Vikram K. — CEO
A Business Leader with 25+ years of experience in managing P&L, Client Relationship and large Global Client Accounts across customer service, sales and global operations teams for Fortune 50 companies in different domains such as, e-commerce, Retail, Fashion & Lifestyle, Consumer Products, Healthcare, Utilities and Media. Extensive exposure to transformation, delivery and client management. Having spent most of my entire tenure in managing customer/client experience, have a strong sense and understanding of customer expectation while driving business results. I possess skills at developing and driving strategic business growth, product development, Building Scalable Customer Experience Programs, Customer Relationship Management and sales.
Stackforce AI infers this person is a seasoned leader in customer experience and operations across diverse industries.
Location: Bengaluru, Karnataka, India
Experience: 28 yrs 7 mos
Skills
- Customer Experience
- Customer Relationship Management
- Operations Management
- Global Operations
- Customer Service Management
Career Highlights
- Over 25 years of experience in customer experience management.
- Proven track record in managing P&L for Fortune 50 companies.
- Expert in developing scalable customer experience programs.
Work Experience
Myntra
Senior Director Customer Experience, Trust & Safety, Customer Service, Product Quality (2 yrs 7 mos)
Amazon
General Manager (5 yrs 3 mos)
Needs Supermarket Chain
Chief Operations Officer (1 yr 1 mo)
Genpact
Vice President Operations (16 yrs 5 mos)
The Indian Hotels Company Limited (IHCL)
Duty Manager (3 yrs 3 mos)
Education
BHM at Welcomgroup Graduate School of Hotel Administration, Manipal