Rohit Saigal

CEO

Greater Delhi, India31 yrs 9 mos experience

Highly Stable

Key Highlights

25+ years of GCC leadership experience
Delivered £87M business impact and 2.01× ROI
Expert in scaling and transforming global operations

Stackforce AI infers this person is a Global Capability Center and Shared Services expert with extensive experience in operational transformation.

Contact

saigal.rohit@gmail.com LinkedIn

Skills

Core Skills

Gcc Leadership & StrategyGreenfield Gcc SetupGlobal Business Services (gbs) Transformation

Other Skills

CXO-Level Stakeholder EngagementDigital Capability Centers (DCC)APA Tax OptimizationROI Measurement & Value CreationGlobal Multi-Geo OperationsAnalytics & Automation StrategyRobotic Process Automation (RPA)Enterprise Risk & GovernanceGlobal Vendor ManagementBOT & Rebadging ModelsShared Services Operating ModelsOffshore OutsourcingStrategyOutsourcingService Delivery

About

Global GCC & Shared Services Leader | Borad-Level Influence | Greenfield & Scale-Up Expert Accomplished GCC & Shared Services leader with 25+ years of experience in establishing, scaling, and transforming Global Capability Centers (GCCs) and Global Business Services (GBS) across the US, Europe, Japan and APAC. Proven track record of delivering £87M business impact, achieving 2.01× ROI, and optimizing tax costs to <1% of operating costs through strategic APA agreements. Key Achievements: • Build and scaled two GCCs from inception (Cencora IT Center & British Council GCC) to 800 FTE across Finance, HR, IT, Digital COEs, and Contact Centers. • Led multi-geo GBS Operations (Uber) across India, Philippines, Brazil, and Mexico, transforming vendor relationships into strategic partnerships. • Established Digital Centers of Excellence driving analytics, automation, and innovation adoption. • Deep global exposure: 8 years in the US, 2 years in Switzerland, 2 years in Japan. I excel at CXO-level board influence, global stakeholder engagement, positioning GCC as strategic value creators driving resilience, capability building and cost efficiency.

Experience

31 yrs 9 mos

Total Experience

6 yrs 4 mos

Average Tenure

Current Experience

Cencora

Senior Director & Site Head - Cencora Business Services

Apr 2024 – Aug 2024 · 4 mos · Pune District, Maharashtra, India · Hybrid

To lead Cencora's newly established and growing global capability center. Responsible for overall site governance, strategy, growth and operations. Also board member of Cencora India Technology Pvt. Ltd.

GCC Leadership & StrategyCXO-Level Stakeholder EngagementGreenfield GCC Setup

Uber

GBS Operations Lead

Jan 2022 – Apr 2024 · 2 yrs 3 mos · Greater Noida

Lead the development of the GBS program spanning strategy, growth and operations. The GBS Operations is primarily outsourced to Accenture, EXL, Wipro and KPMG and runs out of India (Hyderabad, Bangalore and Gurgaon), Philippines (Manila), Brazil (Belo) and Mexico (Mexico City). My focus is to enable outsourced suppliers to move up the maturity from ‘Credible Service Providers’ to ‘Value Adding Partners’ by bringing their experience of other customers and internal R&D to Uber.

GCC Leadership & StrategyGlobal Business Services (GBS) TransformationCXO-Level Stakeholder Engagement

Weatherford

Member of Advisory Panel of Weatherford's Global Shared Services

Jan 2021 – Jan 2022 · 1 yr · Noida, Uttar Pradesh, India

Provided strategic inputs on the direction and governance of Global Finance Shared Services.
Reviewed quarterly performance and advised on transformation roadmaps to align with global objectives.

GCC Leadership & StrategyGlobal Business Services (GBS) TransformationCXO-Level Stakeholder Engagement

British council

Director Global Shared Services British Council & MD of British Council Management Services Pvt. Ltd

Jul 2010 – Oct 2020 · 10 yrs 3 mos · Noida, Uttar Pradesh, India

Lead the development of British Council Shared Services program to deliver diverse B2B/B2C services i.e. Finance Shared Services, IT Shared Services, HR Shared Services, Call Centers, Digital Center of Excellence, Program delivery, Vendor Management and Core Business Process Delivery. I was also on the board of British Council subsidiary (IELTS exam administering centre), BC Examinations and English Services Pvt Ltd., for a period of 3 years during its initial set-up. British Council is a £1.2 billion organization with 12000 employees spread in 110 countries.

Digital Capability Centers (DCC)GCC Leadership & StrategyGlobal Business Services (GBS) TransformationCXO-Level Stakeholder EngagementGreenfield GCC Setup

Steria india ltd.

India Head Telco, Media Vertical and Application Portfolio Management Delivery Services

Apr 2006 – Jul 2010 · 4 yrs 3 mos · Noida, Uttar Pradesh, India

Head of India Application Portfolio Management, IT offshore Delivery Services (APM DS), since March’2007, delivering services to key clients – BT, O2, Lloyds bank, Whitbread, Boots, First Caribbean International bank and Steria Internal systems.. Additional responsibility of India Vertical Head for Telco/Media since Nov’2009. Previous to that, Channel Director for the Utilities and Government sector of Xansa from April’2006 till March’2007.

Tata consultancy services

Business Relationship Manager for relationship of TCS and Eli Lilly & Company

Jun 1991 – Feb 2006 · 14 yrs 8 mos · Indianapolis, Indiana, United States

Business Relationship Manager for relationship of Eli Lilly & Company with TCS for IT consulting and services, Infrastructure Services, Engineering Services and Business Process Outsourcing from September 2001 to February 2006. Played several roles for IT delivery from 1991-2001, based in Delhi NCR, Tokyo and Basel