Rajendra kumar Jha

Operations Associate

Gurgaon, Haryana, India10 yrs 11 mos experience

Key Highlights

10 years of experience in logistics and warehouse operations.
Expert in client servicing and complaint management.
Strong background in B2B and B2C logistics operations.

Stackforce AI infers this person is a logistics and supply chain management expert with extensive client servicing experience.

Contact

Skills

Core Skills

Logistics ManagementClient Services

Other Skills

Logistic SupportDelivery OperationsComplaint ManagementCustomer ServiceClient CoordinationDispatchingB2C Logistics OperationReverse pickupCoordinating directly with clientVendor invoice verificationB2B order fulfillmentMIS ReportingSupervised vehicle loadingDocumentation of import and exportLogical Volume Manager (LVM)

About

Working as Sr. Executive Client Servicing with Ecom Express Limited Logistics and having 10 years of experience in logistics and warehouse operations.

Experience

10 yrs 11 mos

Total Experience

Average Tenure

Current Experience

Ecom express limited

Senior Executive Client Servicing

Sep 2023 – Present · 2 yrs 9 mos · Gurugram, Haryana, India

Handling RVP and forward pickups and delivery activities for a premium client
Monthly Closure of open Shipments for both forward and Reverse Pickup
Coordinating directly with client and servicing their queries and requirements
Customer Service – handled Complain, Status and Updating
Monitoring OTP compliance for RVP and RTO delivery

Logistic SupportDelivery OperationsComplaint ManagementCustomer ServiceClient CoordinationLogistics Management+1

Xpressbees (busybees logistics solutions pvt. ltd.)

Sr. Executive Client Servicing

Mar 2022 – Mar 2023 · 1 yr · Bangalore · On-site

DispatchingB2C Logistics OperationCustomer ServiceReverse pickupLogistics ManagementClient Services

Xpressbees logistics solutions pvt ltd

Senior Executive Client Servicing

Mar 2022 – Feb 2023 · 11 mos

Customer Service – handled Complain, Status and Updating
Coordinating directly with client and servicing their queries and requirements
Monthly Closure of open Shipments for both forward and Reverse Pickup.
Organized shipments with branch offices, suppliers, and customers

Complaint ManagementCustomer ServiceCoordinating directly with clientLogistics ManagementClient Services

Envent world wide private limited

Assistant Operations Manager

Nov 2019 – Apr 2022 · 2 yrs 5 mos · Gurgaon, Haryana

Envent worldwide

Assistant Manager Customer Support

Nov 2019 – Oct 2021 · 1 yr 11 mos

Responsible for smooth functioning of Logistics (forward and reverse) and Warehouse process
Training of warehouse personnel
Vendor invoice verification
Inward and outward Process
B2B order fulfillment
RTO
E-way bill
MIS Reporting

Vendor invoice verificationB2B order fulfillmentMIS ReportingLogistics ManagementClient Services