Sep 2022 – Dec 2023 · 1 yr 3 mos

• At Strategio, we are all cultural co-founders. Understanding our culture and values help us push towards the mission of increasing diversity, equity and inclusion for underrepresented and underserved groups, within Enterprise IT.
• Strategio’s mission directly tackles these problems by proactively sourcing, investing, training and delivering more diverse talent for enterprise organizations.
• We are an organization founded on diversity, equity and inclusion. No matter your gender, race, ethnicity, sexual orientation, religion or background – you belong here. Bring your full self to work, teach us what we don’t know, share stories of your beliefs/culture and be proud of whatever it is that makes you different. Diverse teams are proven to be higher performing.
• There is no such thing as knowing it all. Our centerpoint is education, learning and upskilling – it is everyone’s responsibility to pull the business forward by bringing new ideas, concepts and innovation.

Nov 2021 – Sep 2022 · 10 mos · Richmond, California, United States

• Make 350 - 1000 outbound calls daily, set appointments, meet with clients, close a minimum of 4 appointments each week, understand various life insurance companies and the products they offer, use product knowledge to understand and uncover customer needs, develop strategies to increase lead to appointment rates, attend sales training, and onboard new hires.

Mar 2021 – Jan 2022 · 10 mos · Mountain View, California, United States

• Corporate IT Engineer responsible for building laptops to company specifications, onboarding new hires, troubleshooting and resolving technical issues on-site and remotely. 
Learned from, interacted, and communicated with individuals at all levels of the SaaS organization. Keeping a positive mindset one day to the other.

Aug 2019 – Mar 2021 · 1 yr 7 mos · Fremont, California, United States

• Strengthen security provisions by monitoring IT systems for access control, site patrolling, emergency response, report generation, and incident investigation, resulting in a safe and controlled environment for clients and staff
• Supervise team of 15+ security personnel through training and education, scheduling assignments, and analyzing individual performance, leading to effective collaboration among security staff
• Execute proper security protocols amidst various threat levels within the factory, implementing critical thinking and soft-skills to de-escalate a hostile interaction or emergency situation

Dec 2016 – Mar 2021 · 4 yrs 3 mos · California Area

• Resolve reported technical problems by providing Tier III technical support and communicating with Tier 1 and 2 technical support, ensuring that all issues and solutions are ticketed, tested, and documented within the CSR application
• Demonstrate excellent customer service by providing user-friendly explanations and responding to customer inquiries via email, telephone, and in-person communication, in order to ensure customer needs are met