Jan 2025 – Oct 2025 · 9 mos · Dublin, County Dublin, Ireland

• Partner with business leaders and delivery teams to identify and resolve inefficiencies in leasing, vendor onboarding, and payment processes – reducing cycle times and improving process.
• Applied Lean Six Sigma DMAIC approach to streamline procurement invoice validation, cutting payment
• cycle times by 30%, improving supplier satisfaction, and reducing operational risk.
• Mapped leasing processes in Visio, highlighting bottlenecks and fail points, and worked with cross-
• functional teams to design improvements that supported smoother adoption.
• Maintained and managed RAID logs across a €10M+ portfolio, proactively escalating risks and dependencies so leadership could make timely interventions.
• Used data-driven analysis (Actual vs Expected costs) to improve financial forecasting and cost control,
• giving stakeholders confidence in programme delivery.
• Led change management initiatives, training 50+ staff across multiple Agile teams, ensuring 95% adoption of new operational dashboards and governance processes.
• Built Power BI dashboards to provide real-time visibility of progress, helping stakeholders stay aligned
• while reducing manual reporting by 60%.
• Actively contributed to a culture of continuous improvement by mentoring new colleagues, hosting forums, and facilitating workshops that promoted collaboration and shared ownership.

Aug 2023 – Dec 2024 · 1 yr 4 mos · Dublin, County Dublin, Ireland

May 2023 – Aug 2023 · 3 mos · Dublin, County Dublin, Ireland

Mar 2023 – May 2023 · 2 mos · Dublin, County Dublin, Ireland

• Partnered with VHI stakeholders to map and optimise insurance processes, using IBM Blueworks to capture current-state workflows and guide workshops that gave employees a voice in shaping improvements.
• Documented actions, risks, and dependencies from workshops, ensuring transparency and helping teams move from discussion to delivery.
• Reviewed vendor invoices and integrated financial data into programme trackers, supporting leadership
• decision-making and compliance with Central Bank guidelines.

Dec 2021 – Aug 2022 · 8 mos · Dublin, County Dublin, Ireland

• Delivered market and competitor insights that shaped a major product redesign, directly improving user
• adoption and positioning the business more competitively in the market.
• Designed a no-code MVP application, cutting resource needs and enabling the company to scale more cost-effectively, while reducing reliance on external contractors.
• Built Tableau and Power BI dashboards that automated reporting, reduced manual errors, and freed up staff time for higher-value work.
• Produced consultancy-style insights and reports for C-level leadership, ensuring complex findings were
• presented in a way that drove confident, data-backed decisions.

Nov 2017 – Aug 2021 · 3 yrs 9 mos · Bengaluru Area, India

• Worked with global teams to streamline customer support processes, improving SLA adherence by 18% and reducing cross-region delays by 35%.
• Used UML and Visio to document workflows, highlight inefficiencies, and deliver process improvements that enhanced the customer journey.
• Created RAID dashboards and facilitated sprint retrospectives that helped teams focus on continuous
• improvement and collaboration.
• Partnered with QA and engineering teams to address recurring issues, improving system reliability and
• customer satisfaction.
• Facilitated cross-functional workshops with stakeholders across EMEA, AMS, and APAC to align priorities, creating a shared culture of continuous improvement and collaboration.
• Delivered process improvements that generated six-figure annual cost savings, demonstrating tangible
• financial impact from efficiency efforts.

Nov 2017 – Feb 2019 · 1 yr 3 mos · Bengaluru Area, India