Shabana Fahim Khan

Operations Associate

Bengaluru, Karnataka, India11 yrs 5 mos experience
AI Enabled

Key Highlights

  • Led HR transformation initiatives with $7M+ impact.
  • Achieved 98-99% on-time delivery with zero escalations.
  • Expert in AI and automation for HR processes.
Stackforce AI infers this person is a strategic HR transformation leader specializing in AI-driven solutions for enterprise organizations.

Contact

LinkedIn

Skills

Core Skills

Hr TransformationAi & AutomationBusiness TransformationChange ManagementBusiness StrategyProcess Improvement

Other Skills

Global Operating model redesignOracle Native AgentAIRPAProcess AutomationLean Six SigmaOracle HCMHR Operating ModelGovernanceServiceNowHRSDAgile & Waterfall MethodologiesWorkflow AnalysisProcess DesignPerformance Management

About

I turn complex HR transformation programmes into measurable, board-level outcomes — combining HR strategy, AI, and automation to deliver real business impact. Transformation Manager & HR Technology Consultant with 12+ years of experience bridging the gap between CHRO vision and technology execution across AI, RPA, ServiceNow, Oracle HCM, and GenAI ecosystems for global enterprise organizations. At TCS, I lead large-scale transformation as Account Owner & Programme Manager, driving end-to-end delivery across strategy, solutioning, governance, and benefits realization for enterprise workforces (~17,000 employees). What I have delivered: → Agentic AI Self-Service: Reduced 10,000+ monthly HR queries by 40–50%, real-time SLA, improved ESAT to 5.8/6, freed 40+ FTE capacity → RPA & Automation (20+ processes): 30–40% efficiency gain, 14+ FTE optimized, $7M+ cost savings, near-100% SLA adherence → Oracle HCM AI (Onboarding & Exit): 60% cycle time reduction, 100% manual touchpoint elimination, zero audit findings → HR Operating Model Transformation: 95%+ shift to shared services, 55% HRBP workload reduction, audit-ready governance → ServiceNow HRSD: 25–30% efficiency improvement, near-100% compliance, 40+ enhancements delivered I consistently drive executive alignment and delivery discipline through QBRs, MBRs, and C-suite governance — achieving 98–99% on-time delivery with zero escalation failures. Beyond delivery, I contribute to pre-sales and transformation solutioning, leading architecture, effort estimation, and operating model design across enterprise HR transformation deals. What differentiates me I don’t just design transformation — I translate strategy into execution, and execution into measurable value. Currently open to: HR Transformation | HR Tech | AI & Automation | Solution Consulting | Digital HR Leadership roles If you’re hiring for someone who can own transformation end-to-end and deliver quantified impact, let’s connect on 9911883115 or Shabanafahimkhan@gmail.com

Experience

11 yrs 5 mos
Total Experience
2 yrs 3 mos
Average Tenure
2 yrs 1 mo
Current Experience

