Praisudi S

Product Manager

Chennai, Tamil Nadu, India13 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in ServiceNow platform delivery and automation.
Led successful game development projects in Web3.
Pioneered SaaS solutions in hospitality and blockchain.

Stackforce AI infers this person is a SaaS and Gaming Product Management expert with a focus on automation and digital transformation.

Contact

Skills

Core Skills

Servicenow Delivery ManagementItsmProduct ManagementGame DevelopmentSoftware DevelopmentProduct MarketingMarketing

Other Skills

ServiceNowIT Service ManagementITILHRSDServiceNow AIWorkatoAzure DevOpsWeb3Analytical SkillsWeb ApplicationsLeadershipBlockchainAgile MethodologiesCustomer SupportCommunication

About

Seasoned ServiceNow and Product Management professional with experience in enterprise-scale platform delivery, automation strategy, and digital transformation across technology, telecom, and financial domains. Certified in ServiceNow CSA and ITSM, with hands-on expertise across ITSM, Employee Center, Order Management, AWA, and Predictive Intelligence modules. I focus on building sustainable and scalable enterprise solutions — aligning platform capabilities with organizational goals to improve service quality, reduce manual effort, and enhance user experience. At the intersection of technology, process, and business strategy, I’ve worked closely with cross-functional teams to implement integrations, governance models, and process automation frameworks using Workato, Azure DevOps, and NowOps. Driven by structure and measurable delivery, I enjoy managing platform roadmaps, stakeholder alignment, and delivery governance to ensure ServiceNow adoption translates to long-term operational impact. Core Areas: ServiceNow Delivery Management | ITSM | Automation | Employee Center | Program Governance | ADO | Workato | ITIL | Agile | Process Optimization

Experience

13 yrs 6 mos

Total Experience

1 yr 8 mos

Average Tenure

2 yrs 5 mos

Current Experience

Ust

ServiceNow Product & Delivery Manager

Jan 2024 – Present · 2 yrs 5 mos · Chennai, Tamil Nadu, India · Hybrid

At UST, I oversee ServiceNow platform delivery and enhancement programs across multiple business domains, ensuring alignment between technology initiatives and organizational objectives.
Key Responsibilities & Contributions:
Manage end-to-end delivery of ITSM, AWA, and Employee Center implementations for enterprise clients.
Lead automation and integration efforts using Workato and Azure DevOps (ADO) to streamline workflows and improve release velocity.
Drive NowOps application management, ensuring platform uptime, governance, and compliance with ITIL practices.
Partner with global stakeholders in Telecom, Banking, and Manufacturing sectors to align ServiceNow adoption with business KPIs.
Deliver Proof of Concepts (POCs) that contributed to strategic client engagements with GTT, T-Mobile, and Schroders.
Mentored teams for ServiceNow Hackathons, with one project achieving top recognition for applied automation innovation.
Focused on service delivery excellence, SLA adherence, and platform performance optimization through data-driven insights.
Technologies & Tools: ServiceNow, ITSM, Employee Center, AWA, Predictive Intelligence, Workato, Azure DevOps, NowOps, ITIL, Agile, Jira

ServiceNowIT Service ManagementITILHRSDServiceNow AIServiceNow Delivery Management+1

Nu10

Head of Product

May 2023 – Oct 2023 · 5 mos · Bengaluru, Karnataka, India · On-site

Headed NU10's digital projects in Blockchain and Gaming division.
Managed game developers, designers, and project leads.
Defined game features and level details for Comic Chaos, overseeing sprints and successful launch
Delivered NFT marketplace for Sports Faction and IBBA.
Actively contributed to bonus features in Sportiqo web3 player trading app.
Pioneered Gen-AI game development pilots by automating assets and Unity coding using ChatGPT.

