.
• Identifying and acting on opportunities to improve and update software and systems.
• Developing and implementing IT policy and best practice guides for the organization.
• Designing training programs and workshops for All staff.
• creating job posts, interviewing and hiring qualified candidates,
• relaying information between upper management and department employees and managing the department budget.
• Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
• Creating rational strategies for upgrading the company’s network software whenever a new update is available.
• Constructing and implementing plans to ensure the company’s network continues to operate smoothly in the event of a problem.
• Staying up to date with new network technology and reporting this information to the executive team each quarter
• Working closely with other department Managers to assess the growth needs and maintenance of the company’s network.
• as a Ecommerce managers I am responsible for the online sales of the brand.
• I oversee the look and feel of the company website and are responsible for generating sales via online channels.
• Depending on the role, they might oversee digital marketers, web and software developers who contribute to website traffic, design and structure.
• Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting.
• Develop and implement ecommerce strategy in order to improve website performance.
• Work with developers to improve website speed.
• Work with the marketing team or manage digital marketers in order to improve quality and traffic acquisition.
• Re-Platforming website to new CMS, making website mobile capable.
• Research market in order to discover new trends and technologies in order to improve website performance.