Feb 2025 – May 2025 · 3 mos

• Partnered directly with the CTO to lead strategic initiatives and technical innovation across 4 core workstreams, including event seating optimization, blockchain-based ticket verification, 3D venue mapping, and e-commerce store development.
• Acted as a client-facing program lead supporting NFL, MLS, and MLB franchises, successfully translating business needs into scalable technology solutions that enhanced fan experience and operational efficiency.
• Spearheaded the integration of emerging technologies to drive digital transformation, resulting in reduced customer friction, improved partner engagement, and faster go-to-market timelines.
• Managed stakeholder communication, roadmap alignment, and risk mitigation strategies to support on-time delivery of high-impact sports technology programs.

Jul 2024 – Feb 2025 · 7 mos

• Spearheaded the development and execution of a high-priority decommissioning plan for the DoD’s legacy system, ensuring compliance and operational continuity.
• Led cross-functional teams to verify core functionality in the modernized system, reducing the decommissioning timeline by 30%.
• Managed high-stakes communication across value teams, vendors, and executive leadership, resulting in faster decision-making and seamless coordination.

Oct 2022 – Jul 2024 · 1 yr 9 mos

• Lead the coordination of local and remote technical teams to deliver large-scale infrastructure programs across North America, ensuring successful completion within resource and timeline constraints
• Develop and execute project plans, schedules, and budgets, ensuring program objectives are achieved
• Working through ambiguity to deliver on program goals for some of the companies most complex projects.
• Manage cross-functional relationships and dependencies to ensure the successful delivery of program deliverables
• Partner with stakeholders to identify and mitigate risks and issues
• Continuously improve program management processes and methodologies to drive innovation and continuous improvement in infrastructure programs
• Develop and maintain effective communication channels with all stakeholders, including technical and non-technical audiences

Mar 2021 – Oct 2022 · 1 yr 7 mos

• Develop and manage IT projects from beginning to end, including project scope, timeline, hardware procurement, resource allocation, and project execution coordinating remote work closely with field teams.
• Provide project management and direction to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team.
• Act as an escalation point for the project team and project stakeholders to manage risks, develop mitigation plans and path to green throughout the project.
• Own updates and knowledge documentation regarding hardware and equipment standards to ensure appropriate hardware standards are met and the correct equipment procured.
• Proactively manage change controls and communicate impact in project scope, identify issues and devising contingency plans.
• Identify and manage project dependencies and critical paths and with maintaining accurate project plans with real-time milestone, task and project health data for all your projects in the PPM tool.
• Provide frequent on-site monitoring and enforcement of installation schedules and vendor quality, inspect prospective and completed facilities in accordance with corporate standards and procedures, and ensure proper follow-up.
• Facilitate formal turn-over with onsite team, support partners and monitor deliverables until agreed upon launch/project milestone is achieved.
• Update or develop documentation on processes that are critical to successfully implementing your projects and identify opportunities to streamline deployments,

Mar 2018 – Mar 2021 · 3 yrs

• PROJECT: Medicaid Enterprise Solutions (MES)
• Enable 4 state project workstreams for $49M through PMO leadership and delivering application life cycle management (ALM) tools.
• Coordinated 5-year program with 100+ resources to modernize applications for enterprise healthcare systems integration.
• Design and automate 60+ Jira workflows and standardize best practices for 11 project teams to track risks and change requests.
• Scale enterprise value delivery model (EVD) to 5 projects by creating reusable templates, tools, and architecture for state-specific system integration projects.
• Troubleshoot critical outages and security vulnerabilities with 7 infrastructure teams while managing relationships with 3 vendors.
• Improve team efficiency and project visibility for 3 senior leaders by creating 100+ dashboards and readiness reports for review meetings.
• PROJECT: Connecticut Department of Social Services
• Co-led 40-member team to improve eligibility and delivery processes of health and human services (HHS) programs.
• Automated 30% of testing by integrating 1K+ test cases for client application versions; generated progress reporting and metrics for senior leadership and clients.
• Mitigated project risk by organizing content owners and documentation management for software development life cycle (SDLC).
• Developed coverage maps and burndown charts for testing progress and managed project risk escalation to senior management.

Jan 2015 – Mar 2018 · 3 yrs 2 mos

• PROJECT: Amtrak Regression Team Lead (promoted March 2018)
• Planned end to end (E2E), user acceptance (UAT) and fallback testing for 6-member team to modernize internet booking and mobile application with 85K daily users.
• Yielded client cost savings of 66% while increasing coverage through testing automation and decreased resources.
• Executed 300+ daily test cases and ensured coverage while adding new features and capabilities; produced progress reports and insights on trends for project planning.

May 2014 – Dec 2014 · 7 mos · West Palm Beach, Florida Area

• Serving as the primary IT support for county agencies, utilizing technical services for county employees and business partners via multiple divisions:
• Application Services Division which provides and maintains custom applications for various customers throughout the County
• Computing Platforms Division which installs and maintains the technical infrastructure required to support IT operations