Khushboo Gupta

Operations Associate

Pune, Maharashtra, India13 yrs 6 mos experience

Key Highlights

  • 13+ years in application support and operational excellence.
  • Expertise in ITIL-driven Incident, Problem, and Change Management.
  • Strong experience with CI/CD, Docker, and Kubernetes.
Stackforce AI infers this person is a Senior Application Support Engineer with expertise in enterprise applications and DevOps.

Contact

LinkedIn

Skills

Core Skills

Incident ManagementProblem ManagementProduct SupportAgile MethodologiesAgile Project Management

Other Skills

GitGoogle Cloud Platform (GCP)GitHubGoogle Kubernetes Engine (GKE)Atlassian BambooLinux ServerBitbucketJavaKubernetesScrum masterSap c4TestingAgile & Waterfall MethodologiesDevOpsShell Scripting

About

I am a Senior Application Support Engineer with 13+ years of experience driving reliability, stability, and operational excellence for enterprise applications across global environments. My expertise lies in ITIL-driven Incident, Problem, and Change Management, where I have consistently ensured rapid service restoration, reduced recurring issues, and improved system performance through structured root cause analysis and proactive monitoring. Over the years, I have worked extensively with CI/CD platforms, containerized environments (Docker, Kubernetes), and observability tools like Datadog, enabling me to troubleshoot complex production issues and enhance platform resilience. I bring strong hands-on experience in Linux/UNIX systems, log analysis, JVM diagnostics, and automation to streamline support operations. In addition to deep technical expertise, I have also played a key role as a Scrum Master, facilitating Agile ceremonies, improving team velocity, and driving collaboration between engineering, DevOps, and product teams. I thrive in fast-paced environments where cross-functional coordination and problem-solving are critical. More recently, I have been exploring AI fundamentals and prompt engineering to build lightweight automation solutions that enhance troubleshooting, documentation, and knowledge discovery. 🔹 What I bring to the table: Expertise in Incident, Problem & Change Management (ITIL) Strong troubleshooting skills across distributed systems Experience with CI/CD, DevOps, and container platforms Agile mindset with Scrum Master experience Focus on automation and continuous improvement Ability to bridge technical teams and business needs I am passionate about building reliable systems, improving operational efficiency, and leveraging emerging technologies like AI to transform support functions.

Experience

13 yrs 6 mos
Total Experience
2 yrs 3 mos
Average Tenure
--
Current Experience

Atlassian

2 roles

Senior Application Support Engineer

Jun 2023 – Mar 2026 · 2 yrs 9 mos

GitGoogle Cloud Platform (GCP)GitHubGoogle Kubernetes Engine (GKE)Atlassian BambooLinux Server+4

Senior Technical Support Engineer

Jun 2023 – Mar 2026 · 2 yrs 9 mos

Product SupportKubernetesAgile MethodologiesScrum masterGit

Schlumberger

Application Support Specialist

Mar 2021 – Jun 2023 · 2 yrs 3 mos · Pune Division, Maharashtra, India

Scrum masterAgile Project ManagementSap c4TestingAgile & Waterfall Methodologies

Capgemini

Senior Consultant

Nov 2018 – Feb 2021 · 2 yrs 3 mos · Pune, Maharashtra, India

  • Problem lead

Ascentx software development services pvt. ltd.

Lead Support Analyst

May 2017 – Nov 2018 · 1 yr 6 mos · Chandigarh

Git

Cognizant

Technical Lead

Sep 2016 – Apr 2017 · 7 mos · Pune

  • Client: “KPN”
  • Description: KPN is a Dutch landline and mobile telecommunications company.
  • Domain: L1 DevOps
  • Team Size: 12
  • Current Role: Technical Lead
  • ❑ Documented 50+ Standard Operating Procedures (SOP), Run books & process handling Knowledge Based (KB) articles.
  • ❑ Working as Technical Lead for 24*7 support group.
  • ❑ Handling Incident Management and Problem Management Calls with Client.
  • ❑ Ensuring adherence to defined process with client.
  • ❑ Attending Clients and weekly status call and provide inputs in regular basis.
  • ❑ Prepare WSR and MSR as well.

Infosys

System Engineer

Jul 2012 – Sep 2016 · 4 yrs 2 mos · Pune/Pimpri-Chinchwad Area

  • Client: “RICOH PLC LIMITED”
  • Description: Started as an Operation Executive with RICOH PLC LIMITED, London (UK). The current profile includes extensive monitoring and supporting business critical applications, also management, planning and analysis of issues.
  • Domain: Application Support
  • Team Size: 16
  • Current Role: Systems Engineer
  • ❑ Business As Usual activities.
  • ❑ Daily applications health Check.
  • ❑ Reporting Activities.
  • ❑ 24*7 I2MP monitoring
  • ❑ L1 and L2 support for various application.
  • ❑ Basic deployments
  • ❑ Application cloning activities.
  • ❑ Understanding Client requirements and meeting the expectations.
  • ❑ Team Management.
  • ❑ Application Support Management.
  • ❑ Process understanding.
  • ❑ Creates positive and healthy team environment among team members.
  • ❑ Document preparation and Updating.
  • ❑ Knowledge Transition.
  • ❑ Disaster recovery Management - End to End.
  • ❑ Ensure 24*7 deliveries from application perspective.
  • ❑ Ensuring 24*7 I2MP and NAGIOS monitoring.
  • ❑ Meeting the defined SLA.
  • ❑ Shift Management
  • ❑ Leaves Management
  • ❑ Ensuring completion of BAU activities.
  • ❑ Meeting customer expectations within agreed Statement of Work.
  • ❑ Attending Clients and weekly status call and provide inputs in regular basis.
  • ❑ Ensuring Deployment and Cloning delivery.
  • ❑ Ensuring adherence to defined process with client.
  • ❑ Ensuring reporting activities from application and team perspective.
  • ❑ Ensuring L1, L2 and L3 support for various applications
  • ❑ Reviewing Shift handovers and Action items for the team.
Git

Education

Graphic Era Deemed to be University

BCA — Computer Science

Jan 2009 – Jan 2012

Savitribai Phule Pune University

Master of Computer Applications - MCA — Computer Science

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