Mohammed Ibrahim C

Operations Associate

Bengaluru, Karnataka, India4 yrs 11 mos experience
Highly Stable

Key Highlights

  • Proven expertise in customer service and operations.
  • Strong problem-solving and communication skills.
  • Experience in IT support across diverse systems.
Stackforce AI infers this person is a customer service and IT support professional with experience in operations.

Contact

Skills

Core Skills

It SupportProblem-solvingCustomer ServiceTeam Collaboration

Other Skills

system administrationMicrosoft ExcelmanagementMicrosoft WordMicrosoft PowerPointteamworkskilled multi-taskerteam managementmentoring

About

As a Senior Representative for Operations at Concentrix Services India Pvt Ltd from 2021 to 2023, I have gained extensive experience in handling daily customer transactions and collaborating with different teams to ensure that customer needs are met. I take pride in providing exceptional customer service and helping resolve customer issues and concerns. Prior to my role at Concentrix, I worked as a Customer Service Executive at GrabOnRent from 2019 to 2020. During this time, I developed a deep understanding of the rental industry and gained valuable experience in managing customer relationships. Throughout my career, I have honed my communication and problem-solving skills, which have proven to be invaluable in my role as an operations representative. I am a proactive team player who is always willing to go above and beyond to ensure customer satisfaction. In my free time, I enjoy reading books on business and leadership, as well as exploring new technologies and tools that can help me excel in my role. I am passionate about helping others and believe that my dedication to customer service makes me a valuable asset to any team.

Experience

4 yrs 11 mos
Total Experience
3 yrs 3 mos
Average Tenure
1 yr 8 mos
Current Experience

Ibm

Think Desk Advisor

Sep 2024Present · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

  • Exciting News!
  • I'm thrilled to announce that I have joined IBM as a Think Desk Advisor, where I will be providing IT support to IBM employees across both Windows and Mac systems. In this role, I will help ensure seamless technical operations by troubleshooting system issues, resolving hardware and software challenges, and optimizing user experiences.
  • I’m looking forward to applying my skills in system administration, problem-solving, and IT support to contribute to IBM's internal operations. I am excited to collaborate with such a talented and innovative team, and I can’t wait to dive into this new journey!
  • Thank you to everyone who has supported me along the way. Here’s to new beginnings at IBM!
  • #NewBeginnings #IBMCareers #ITSupport #ThinkDesk #MacAndWindows #TechJourney
IT supportsystem administrationproblem-solving

Apple

Senior Operations Representative

Jun 2021Sep 2024 · 3 yrs 3 mos · Bengaluru, Karnataka, India · On-site

  • As a Senior Representative for Operations at Concentrix Services India Pvt Ltd from 2021 to 2023, I have gained extensive experience in handling daily customer transactions and collaborating with different teams to ensure that customer needs are met. I take pride in providing exceptional customer service and helping resolve customer issues and concerns.
customer serviceteam collaborationproblem-solvingMicrosoft Excelmanagement

Education

Visvesvaraya Technological University

Bachelor of Engineering - BE — Computer Science

Jan 2018Jan 2022

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