Tata consultancy services

Manager HRO Transformation & Solution Architect

May 2024 – Present · 2 yrs 1 mo · Bengaluru, Karnataka, India · On-site

  • As a HR transformation Manager,
  • I Primary Lead bridging client leadership and technology delivery — governing AI-led HR transformation for enterprise accounts with solution focused on need of business supporting Client Tech Landscape - Agentic AI, GenAI, RPA, Power Automate, cognix solution, ServiceNow HRSD, and Oracle HCM.
  • Key Impact:
  • Led Agentic AI self-service transformation — cut 10,000+ monthly HR queries by 40-50%, SLA 72 hrs to real-time, ESAT 4.9→5.8/6, 98-99% positive feedback, 40+ FTE freed
  • Engineered RPA + Power Automate across 20+ processes — $7M+ savings, 60+ FTE optimised over 24 month, 30-40% efficiency gain, near-100% SLA adherence; Lean Six Sigma Black Belt applied
  • Deployed Oracle Native AI for onboarding and exit — 100% manual touchpoints eliminated, ~60% cycle time cut, 10+ FTE saved, zero audit findings
  • Redesigned HR Target Operating Model — 95-96% transactions to SSC, HRBP load -55%, audit-ready governance in 2yrs
  • Implemented ServiceNow HRSD end-to-end — 25-30% efficiency gain, near-100% compliance, 40+ post-go-live enhancements
  • Drove change management across 3 workstreams (17,000+ employees) — 85%+ adoption in 90 days, ESAT +12-15 points
  • Established benefits realisation framework across 5 workstreams — reporting effort -50%, 100% on-time board packs, zero compliance exceptions
  • Managed CXO governance via QBRs, MBRs, C-suite connects — 98-99% on-time, zero escalations, shifted avg 6 week sign off to 2-week sign-off across 4 programmes
  • Led 5+ HRO RFPs in TCS Transformation Solutioning practice — solution architecture, costing, and proposal validation for Fortune-class enterprise clients.
  • Experience in handling multiple clients at one time.
  • Got multiple appreciation email and notes on townhall meetings, intranet and emails for the partnership and Agile delivery of project
Global Operating model redesignOracle Native AgentHR TransformationAI & Automation

Bahwan cybertek

Assistant Manager - Transformation Strategy design lead & HRBP

Nov 2020 – Aug 2023 · 2 yrs 9 mos · Chennai, Tamil Nadu, India · Remote

  • Redesigned employee lifecycle workflows across APAC (350+ employees): reduced manual effort 25%, improved productivity 15% within 18 months
  • Implemented Oracle PMS and OKR frameworks: improved internal talent readiness to 78%, reduced performance-linked attrition through data-driven interventions
  • Built succession planning frameworks: 2x leadership pipeline coverage for critical roles within 12 months, internal fill rate for senior roles +30%
  • Drove structured change management across business units: high adoption sustained across all transformation workstreams
Global Operating model redesignAgile & Waterfall MethodologiesHR TransformationChange Management

Wae corp

Deputy Manager — Digital Transformation & HRBP

Aug 2018 – Oct 2020 · 2 yrs 2 mos · Delhi, India · Hybrid

  • Led workforce transformation and vendor strategy overhaul: INR 48L in verified cost savings through data-led hiring rationalisation and vendor renegotiation
  • Conducted organisational diagnostics from engagement baseline 3.3: improved to 4.8 and reduced attrition 10-15% within 24 months
  • Implemented end-to-end HRIS and defined SOPs across employee lifecycle, grievance handling, and compliance functions.
CXO level engagementStrategic Human Resources LeadershipHR TransformationBusiness Strategy

Y netwoks

Digital Automation cum Transformation Lead - HR TMG

Oct 2014 – Aug 2018 · 3 yrs 10 mos · India · On-site

  • HR Shared Services & Transformation Lead
  • Built HR shared services function from zero: standardized 15+ workflows, achieved 98% SLA compliance within 6 months, scaled to support 40% headcount growth without adding HR headcount
  • Reduced HR query resolution time by 35% through 300+ KA/FAQ documentation and process automation across payroll, leave, and onboarding
  • Managed end-to-end statutory compliance, HRMS setup, HR budgeting, and full employee lifecycle for Indian and global clients
Process AutomationDigital StrategyHR TransformationBusiness Transformation

Reve systems

HR Connect - Digital Transformation

Feb 2014 – Sep 2014 · 7 mos · Delhi, India · On-site

  • • Established HR Policy and processes, standardized workflows, and introduced automation to improve compliance and operational efficiency across HR operations
HRIS Database ManagementStatistical Data AnalysisHR TransformationProcess Improvement

Education

Indian Institute of Management, Calcutta

Executive — People Strategic Management

Jan 2021 – Jan 2021

Galgotias University

Master of Business Administration (M.B.A.) — Human Resources Management & Marketing

Jan 2012 – Jan 2014

Patna University

Bachelor's degree — science

Jan 2009 – Jan 2011

Woodland High School

Senior Secondary — General

Jan 2006 – Jan 2008

Woodland High School

Secondary (CBSE) — General Studies

Jan 2004 – Jan 2005

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