Dec 2017 – Aug 2025 · 7 yrs 8 mos · Greater Delhi Area

• Plan the project
• Define the scope of the project in collaboration with the management.
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.
• Determine the resources (time, money, equipment, etc) required to complete the project.
• Develop a schedule for project completion that effectively allocates the resources to the activities.
• Review the project schedule with the management and all other staff that will be affected by the project activities; revise the schedule as required.
• Determine the objectives and measures upon which the project will be evaluated at its completion.
• In consultation with the manager, recruit, interview and select staff and volunteers with appropriate skills for the project activities
• Manage project staff and/or volunteers according to the established policies and practices of the organisation.
• Ensure that all project personnel receive an appropriate orientation to the organization and the project.
• Implement the project
• Execute the project according to the project plan.
• Develop forms and records to document project activities.
• Set up files to ensure that all project information is appropriately documented and secured
• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.
• Establish a communication schedule to update stakeholders including appropriate staff in the organisation on the progress of the project.
• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.
• Control the project
• Write reports on the project for management and for funders.
• Communicate with funders as outlined in funding agreements.
• Monitor and approve all budgeted project expenditures.

May 2014 – Nov 2017 · 3 yrs 6 mos · Delhi, India · On-site

• Plan the project
• Define the scope of the project in collaboration with the management.
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.
• Determine the resources (time, money, equipment, etc) required to complete the project.
• Develop a schedule for project completion that effectively allocates the resources to the activities.
• Review the project schedule with the management and all other staff that will be affected by the project activities; revise the schedule as required.
• Determine the objectives and measures upon which the project will be evaluated at its completion.
• In consultation with the manager, recruit, interview and select staff and volunteers with appropriate skills for the project activities
• Manage project staff and/or volunteers according to the established policies and practices of the organisation.
• Ensure that all project personnel receive an appropriate orientation to the organization and the project.
• Implement the project
• Execute the project according to the project plan.
• Develop forms and records to document project activities.
• Set up files to ensure that all project information is appropriately documented and secured
• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.
• Establish a communication schedule to update stakeholders including appropriate staff in the organisation on the progress of the project.
• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.
• Control the project
• Write reports on the project for management and for funders.
• Communicate with funders as outlined in funding agreements.
• Monitor and approve all budgeted project expenditures.

Jun 2007 – Sep 2014 · 7 yrs 3 mos · Gurugram, Haryana, India

• Be part of ITSM Development Team
• Understand Organization Vision and functional requirements
• Lead reporting of end to end of ITSM Tool
• Advice and assist functional/process teams on Reports
• Play a key role in creating and generating and reports
• Work closely with process, customer and solution architects on designing and developing ServiceNow instance as per functional requirements

Mar 2006 – Jan 2007 · 10 mos · Gurugram, Haryana, India

• Principal Accountabilities:
• Develops advanced/leading-edge solutions and/or concepts.
• Responsible for developing, deploying, and supporting enterprise level storage solutions.
• Serves as a technical authority within the organization and with customers.
• Manages projects or customer relationships of critical business importance.
• Reaches out to support and collaborate with other business functions.
• Provides leadership and guidance to Dell support teams
• Responds quickly to customer/field product issues.
• Reproduces customer product issues
• Develops, tests, and implements maintenance fixes for customer issues
• Developing product specific internal and customer facing documentation, technical alerts, etc.
• Assesses support needs and develops tools to increase support efficiency
• Works in high-paced development team.
• Provides application design and development input for complex product development.
• Ability to conceptualize clients' needs and translate into specific implementation strategies.
• Assesses and determines priorities within area of expertise.
• Provides deep subject matter expertise, advice and program delivery.
• Contributes to business results through quality of results, advice and decisions.
• Develops standards around which others will operate.
• Provide solutions to field reported software defects associated with Dell Storage products.
• Lead development efforts associated with support driven serviceability enhancements..
• Contribute to the design, implementation and documentation of various software modules.
• Verification that components and processes are scalable, reliable, and maintainable.