Jan 2025 – May 2025 · 4 mos · Gurugram, Haryana, India · On-site

• ​Efficiently develop and maintain logistics workflows, procedures, and reports to optimize operations.
• ​Proactively build and lead high-performing teams to achieve project goals and strategic objectives.
• ​Strategically plan and establish clear objectives and measurable milestones for seamless project execution.
• ​Effectively address and resolve technical, financial, and operational challenges through collaboration with teams and leadership.

Apr 2023 – Oct 2024 · 1 yr 6 mos · New Delhi, Delhi, India

• ​Manage budget management and financial planning to maintain fiscal responsibility across the region.
• ​Streamline operational processes to enhance efficiency and achieve cost savings.
• ​Mentor personnel on management principles, industry best practices, and company procedures to drive operational excellence.
• ​Negotiate contracts with vendors and suppliers to secure favorable terms and optimize procurement.

Mar 2022 – Mar 2023 · 1 yr · Chandigarh, India

• Heading the upcoming brand of Olive Bar & Kitchen i.e. Olive Cafe & Bar, Chandigarh.
• ​Successfully launched and managed new product lines, driving business growth and market expansion.
• ​Proactively built and maintained strong client relationships to enhance business development and customer retention.
• ​Effectively trained and mentored newly hired team members in upselling techniques to boost sales performance.

Oct 2020 – Mar 2022 · 1 yr 5 mos

• ​Planned and managed operations to meet business needs while optimizing costs and service quality.
• ​Provided comprehensive training to staff in food preparation and customer service to enhance team performance.
• ​Oversaw department finances, managing profit, loss, and budgeting to ensure financial stability.

May 2019 – Oct 2020 · 1 yr 5 mos

• ​Accomplished daily restaurant operations to maintain efficiency, consistency, and high-quality food and service.
• ​Managed inventory management, accurately calculating stock levels and ordering necessary supplies.
• ​Engaged with customers, gathered feedback, and implemented improvements to enhance dining experiences.
• ​Led staffing processes, including hiring, training, and supervision, while optimizing revenue through improved table turnover and menu enhancements.

Sep 2017 – Apr 2019 · 1 yr 7 mos · Hyderabad, Telangana, India

• ​Implemented progressive disciplinary measures while managing work zones and overseeing opening and closing duties.
• ​Resolved customer complaints by addressing concerns with professionalism and effective communication.
• ​Supervised daily operations to ensure smooth workflow and adherence to service standards.

Jun 2015 – Sep 2017 · 2 yrs 3 mos · Hyderabad, Telangana, India

• ​Handled customer complaints with professionalism, resolving concerns through amicable interactions.
• ​Designed and implemented training initiatives to enhance serving employees' beverage knowledge.
• ​Trained food and beverage staff to confidently provide recommendations and address customer inquiries.