Chinmay Palo

UX Designer

Bengaluru, Karnataka, India19 yrs 2 mos experience

Key Highlights

Built a user research practice from the ground up.
Led research efforts for complex product challenges.
Mentored teams to deliver actionable insights.

Stackforce AI infers this person is a User Research Leader in SaaS and Logistics industries.

Contact

Skills

Core Skills

User ResearchTeam LeadershipProduct Research

Other Skills

Qualitative ResearchQuantitative ResearchUser PersonasGenerative ResearchUser Experience (UX)Team BuildingMarket ResearchUsabilityUsability TestingUser Experience Design (UED)Project ManagementMicrosoft OfficePresentation SkillsCustomer InteractionUX Research

About

As a Lead User researcher with a diverse background in industries such as fintech, agri-tech, retail,service,SaaS & logistic.I bring a wealth of experience and knowledge to the field. Understanding each domain's unique challenges and opportunities enables me to approach user research from a holistic perspective. With 8+ yrs experience in qualitative and quantitative research methods such as in-depth interviews, focus groups, surveys, and ethnographic research, I'm skilled at gaining insights into user perspectives and behaviors. My proficiency in qualitative research and ability to analyze data and extract meaningful insights make me a valuable asset to the team. My experience in qualitative and quantitative research methods allows me to conduct various studies that generate insights and inform product & design decisions to create meaningful and effective solutions for users.

Experience

19 yrs 2 mos

Total Experience

Average Tenure

Current Experience

Porter

Lead User Researcher

Jul 2023 – Dec 2025 · 2 yrs 5 mos · On-site

I am a user-centric leader who builds teams and bridges the gap between user needs and business strategy.
My journey at Porter involved building the entire User Research practice from the ground up, scaling it to an 11-member strong team. I didn't just build a team I built a strategic function. I successfully championed the value of research, moving the practice from a siloed function to a critical partner in decision-making, securing our "seat at the table."
I led our research efforts across the company's most complex challenges, including mapping the entire Order Life Cycle (OLC), guiding new product initiatives, shaping foundational product platforms, and informing international expansion strategies.
My leadership philosophy is built on empowerment and growth. I am deeply committed to the development of my team, having personally designed and fostered a vibrant peer-to-peer learning environment and a clear L&D path to help every researcher grow.
I thrive on scaling research practices and mentoring teams to deliver actionable insights that drive real-world impact.

User ResearchQualitative ResearchQuantitative ResearchTeam LeadershipUser PersonasGenerative Research+3

Google

Senior UX Researcher

Jul 2022 – Jul 2023 · 1 yr

Via (Dentsu,Merkle)
Contributed to user experience enhancements across Google's diverse product portfolio. Adept at conducting global research initiatives to inform product development. Provided understanding of user behavior and creating impactful design solutions.

Product ResearchUsability

Yara international

UX Researcher

Sep 2021 – Aug 2022 · 11 mos · Bangalore Urban, Karnataka, India

Product ResearchUsability

Okcredit

User Researcher

Apr 2020 – Sep 2021 · 1 yr 5 mos · Bengaluru, Karnataka, India

As User Researcher, I am responsible for designing and conducting user research and identifying the best method based on research goals and resources. The Researcher is responsible for all aspects of research (Planning, Meeting users in person, Analysis, Reporting) for both generative (participatory design) and evaluative (usability testing) research. I am using a variety of user testing methodologies to reveal actionable customer insights.

Product ResearchUsability

Niki

User Research Executive

May 2019 – Apr 2020 · 11 mos · Bengaluru, Karnataka, India

As a Customer Insights & Strategy executive, my job is to understand our users and potential users better. We believe that our users are at the heart of what we do and it is critical to understand how they think and interact with technology. Analysis of the market and customers respond to different variables and to construct a healthy bond between the consumer and the company, which helps the company grow.

Product ResearchUsability