Feb 2021 – May 2022 · 1 yr 3 mos · Bothell, Washington, United States

• Brite is a SaaS platform that empowers educators to discover and effectively deliver engaging STEM curricula to their students as a turn-key and streamlined solution.

Nov 2012 – Nov 2025 · 13 yrs · India

• Satak Support is a small team of passionate software engineers, designers and managers from across the world who are dedicated to crafting world-class, easy-to-use solutions for small and medium sized businesses. We're a group of people who live in the future, work in the present and dream in code.

Jul 2011 – May 2012 · 10 mos · India

• Train new hires on company specific process, policies, and procedures - Mentor current employees on best practices for performance management - Coach managers on best practices for performance management - Develop metrics to measure effectiveness of the training program.
• Organize and conduct special on training sessions to improve the skills and knowledge of trainees.
• Identifying and developing each trainee’s strengths and weaknesses, as well as assessing their overall performance.
• As a sales coaches I was also responsible to give feedback on how the trainees can improve their performance.
• Attend on-site training events to manage vendors on a regular basis to discuss best practices and compliance with company policies and procedures

Oct 2010 – Jul 2011 · 9 mos · India

• As a Floor Tech Lead I was responsible for supervising the sales and tech support teams. This includes coaching, training, and managing the team to ensure all metrics are met or exceeded.
• It also includes working with other departments to ensure employees are meeting their individual goals and contributing to the overall success of the company.
• Was also responsible for training and coaching the offshore vendor team in best practices, process, and procedures. This includes providing all necessary training materials and facilitating on-site training sessions with the vendors.

Mar 2010 – Oct 2010 · 7 mos · India

• I was responsible for providing high-quality, responsive technical support to customers over the phone, email, and chat. This includes finding the best solutions to the problems they are facing, training our customer's on how to use our and 3rd party software products, and ensuring that our customer's experience with our AMC is always a positive one.
• Was also responsible for selling a software product's annual maintenance plan to customers. This includes qualifying leads and presenting a compelling offer, understanding customer needs, and closing the deal.

Sep 2007 – Mar 2010 · 2 yrs 6 mos · Gurgaon, India

• Be able to identify and solve common issues with minimum input from the customer.
• Respond to customer enquiries via phone, email, or chat in a timely manner.
• Provide accurate and helpful information about the product and company to customers.
• Maintain a positive attitude while dealing with difficult customers.