Aman Kalra

Co-Founder

New Delhi, Delhi, India5 yrs 4 mos experience

Key Highlights

  • Built scalable customer success operations from scratch.
  • Managed $1M+ portfolio with 120%+ NRR.
  • Standardized workflows for enterprise accounts.
Stackforce AI infers this person is a SaaS Customer Success and Operations expert.

Contact

LinkedIn

Skills

Core Skills

Customer Success ManagementGtm OperationsRevenue Operations

Other Skills

Customer Lifecycle ManagementProduct AdoptionForecastingNet Revenue Retention (NRR)Renewal ForecastingChurn Risk ManagementHubSpotSalesforce

Experience

5 yrs 4 mos
Total Experience
1 yr 5 mos
Average Tenure
1 yr 1 mo
Current Experience

Arcana

Founding Customer Success & GTM Operations Manager

May 2025 – Present · 1 yr 1 mo · Remote

  • First CS hire; built and scaled Customer Success & GTM operations across onboarding, implementation, product adoption, forecasting, and customer lifecycle management for enterprise SaaS customers.
  • Built scalable customer workflows, CRM processes, reporting systems, and operating cadences across Customer Success, Sales, and GTM to improve execution, visibility, and cross-functional alignment.
Customer Success ManagementCustomer Lifecycle ManagementProduct AdoptionForecastingGTM Operations

Glg

2 roles

Senior Associate Consultant – Customer Success & Operations

Promoted

Oct 2023 – Nov 2024 · 1 yr 1 mo

  • -Managed $1M+ enterprise portfolio delivering 120%+ NRR; led renewal strategy, executive relationships, and introduced structured tracking and workflows to improve visibility and execution.
Net Revenue Retention (NRR)Renewal ForecastingChurn Risk ManagementCustomer Success ManagementRevenue Operations

Associate Consultant – Customer Success & Operations

Apr 2022 – Oct 2023 · 1 yr 6 mos

  • -Promoted <1 year; Top 5% globally; 155% of target (2022), 120% (2023).

Mastech digital

Client Operations & Delivery (Process Optimization)

Aug 2021 – Mar 2022 · 7 mos · Noida, Uttar Pradesh, India

  • -Standardized post-sales workflows; built account health reporting for enterprise accounts.

Stealth startup

Operations & Program Associate

Jun 2020 – Jul 2021 · 1 yr 1 mo

  • Built operating cadence and delivery structure from scratch in a zero-process environment.

Education

Guru Gobind Singh Indraprastha University (GGSIPU), Delhi

Bachelor of Business Administration

Jan 2017 – Jan 2020

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