Palak Khatri

Operations Associate

Chicago, Illinois, United States2 yrs 6 mos experience

Highly Stable

Key Highlights

Experienced in cloud engineering and software testing.
Proven ability to troubleshoot complex technical issues.
Strong background in supporting academic IT operations.

Stackforce AI infers this person is a Cloud and IT Support Specialist with a focus on educational technology.

Contact

Skills

Core Skills

Technical SupportPythonCloud EngineeringSoftware Testing

Other Skills

Incident ManagementTroubleshootingTicketing SystemsCustomer ServiceGitREST APIsOOPTesting (Functional/Regression)AutomationTechnical DemosClient CommunicationProblem ScopingSoftware / TechnicalCloud EngineerDevOps

About

I am an Information technology student and a former IT professional with experience in Cloud engineering, Software testing, Support engineering, and Systems engineering. I have worked for almost three years at Tata Consultancy Services where I supported applications, solved technical issues, and worked with tools like AWS, Java, Python, SQL, Linux, and many more tools and technologies. I also helped a professor with research involving large language models, where I worked on data preparation and model testing. At DePaul University, I currently work as an IT operations and support specialist. I help students, staff, and faculty with technical issues and daily system needs. I learn fast and enjoy solving problems, improving processes, and helping people understand technology. Palak Khatri Email : palak.palakkhatri@gmail.com

Experience

2 yrs 6 mos

Total Experience

2 yrs 6 mos

Average Tenure

Current Experience

Depaul university

IT and Operations Support Specialist

May 2025 – Present · 1 yr 1 mo · Chicago, Illinois, United States · On-site

Provide technical and operational support to faculty, students, and staff across various university systems
Troubleshoot hardware, software, network, AV, and account access issues
Support daily operations including ticketing, documentation, and workflow management
Assist with onboarding, account permissions, identity management, and system updates
Work with cloud platforms and services used by the university including account provisioning, storage services, and web based applications
Support teams in improving technology processes and implementing system updates and upgrades
Deliver clear, effective, and professional support in a customer facing environment

Technical SupportIncident ManagementTroubleshootingTicketing SystemsCustomer ServicePython+5

Depaul university jarvis college of computing and digital media

Graduate Research Volunteer

Apr 2025 – Present · 1 yr 2 mos · Chicago, Illinois, United States · On-site

Assisted a professor with research involving Large Language Models (LLMs)
Performed data cleaning, preprocessing, and prompt engineering for model evaluation
Ran baseline experiments and documented model behavior
Contributed to discussions on improving accuracy, bias handling, and reliability

Tata consultancy services

System Engineer

Oct 2020 – May 2023 · 2 yrs 7 mos · Mumbai, Maharashtra, India · Hybrid

I worked in a hybrid role that combined cloud engineering, software testing, support engineering, systems engineering, and project management responsibilities. Provided technical analysis, problem resolution, and development support for enterprise applications.
Key Focus Areas:
Cloud and Infrastructure
Worked with Linux servers, logs, SSH, and environment troubleshooting
Learned AWS basics like EC2, S3, and IAM
Helped with monitoring and simple CI and CD tasks
Software Engineering and Testing
Used Java, SQL, and scripts for development and debugging
Performed functional, regression, and integration testing
Reported issues and supported the release process
Technical Support and Operations
Handled production issues and found root causes
Responded to user and team requests during critical situations
Improved documentation and daily processes
Team and Client Collaboration
Worked with developers, testers, product teams, and support teams
Prepared documents and simple technical summaries
Helped translate user needs into technical tasks