Nov 2021 – Apr 2024 · 2 yrs 5 mos · Chennai, Tamil Nadu, India · On-site

• Ensuring maintenance of SOP standards.
• Responsible for handling around 600+ employees in around 8 stores.
• Handling Q-commerce platform with 10000-20000 orders per day.
• Timely updating of reports under the Management Information System.
• Ensuring the highest degree of hygiene, cleanliness, and eyes- catchy merchandising.
• .Undertaking root cause analysis for slow-moving and stagnant stock and corrective actions recommending.
• Adopting cost control measures and giving positive EBITA with profitability
• Cluster-level Metrics like Defects, O2A,NPS and Maintaining 99.5% inventory hygiene and Reduce DEQ percentage below 1% from the sale value
• Ensuring

Sep 2020 – Nov 2021 · 1 yr 2 mos · Chennai, Tamil Nadu, India · On-site

• Ensuring maintenance of SOP standards.
• Responsible for the management of around 100 employees across 3 stores.
• Handling E-commerce platform with 1000-2000 orders per day – Jio Mart.
• Timely updating of reports under the Management Information System.
• Ensuring the highest degree of hygiene, cleanliness, and eyes- catchy merchandising.
• Adopting cost control measures.
• identifying, shortlisting, and finalizing the dark stores and warehouses based on the design parameters.
• Relationship building with property owners. Maintain property documents and commercial terms.
• Representation at law enforcement authorities and local governing bodies.
• Database management of potential properties.

Jun 2018 – Jun 2019 · 1 yr · Chennai, Tamil Nadu, India · On-site

• Maintain customer satisfaction at acceptable levels and promptly resolves issues
• Track operations metrics at each plant to set goals and track performance against set
• Standards
• Handling 100+ employees in LM and increase delivery Productivity
• Maintained Customer and Employees NPS above 95%
• Maintained entire HUB Maintenance and DE’s grooming with standards
• Maintained Delivery ETA above 97% and Delivery Conversion above 93%
• Digital Marketing and promotional activities for attract B2C customers
• Maintain the Food Quality Standards and Serving Nutrition Foods to the Customers

Jun 2017 – Aug 2018 · 1 yr 2 mos · Chennai, Tamil Nadu, India · On-site

• Handling LM & FM operations in the entire Chennai delivery Operations
• Co-ordinate with Transport Vendors and Support for Fleet Management
• Maintaining Strong Customer Relationships and Support to satisfy B2B Customers
• Coordinate with the It team and Vendors for adding new FMCG Products to the E.com Platform.
• Digital Marketing and promotional activities to attract B2C customers
• Competitors analyzing and improve E.com Metrics and SLA Follow up
• Enhancing the customer experience without compromising the quality of Delivery.
• Increase the delivery Percentage and Productivity
• Assigned Vehicle for the dispersed Delivery bag for all Branches and Transportation Assistance.
• Responsible for sourcing and hiring Delivery Executives and giving proper training.

Apr 2013 – Jun 2016 · 3 yrs 2 mos · Chennai, Tamil Nadu, India · On-site

• Handling 23 Retail Outlet in Chennai & Pondicherry
• Expanded 11 Retail outlets and increase the Sales against Budget
• Maintained Entire Retail Sales & Operations and closed the sale for all Counter Leads & and Complete the sales
• Coordinate with multiple teams, such as Finance & Customer Service & HO for smooth Ops
• Monitoring all Retail executives and DEs to maintain branding and achieved their targets
• Co-ordinate with Fleet Management Team and arrange Vehicle For Retail Operation
• Getting additional revenue fro Ground Express cargo and frieght forwarding