Sep 2022 – Present · 3 yrs 9 mos · Mumbai, Maharashtra, India · Remote

• Exceeded outbound KPIs quarter after quarter by running a disciplined prospecting motion — cold calls, email sequences, and LinkedIn outreach across a competitive SaaS market.
• Surpassed sales quota for 6 consecutive quarters by running consultative discovery calls, identifying pain points, and tailoring SaaS solution pitches to each buyer.
• Managed and optimized a high-volume pipeline in CRM (tracking deal stages, activity logs, and forecast accuracy) to keep zero opportunities from slipping through the cracks.
• Routed sales-qualified leads to senior AEs with structured handoff notes, reducing ramp time and increasing close rates on passed opportunities.
• Delivered product demos and represented the company at virtual conferences, building brand credibility and shortening sales cycles.

Sep 2021 – Jul 2022 · 10 mos · Mumbai, Maharashtra, India

• Advised prospective students and parents on executive education programs from top-tier global universities, positioning program value against price objections to drive enrolment.
• Built and managed a structured lead pipeline, ensuring consistent follow-up cadences via phone and email to move prospects through each stage of the enrollment funnel.
• Applied urgency-based closing techniques (without high-pressure tactics), guiding warm prospects from first contact to enrollment with empathy and product expertise.
• Customized outreach messaging to individual parent and student personas, improving engagement rates and reducing drop-off at the decision stage.

Oct 2020 – Sep 2021 · 11 mos · Mumbai, Maharashtra, India

• Consistently met and exceeded weekly revenue targets in a high-velocity, competitive B2C sales environment, converting demo attendees into paying customers at scale.
• Prospected new B2B opportunities by identifying key contacts at schools and coaching centres, expanding institutional partnerships and unlocking bulk enrolment deals.
• Executed multi-channel follow-up strategies (calls, email, WhatsApp, SMS) to maximize lead conversion and reduce churn at each funnel stage.
• Contributed to team performance by sharing playbooks and closing techniques, fostering a high-accountability, results-first sales culture.

Feb 2017 – Aug 2019 · 2 yrs 6 mos · Mumbai, Maharashtra, India

• Owned a portfolio of B2B enterprise accounts, managing relationships at the decision-maker level, conducting weekly, monthly, and quarterly business reviews to drive retention and upsell opportunities.
• Grew the client base by combining referral mining from existing accounts with proactive outbound prospecting, identifying leads, pitching service value, handling objections, and closing new contracts.
• Maintained near-perfect client satisfaction scores through proactive communication and rapid issue resolution, protecting revenue from churn before problems escalated.
• Built and maintained weekly KPI dashboards in Excel, giving management real-time visibility into account volumes, performance trends, and pipeline forecasts.
• Coordinated cross-functionally across operations, verification, and finance teams, aligning internal delivery with client SLAs and ensuring billing accuracy on all accounts.

Dec 2014 – May 2016 · 1 yr 5 mos · Bahrain · On-site

• Demonstrated a deep understanding of customer needs and adeptly provided comprehensive assistance regarding product features, pricing, and services.
• Strategically focused on up-selling and cross-selling opportunities to maximize revenue and enhance customer value.
• Cultivated and maintained strong customer relationships, fostering long-term brand loyalty and customer retention.
• Spearheaded successful launches of new products, effectively promoting offerings and implementing impactful visual merchandising strategies.

Jan 2011 – Feb 2014 · 3 yrs 1 mo · Mumbai, Maharashtra, India · On-site

• Demonstrated exceptional expertise in handling inbound voice calls from international customers, efficiently addressing credit card-related queries and providing prompt first-call resolution for complaints, billing, products, and services.
• Leveraged advanced up-selling techniques to effectively promote and sell General Insurance Products, including the Card Protection Plan and Identity Protection Plan, thereby enhancing customer protection and driving revenue growth.