Aashi Aggarwal

Product Engineer

Delhi, India8 yrs 10 mos experience

Key Highlights

8 years of experience in IT industry.
Expert in Azure Active Directory and system administration.
Proven track record in troubleshooting and technical support.

Stackforce AI infers this person is a System Administrator specializing in cloud infrastructure and enterprise IT support.

Contact

Skills

Core Skills

System AdministrationAzure Admin

Other Skills

Microsoft OfficeActive DirectoryNetwork AdministrationGoogle Cloud Platform (GCP)Microsoft AzureCore JavaOracle DatabaseC++CEnglishWindowsNetworkingNetwork SecurityAmazon Web Services (AWS)

About

Experienced System Administrator with a total of 8 years of experience in IT industry. • Configured and maintained Azure Active Directory, Azure AD Connect, and Azure AD Domain Services. • Implemented Azure AD Privileged Identity Management, and Azure AD Identity Protection. • Troubleshot and resolved Azure service issues and provided technical support to end-users. • Configured and maintained Active Directory, Group Policy, and DNS. •Skilled in Windows Desktop Administration, Windows Server, Remote User Support, Operating Systems, and Networking.

Experience

8 yrs 10 mos

Total Experience

Average Tenure

Current Experience

Career break

Professional development

Nov 2022 – Present · 3 yrs 7 mos · India

Studying cloud computing

Itc infotech

Senior System Administrator

Mar 2020 – Oct 2022 · 2 yrs 7 mos · Bengaluru, Karnataka, India · Remote

Configured and maintained Azure Active Directory, Azure AD Connect, and Azure AD Domain Services.
Implemented Azure AD Privileged Identity Management, and Azure AD Identity Protection.
Troubleshot and resolved Azure service issues and provided technical support to end-users.
Installed, configured OS updates and security patches.
Configured and maintained Active Directory, Group Policy, and DNS.

Microsoft OfficeActive DirectoryNetwork AdministrationAzure AdminSystem Administration

American express

Remote Desktop Engineer

Jan 2019 – Mar 2020 · 1 yr 2 mos · Gurgaon, Haryana, India · On-site

Managing SCCM Tools and Windows Migration from win 7 to win10.
Providing Global Support through Voice calls, Chat tool and Web-tickets.
Maintain daily calls through ServiceNow Ticketing tool.
Manage pending reports from ServiceNow Ticketing tool.
Providing L2 support for laptop/outlook, and other internal used applications.
Providing VDI, VPN and Citrix application support.
Solving Query regarding Mails and User Privilege.
Reset user password, unlocking account and managing various access through Active
directory portal.
Installing & Configure Software Application as per as user request.
Print Server Installation & configuration.
MS-365 administration and Outlook - configuration, backup & troubleshooting.
Installation and updating of operating system & Application’s Software.
To diagnose and resolve software and hardware incidents, including operating systems(Windows) and across a range of software applications.
Coordinating through different groups and channels to provide End-User support.