Jul 2024 – Jan 2025 · 6 mos

• On a recharge break before the next journey!

May 2022 – Jun 2024 · 2 yrs 1 mo · Bengaluru, Karnataka, India

• Was part of the leadership team and led overall business and operations at Vahan (an AI powered blue-collar worker recruitment startup) with responsibility for revenue and contribution margins. Joined the organization at a Series A stage and scaled the business with improving margins, thereby playing a pivotal role in raising a successful Series B round.

Dec 2020 – May 2022 · 1 yr 5 mos

• Responsible for improving delivery partner experience, policies, benefits and customer service metrics related to delivery partners. Launched multiple initiatives like Swiggy Suraksha program for protection against Covid, period leave policy for women, Step Ahead program for career progression for delivery partners to name a few.

Feb 2020 – Nov 2020 · 9 mos

• Handled a bunch of roles from customer experience to business operations and supply chain in a short span of time to set up this new business. Primary responsibility was demand planning & procurement to ensure SKU availability.

Nov 2018 – Jan 2020 · 1 yr 2 mos

• State Head for Maharashtra with responsibility for sales, marketing and delivery operations. Owned the unit economics for the state. Led a team of City Heads to deliver excellent results across key KPIs and gained market leadership in food delivery space across cities, while improving unit economics.

Aug 2017 – Oct 2018 · 1 yr 2 mos

• Managed sales, marketing & operations for Pune. Owned the unit economics. Led Pune to a 10x growth in business in a year.

Aug 2015 – Jul 2017 · 1 yr 11 mos

• End to end responsibility for new customer acquisition in both prepaid and postpaid businesses for Vodafone through traditional channels & digital media. Managing a team of product managers, responsible for insighting, pricing, new product development and launch (including branding & visibility). Responsible for ensuring sale of desired product mix across different markets and channels at optimum costs.
• Responsible for lead generation through targeted campaigns on digital media (and offline channels) & working closely with Sales teams for meeting sales targets (stores, tele-sales team and other direct/indirect channels).

Aug 2014 – Jul 2015 · 11 mos

• Responsible for trade incentive schemes, loyalty programs, managing trade spends, retailer training programs and overall engagement with trade. Responsible for retailer experience across Self Help portals & Dealer helpline.

Nov 2013 – Jul 2014 · 8 mos · Middle East

• Explored various professional opportunities in the Middle East, but eventually chose to come back to India

Jan 2013 – Oct 2013 · 9 mos

• Key responsibilities included developing retail and distribution channel for selling m-commerce services, managing customer acquisitions across all channels, building active customer/ user base for m-commerce services and promoting special use-cases like money transfer services.
• Established the distribution and retail channel for selling M-commerce services. Built money transfer business through Airtel Money in Kerala from scratch to Rs 1 crore/month in 2 quarters. Kick started TVSE loan repayments via Airtel money in Kerala.

Nov 2011 – Dec 2012 · 1 yr 1 mo

• As Zonal Sales Manager for Medak district, led a team of 7 Territory Managers and was responsible for over 40000 new customer acquisitions monthly and Rs 90 Mn revenue per month. Managed 11 Super distributors and over 100 sub distributors in a hub and spoke distribution model covering rural markets.
• Was Ranked No: 2 rural Zonal Sales Manager in Andhra Pradesh circle for Q2 FY13. One of the 9 ZMs (out of 31 ZMs in AP circle) to be rated “Excellent” for Q1 FY13 performance. Increased new customer acquisitions per month in Medak district from 26000 to 40000 per month along with improved performance on key distribution metrics.

Jul 2010 – Oct 2011 · 1 yr 3 mos

• As a Territory Sales Manager, handled key markets of Hyderabad improved distribution spread and channel partner performance, resulting in improved share of gross customer acquisitions (new activations) and revenue. Was responsible for 8000 new customer additions (monthly) and around Rs 25 Mn monthly revenue.

Jun 2009 – Jun 2010 · 1 yr

• Joined Airtel as a management trainee and worked on a project with McKinsey & Company on a series of area specific segmented customer offers and delivered boost in ISD, VAS and roaming recharges in defined geographies in a series of efforts under CLM (Customer Life Cycle Management).

Apr 2008 – Jun 2008 · 2 mos · Gurgaon, India

• Did my summer internship with Becton Dickinson in the Pre-Analytical Systems Division. The project involved a competition study in NCR and Chennai and recommendations to increase BD's market share in these key markets.

Jan 2008 – Jan 2008 · 0 mo · Ghāziābād Area, India

• Conducted primary research and study of various existing tyre retail formats in NCR
• Conducted secondary research on international tyre retail formats
• Drew inferences on buying behavior of tyre customers in NCR through primary research data collected from over 20 retail outlets and recommended strategies to increase market share

Jan 2008 – Jan 2008 · 0 mo · Ghāziābād Area, India

• Conducted primary research at Music World retail outlets through surveys, to study consumer satisfaction.
• Recommended strategies to improve sales based on analysis of the sales strategies employed by the Customer Service Assistants at Music World retail outlets.

Oct 2006 – Jun 2007 · 8 mos · Chennai Area, India

• Worked in the healthcare vertical on back end and front end project implementation in line with the objectives of the client (Elder Health, US).