Mar 2023 – Apr 2026 · 3 yrs 1 mo · Hyderabad · Hybrid

• SellersCommerce | Agentic Commerce
• Lead strategic consulting engagements focused on customer experience, platform adoption, and retention outcomes for complex B2B commerce programs. Act as an executive partner to customers, aligning business goals with scalable systems, AI-driven workflows, and operational discipline.
• Own adoption strategy, escalation management, and churn reduction, while defining and monitoring executive-level success metrics (health scores, usage, risk signals, expansion readiness). Translate customer friction into clear action across Product, Engineering, and RevOps, ensuring accountability and long-term value realization.
• Operate as a leadership function—driving outcomes, influencing decisions, and building trust at scale—where AI supports execution and humans lead judgment, empathy, and results.

Apr 2022 – Feb 2023 · 10 mos · Noida, Uttar Pradesh, India · On-site

Nov 2019 – Mar 2022 · 2 yrs 4 mos · Noida, Uttar Pradesh, India

• Involved in customer success and business development with an objective to solve business problems using SAAS solutions and software services.

Apr 2018 – Oct 2019 · 1 yr 6 mos · Faridabad Area, India

• A SAAS based company with partner products like App Builder | Workflow Automation | Chatbots |NFT Builder | CRM. I had to be taking care of business development and customer success.

Jun 2017 – Mar 2018 · 9 mos · Noida Area, India

• This company is a complete IT software company dealing into all kinds of custom made software’s developed using best platforms. Company primarily dealing into Artificial intelligence, IOT, Augmented technology, App development etc.Wherein I was taking care of all activities related to business development and customer success.

Jun 2017 – Mar 2018 · 9 mos · Noida Area, India

• This company is a complete IT software company dealing into all kinds of custom made software’s developed using best platforms. Company primarily dealing into Artificial intelligence, IOT, Augmented technology etc. Wherein I was taking care of all activities related to business development and coordination.

May 2015 – Feb 2017 · 1 yr 9 mos · Noida Area, India

• Create daily lead sources.
• Maintain a professional and courteous manner with all prospective accredited Clients.
• Making outgoing telephone calls, to prospective clients in India, Russia, Europe, USA, UK, and Gulf etc.
• Making sales presentation about our products within established company guidelines and approved sales script.
• Screening all leads for accreditation eligibility before contacting the business.
• Taking information from clients either on phone or through mail about their requirements.
• Making a close contact with the interested clients on daily basis.
• Keep them sharing about the samples of their stand.
• Collection of payment from clients.
• Managing supply chain.
• Keeping stock requirements available to the construction team.
• Managing logistics.
• Follow up.