Rahul Pandey

Operations Associate

Delhi, India15 yrs 10 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over a decade of experience in operations and analytics.
  • Expert in performance management and strategic planning.
  • Proven track record in process optimization and stakeholder management.
Stackforce AI infers this person is a seasoned professional in Insurance and E-Commerce analytics with a focus on operations management.

Contact

Skills

Core Skills

Operations ManagementPerformance ManagementProject ManagementPricing AnalyticsCustomer Experience Management

Other Skills

Administrative OrganizationGeneral Office WorkData AnalysisManagement Information Systems (MIS)TeamworkMicrosoft WordLeadershipSQLOnline MarketingCustomer Relationship Management (CRM)AdvertisingWindowsOperations AdministrationE-CommerceProblem Solving

About

A career in operations, analytics, and performance management has shaped the professional I am today—someone who thrives on data-driven decisions, structured execution, and smooth, predictable outcomes. With over a decade of experience across insurance operations and e-commerce analytics, I’ve built a reputation for being reliable, performance-focused, and solutions-oriented. ​Today, I manage Large Market Health Agency operations at Reliance General Insurance, where I work closely with regional heads, sales leaders, and national teams to streamline processes, optimize performance, and strengthen business outcomes. I specialize in MIS development, business reporting, incentive governance, retention operations, and strategic planning. My daily work revolves around turning raw numbers into meaningful insights, reducing TAT across functions, and improving the stakeholder experience through well-designed processes and timely execution. ​Earlier at Snapdeal, I strengthened my analytical foundation by working on pricing intelligence, SQL-based competitor mapping, and customer experience management. This blend of analytics and operations gives me a unique ability to understand both numbers and people—an essential combination in high-performance roles. ​I believe in continuous learning, clear communication, and owning every task with accountability. My goal is to grow into larger strategic roles where I can drive organization-wide impact through better planning, data insights, and operational excellence. ​If you’re looking to collaborate, explore opportunities, or discuss operations and analytics, feel free to reach out—I’d love to connect.

Experience

15 yrs 10 mos
Total Experience
3 yrs 2 mos
Average Tenure
5 yrs 1 mo
Current Experience

Indusind general insurance

3 roles

Manager

Promoted

Apr 2025Present · 1 yr 2 mos

  • Manager – Large Market Health Agency Operations
  • Indusind General Insurance (Mar 2021 – Present)
  • In my current role as Manager for Large Market Health Agency Operations, I lead end-to-end operational strategy, performance management, and business process optimization across PAN India. I drive target planning, conduct weekly cadences, and execute deep-dive RCAs to support strategic decision-making and ensure seamless achievement of business goals. A key part of my role includes designing MIS dashboards, analyzing business trends, and preparing review presentations for NSM, RHs, and senior leadership. I also manage renewal retention operations, commission disbursals, advisor/franchise contests, and incentive governance with a strong focus on accuracy and timeliness. My initiatives consistently reduce TAT, strengthen channel efficiency, and enhance business visibility. I work closely with cross-functional teams—including Finance, Compliance, and Sales—to streamline processes, run key projects, and support leadership with annual and quarterly performance insights. Through analytics and structured execution, I ensure operational excellence and improved business outcomes.
Administrative OrganizationGeneral Office WorkPerformance ManagementData AnalysisManagement Information Systems (MIS)Operations Management

Deputy Manager

Apr 2023Mar 2025 · 1 yr 11 mos

Project ManagementTeamworkOperations Management

Associate Manager

Mar 2021Mar 2023 · 2 yrs

Microsoft WordLeadershipOperations Management

Google

Project Manager Team Lead

Jul 2016Jan 2019 · 2 yrs 6 mos · Gurugram, Haryana, India · On-site

SQLOnline MarketingProject Management

Snapdeal

Project Manager Team Lead

May 2012Jun 2016 · 4 yrs 1 mo · Gurugram, Haryana, India · On-site

  • Executive – Pricing Analytics & Customer Solutions
  • ​Snapdeal (2.5 Years)
  • ​At Snapdeal, I managed product pricing analytics and assurance mapping, ensuring competitive positioning through systematic monitoring of marketplace pricing using SQL and specialized competitor-mapping tools. I performed extensive data analysis to identify pricing gaps, strengthen market insights, and support the development of effective price-control strategies. Alongside analytics, I worked as a Customer Solutions Specialist, delivering written resolutions for technical, product, order, and delivery concerns. I contributed to process improvement initiatives aimed at increasing CSAT and enhancing operational quality through better workflows. My role balanced analytical depth with customer-centric execution, helping the organization maintain strong marketplace competitiveness while improving service quality. I collaborated closely with cross-functional teams to ensure accurate pricing, faster responses, and more efficient resolution pathways. This dual experience strengthened my ability to interpret data, improve processes, and contribute meaningfully to customer satisfaction and business growth.
Microsoft WordOnline MarketingPricing Analytics

Reliance communications

Relationship Manager

Feb 2010Apr 2012 · 2 yrs 2 mos · Gurugram, Haryana, India · On-site

AdvertisingMicrosoft Word

Rbs

Backend executive

Feb 2008Feb 2010 · 2 yrs · Connaught Place · On-site

Microsoft WordWindows

Education

Delhi University

B.A Pass

Apr 2006Mar 2010

SKV janak puri

Bachelor's degree — CBSE COURSE

Jan 1998Jan 2002

Sikkim Manipal University - Distance Education

Master of Business Administration - MBA — Operations Management and Supervision

Feb 2018Present

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