Dec 2021 – Feb 2024 · 2 yrs 2 mos · On-site

• Over the past eight years, I have successfully led and managed teams across various domains, including Maps, Map Services, Release Management, Technical Support, Testing, and New Program Incubation. My experience spans a wide range of responsibilities, from overseeing program launches to ensuring seamless operations in high-demand environments.
• Strategically expanded and optimized the TechSupport team on a global scale, propelling an unparalleled improvement in service quality and customer satisfaction. Pioneered the development of innovative systems and streamlined processes, elevating efficiency to unprecedented heights, resulting in substantial cost savings of millions of dollars and thousands of Engineering hours. Additionally, engineered and implemented robust observability tools and scalable solutions, providing invaluable visibility to leadership and empowering informed decision-making at all levels of the organization.

Mar 2018 – Nov 2021 · 3 yrs 8 mos · On-site

• Led a highly skilled team within Uber's esteemed Release Management Operations, orchestrating transformative contributions. Streamlined and optimized the entire build release process for effortless deployment to the Play Store and App stores. Skillfully oversaw critical applications including UberEats, Postmates, Rider, and Earner Apps, ensuring their impeccable performance and functionality.

Dec 2016 – Mar 2018 · 1 yr 3 mos · On-site

• Revolutionized Uber's mapping infrastructure by implementing groundbreaking enhancements to key features such as Maps, Pickups, Drop-Offs, Navigation, and Routing. Spearheaded a transformative initiative that resulted in substantial improvements to the overall user experience and operational efficiency. Additionally, earned a significant accolade for a pivotal patent granted for the groundbreaking UberMaps Navigation Engine, solidifying expertise in cutting-edge navigation technologies.

Feb 2015 – Dec 2016 · 1 yr 10 mos · Hyderabad Area, India

• Played a pivotal role as a founding team member at Zippr during its inception and early stages. Leveraged expertise to contribute significantly to the development of the core engine powering Zippr's backend infrastructure. Achieved a noteworthy milestone by obtaining a key patent that showcased a groundbreaking innovation for Zippr. Additionally, actively participated in securing a crucial contract with Dominos, a testament to exceptional negotiation skills, and spearheaded the creation of a robust trade zone management system, enabling seamless operations and expansion for the company.

Feb 2015 – Dec 2016 · 1 yr 10 mos · Hyderabad Area, India

• To give back and democratize maps, I actively support OpenStreetMaps by assisting in the development of base-level map data for Indian cities. My focus is on building a comprehensive building database and roadway network. Through Zippr, we have made significant contributions to OpenStreetMaps, adding over 3.3+ million building structures specific to India's geography using JOSM and ID tools. These contributions have been widely recognized and appreciated by mapping communities, as they further the goal of making maps accessible to everyone, from ONE to EVERYONE.

Mar 2012 – Mar 2014 · 2 yrs · Bangalore

• I led a startup from inception to Series B funding as a core team member. I successfully coordinated and managed all warehouse activities, optimizing dispatch, receiving, storage, returns, and reworking processes in a timely and cost-effective manner. With a focus on operational efficiency, I ensured SKU consolidation, accurate inventory management, and negligible shrinkage. Additionally, I developed key performance indicators, maintained facility compliance, managed purchasing, and drove team performance through mentoring. I also led the in-house delivery team, expanded delivery operations, and established SOPs and SLAs. Overall, I consistently sought innovative solutions for logistics challenges and customer satisfaction.

May 2010 – Mar 2012 · 1 yr 10 mos · Mumbai

• Implemented a highly effective process that enables the search engine to quickly identify the nearest business listings based on user requests using geocodes (Latitude and Longitude values). Successfully collected millions of accurate geocodes for listings within a short timeframe, resulting in a significant impact on web search and Justdial's incoming calls. Developed an internal GIS platform utilizing open-source software, greatly enhancing geocoding capabilities for various entities such as buildings, landmarks, streets, and areas. The platform demonstrated exceptional productivity compared to other open-source GIS solutions. Additionally, incorporated User Generated Content (UGC) on the website, with a notably higher feedback percentage from remote cities than metros. Implemented the Justdial WAP product for company employees, automating the assignment of photographs with geocodes to business listings, thereby eliminating the need for manual intervention (with only moderation/validation required for images).

Oct 2007 – May 2010 · 2 yrs 7 mos

• As Deputy Manager in the Maps-Team (Content and Data Management) at Bigmaps, India's largest local search platform, I am responsible for various key initiatives. These include generating a routable road network covering 1 million kilometers, geocoding 1 million points of interest (POIs) using GPS devices across India, and correcting 500,000 village boundaries. Additionally, I oversee the creation of landmarks along the national road network. Ensuring data security and centralizing employee information is another critical aspect of my role. I continuously enrich city-level data such as land use, landmarks, roads, and POIs with the latest updates, while also keeping events for POIs in the city region up to date. My responsibilities extend to maintaining the quality of roads, buildings, landmarks, villages, taluks, towns, pincode boundaries, railway lines, and metro networks across India. Moreover, I am currently focused on enhancing the map tiling database for improved tiling capability.

Aug 2006 – Oct 2007 · 1 yr 2 mos

• As a founding team member for Google Maps in India, I had the privilege of leading and scaling a team of over 100 geospatial experts while driving significant improvements in map quality through close collaboration with engineering teams. Moreover, I played a pivotal role in launching Google Maps in 78 cities across India, Kenya, Caribbean Islands, Bali, Peru, Lima, UAE (including Palm Island), Vietnam, and Colombo, showcasing my ability to strategically expand Google's mapping services globally. This experience empowered me to make impactful contributions to geospatial technologies, team development, and the seamless provision of comprehensive mapping solutions to users worldwide.