Mithil Patil

Project Manager

Mumbai, Maharashtra, India0 mo experience

Key Highlights

Proven track record in enhancing customer satisfaction.
Strong foundation in global business management and marketing.
Skilled in project coordination and creative content production.

Stackforce AI infers this person is a Marketing and Customer Service professional with expertise in project management and content development.

Contact

Skills

Core Skills

Project ManagementCustomer Relationship Management (crm)MarketingContent DevelopmentCustomer Service ManagementContent Acquisition

Other Skills

Relationship DevelopmentExpert CommunicatorGraphic DesignProblem SolvingCustomer SatisfactionInterpersonal SkillsWebsite BuildingStrategic Content DevelopmentMultiple Project CoordinationLeadershipClient RelationsCustomer EngagementContent MarketingMicrosoft Power BIIntegrated Marketing Communications Planning

About

With a Post Graduate Certificate in Global Business Management from Fleming College and a Bachelor's Degree in Management Studies - Marketing from the University of Mumbai, I have a strong foundation in international trade, marketing, finance, and project management. I am passionate about technology and innovation, and eager to learn and grow in my career. As a Project Coordinator at The Cup Store, I consult with customers on our product and service offering and printing capabilities, and manage orders from start to finish. I create customized solutions and provide excellent customer service, resulting in increased customer satisfaction and retention. I also collaborate with the Production team to ensure quality and timely delivery of orders. I have developed skills in customer relationship management, problem solving, and customer service management. I am looking for opportunities that involve challenges and growth in the global business environment.

Experience

0 mo

Total Experience

Average Tenure

Current Experience

The cup store

Project Coordinator

Jun 2023 – Oct 2024 · 1 yr 4 mos · North York, Ontario, Canada · On-site

Marketing Strategy Contribution: Actively participated in formulating and executing marketing strategies, aligning initiatives with company objectives.
Creative Content Production: Produced captivating marketing materials, such as brochures, flyers, and newsletters, to engage the target audience effectively.
Administrative Efficiency: Optimized administrative processes by preparing invoices and authorization documents meticulously, leading to enhanced overall efficiency.
Data Management: Managed databases and maintained up-to-date client contact lists, ensuring data accuracy and easy accessibility.
Team Support: Provided valuable administrative support to the team, contributing to seamless operations and successful project execution

Relationship DevelopmentExpert CommunicatorProject ManagementCustomer Relationship Management (CRM)

Walmart

Customer Service Manager

Oct 2021 – Oct 2024 · 3 yrs · Toronto, Ontario, Canada · On-site

Improving customer service experience, creating engaged customers and facilitating organic growth
Taking ownership of customers' issues and following problems through to resolution
Setting a clear mission and deploying strategies focused toward that mission
Develop service procedures, policies, and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports

Problem SolvingCustomer Service Management

The home depot

Customer Service Sales Specialist

May 2020 – Oct 2021 · 1 yr 5 mos · Ontario, Canada

Helped customers open accounts, make deposits, update information and carry out a range of routine actions.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Educated customers on special pricing opportunities and company offerings.
Delivered service and support to each customer, paving way for future business opportunities.
Assessed customer account information to determine current issues and potential solutions.
Sold various products by explaining unique features and educating customers on proper application.

Customer SatisfactionProblem SolvingCustomer Service Management

Sony pictures networks india

Content Acquisitions and Partnerships

Apr 2018 – Aug 2019 · 1 yr 4 mos · Mumbai Area, India

Responsibilities included driving content acquisitions across categories, languages, and geographies. Creating thumbnails and sorting shows data to display on Liv App.
Wore two hats in this role.
Assisted the Digital Business team of Sony Networks Pictures on various projects.
Worked with the content acquisition, operations, and marketing teams

Problem SolvingInterpersonal SkillsContent Acquisition