Vivek Gupta

Product Manager

Bengaluru, Karnataka, India9 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

7+ years in product management for enterprise SaaS.
Led development of Microsoft Graph connectors for M365 Copilot.
Achieved 90% reduction in chargeback rates at Ola.

Stackforce AI infers this person is a Product Manager with expertise in SaaS and Fintech.

Contact

Skills

Core Skills

Product ManagementRisk ManagementBusiness AnalysisProject Management

Other Skills

Payments fraud managementRisk metrics analysisChargeback reductionRisk alert setupFraud detectionBusiness strategy planningData analysisDashboard designProject coordinationMechanical EngineeringMicrosoft OfficeHTMLDesign ThinkingVolunteer ManagementEmpathy

About

Product manager with 7+ years of experience building enterprise SaaS products and AI-powered Copilot solutions. Led development of Microsoft Graph connectors enabling M365 Copilot extensibility, currently used by 4000+ enterprises.

Experience

9 yrs 11 mos

Total Experience

3 yrs 3 mos

Average Tenure

6 yrs

Current Experience

Microsoft

2 roles

Senior Product Manager

Promoted

Sep 2024 – Present · 1 yr 8 mos

Product Manager 2

May 2020 – Sep 2024 · 4 yrs 4 mos

Ola (ani technologies pvt. ltd)

4 roles

Associate Product Manager

Promoted

Oct 2018 – Mar 2019 · 5 mos

Owned the key risk metrics related to Payments fraud and risk in Ola's International markets - ANZ & UK.
Responsibilities and achievements -
Chargeback rate reduction by 90% to get Ola out of Visa & MC ECP programs
Set up 15+ risk alerts while working closely with risk operations for customer issues redressal
Built internal risk score for detecting unauthorized transactions on the fly
Assisted in 3rd party integrations related to Fraud management service provider

Payments fraud managementRisk metrics analysisChargeback reductionRisk alert setupFraud detectionProduct Management+1

Product Analyst

Dec 2017 – Sep 2018 · 9 mos

Security Analyst in Sentinels team at Ola. Researching in the use of data to investigate technical leakages and potential hacking threats.

Associate Program Manager

Apr 2017 – Nov 2017 · 7 mos

Led 'Share' category operations in 25 cities pan-India incl. Chandigarh, Guwahati, Nagpur etc.
Responsibilities and Achievements:
Achieved 34% growth in GMV and 40% growth in daily bookings in 26 weeks
Designed a new product ‘Monthly Travel Pass’ and piloted it in Chandigarh

Management Trainee - Analyst

Jul 2016 – Mar 2017 · 8 mos

Overlooked supply, demand & financials for 21 Tier-II cities in PAN India like Pune, Jaipur, etc.
Quarterly business and strategy planning and defining targets of growth, quality & profitability
Designed automated dashboards using Microstrategy & Datastudio for reporting of business metrics to management
Led Prime category launch in 14 cities, co-ordinated with city, central prime, product and marketing teams on all aspects of launch like cab auditing, supply training, device procurement, customer app tech rollout and marketing comms
Responsible for various ad-hoc analysis, weekly & monthly business reporting to stakeholders

Business strategy planningData analysisDashboard designProject coordinationBusiness AnalysisProject Management

National service scheme, iitd

2 roles

Secretary

Promoted

Apr 2014 – Oct 2014 · 6 mos · New Delhi Area, India

At the second tier of the three-tier organization, I led a team of 22 Executives to generate volunteering opportunities for 1000+ IITD volunteers.

Executive

Apr 2013 – Apr 2014 · 1 yr · New Delhi Area, India

A teaching enthusiast and a strong promoter of education and skill development, as an Executive of the National Service Scheme, I have
o Lead a team of 40+ volunteers for Munirka Teaching Project, a project targeted towards upliftment of the slum community of Munirka. Carrying out teaching and extra-curricular activities for more than 60 underprivileged kids.
o Lead an Adult Education project to train I.I.T. Delhi’s 20+ mess workers for vocational proficiency and computer training.