Web3Analytical SkillsWeb ApplicationsSoftware DevelopmentLeadershipBlockchain+2

Rage.fan

Head of Product

Jun 2021 – Apr 2023 · 1 yr 10 mos · Chennai, Tamil Nadu, India

Crafted compelling whitepaper, pitch deck, and content, aiding in securing $1.7M funding.
Products Launched:
Fantasy sports application | Gaming App Scramble | New format fantasy PeelBlue
Responsibilities:
Define Epics, Stories, User personas, and Bi-weekly Sprints
Manage PMs, Tech Leads and developers
Continuous improvement and add features as per the roadmap
Content creation, social media posts, blogs, write-ups, and app store content
Worked with tech to deliver products in Native Android, iOS, Node.js, Flutter, Vue.js and Solidity
Achieved 25,000+ installs for Scramble and Peelblue, 8,500+ crypto user registrations for RageFan
Assisted in founder’s prior venture Smartchainers, delivering blockchain and government solutions.
Managed global projects in Tokenization, NFT marketplace, Field Force app, and Online Exam portal.

Customer SupportAnalytical SkillsCommunicationWeb ApplicationsSoftware DevelopmentLeadership+3

Smartchainers pvt ltd

Head Of Product Marketing

Mar 2020 – May 2021 · 1 yr 2 mos · Chennai, Tamil Nadu

Handled various projects in Blockchain and e-governance. Worked from conceptualizing, defining the roadmap to final execution of the projects. Worked with clients across globe to deliver projects in Tokenisation, Cryptocurrency, E-Governance, Dairy Management and more.

Analytical SkillsCommunicationWeb ApplicationsSoftware DevelopmentLeadershipProduct Adoption+2

Avancee booking solutions

Product Head and Partner

Jun 2017 – Mar 2022 · 4 yrs 9 mos · Chennai Area, India

Founded and bootstrapped Avancee Hospitality SaaS, overseeing successful launch.
Highlights:
Launched hotel management, room booking, and KOT systems
Managing a diverse team of 14 in technical and marketing roles.
Onboarded 20+ establishments, including the esteemed Alegria holiday club.
Navigated operational closure due to Covid-related business challenges.
Managed Chennai City ops for QuickRide, leading a team of 25 executives and 2 business leads.
Executed over 50 branding events at corporate offices
Contributed to a 20% increase in daily rides, reaching an average of 30k+ within 5 months.

Web ApplicationsSoftware DevelopmentLeadershipPassionate about WorkProduct Management

Rapido - bike taxi of india

Head of Marketing and Alliances

Jun 2015 – May 2017 · 1 yr 11 mos · Bengaluru Area, India

Heading the Offline Marketing and Alliances of new initiative Rapido - Bike Taxi app.
Forged 200+ corporate partnerships and 20+ college tie-ups at Rapido
Achieved 3000+ orders/day, 30,000+ Facebook likes and 2,00,000+ app install from scratch at Rapido
Doubled the number of clients and increased orders by 90% in two months at TheKarrier
Was previously Managing the Corporate Sales Department.

Microsoft OfficeLeadershipProblem SolvingMarketing

Icici bank

Product Manager - Ecommerce

Feb 2015 – Jun 2015 · 4 mos · Mumbai Area, India

Product management of E-commerce related financial solutions of ICICI.
Driving a solution set across field team to leverage opportunities.
Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
Analysing and building potential partner relationships for the product to increase Current Account revenues.

Microsoft OfficeMicrosoft ExcelPassionate about Work

D'decor home fabrics

Manager - Brand and Retail

Apr 2012 – Feb 2015 · 2 yrs 10 mos · Mumbai, Maharashtra

Planned media, digital and in-store marketing activities of D’décor based on consumer research.
Managed brand executives in execution of ATL and BTL activities of D’Decor
Liable for planning and initiation of new retail stores
Performed TV and print media activities in coordination with media agencies
Managed more than 50 vendors for both branding and retail activities
Planned and executed outdoor branding with various outdoor vendors across the nation
Plan magazine and print ads to increase visibility of D’Decor
To organize branding awareness programs at events and conferences

Microsoft OfficeMicrosoft ExcelPassionate about Work