Sanjeev Parmar

Business Development Executive

Gurugram, Haryana, India11 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in logistics and customer service.
Strong background in quality assurance and escalation management.
Effective communicator with a focus on service improvement.

Stackforce AI infers this person is a Logistics Specialist with a strong focus on customer service and quality assurance.

Contact

Skills

Core Skills

Customer Service ManagementLogistics Management

Other Skills

Incident ManagementQuality AssuranceEscalationCommunicationTATService QualityAuditingAdministrationTroubleshooting

About

Experienced Logistics Specialist with a demonstrated history of working in the internet industry. Skilled in TAT, Communication, Escalation, Quality Assurance, and Administration. Strong operations professional with a Bachelor of Computer Application (BCA) focused in Computer Science from Dr. C. V. Raman University, Kota Bilaspur.

Experience

11 yrs 8 mos

Total Experience

2 yrs 4 mos

Average Tenure

4 yrs 5 mos

Current Experience

Bt

Business Advisor

Jan 2022 – Present · 4 yrs 5 mos · Gurugram, Haryana, India

Incident ManagementCustomer Service Management

Career break

Voluntary work

Jul 2020 – Dec 2021 · 1 yr 5 mos · Jhansi, Uttar Pradesh, India

Zomato

Logistics Specialist

Jan 2019 – Jun 2020 · 1 yr 5 mos · Gurugram, Haryana, India

Escalation department- Communicate with customers through chats, emails or calls to resolve their concerns and queries within a predefined TAT. Help merchants improve service quality by relaying feedback and escalating performance issues.
Team Leader of South Delhi Region - To Coordinate with merchants and Delivery Partner's from 8 different localities of Delhi and providing resolution through official chat platform or emails. Escalating issues if required.
Escalation and Quality Assurance of logistics team- To maintain the quality of the logistics team. To update changes in the process and make the process easy to understand for agents. Audit cases and improve overall quality. Also, to lead the sessions & pre/post-shift briefs. Identify the opportunities to improve the overall process

Incident ManagementLogistics Management

The new india assurance co. ltd.

General insurance

Jan 2015 – Dec 2018 · 3 yrs 11 mos · Uttar Pradesh, India

Responsibility Includes drafting the Insurance proposal. which acts as an instrumental role in materialize / further qualifying sales and leads. Relevant experience in B2B sales.IRDA certified agent (Insurance Regularity Department Authority)

Tata consultancy services

Operation Executive (Technical operation lead)

Jun 2014 – Dec 2014 · 6 mos · Noida, Uttar Pradesh, India

Command Center Monitoring and troubleshooting of related Issues. To coordinate in Delhi as an Operation Lead. Remote administration & support of Remote Desktops. Managing, Monitoring and deployment of Symantec Antivirus for Laptops, Desktops, and Servers across the Organization. Inventory management at the OS/hardware/patch/user level. Backup, Restore, and Disaster Recovery including troubleshooting.