Jitin Gupta

Operations Associate

Delhi, India11 yrs 4 mos experience

Highly Stable

Key Highlights

Over 9 years of experience in retail operations.
Proven track record of increasing sales and customer satisfaction.
Strong leadership in team management and training initiatives.

Stackforce AI infers this person is a Retail Operations Specialist with a focus on sales growth and customer satisfaction.

Contact

Skills

Core Skills

Retail OperationsStore ManagementSales ManagementCustomer SatisfactionTeam ManagementRetail ManagementP&l Management

Other Skills

Inventory ManagementOperations ManagementSales OperationsCustomer ServiceTeam DevelopmentSales PlanningWindow DisplaysBudget ControlPerformance MotivationSales StrategyCustomer SupportTechnical SolutionsRelationship DevelopmentMerchandising StrategiesNew Store Setup

About

Experienced professional with a proven track record of 9+ years the Retail Industry. Specially in Operations, Retail, Store Management, Customer Satisfaction, Team Management.

Experience

11 yrs 4 mos

Total Experience

3 yrs 1 mo

Average Tenure

1 yr 11 mos

Current Experience

Unicorn infosolutions pvt ltd

Assistant Store Manager

Jul 2024 – Present · 1 yr 11 mos · Delhi · On-site

Company Overview: Apple Premium Reseller
Demonstrated strong performance in key Apple retail growth levers, including AC+, third-party accessories, and trade-ins, driving overall store
profitability.
Increased sales by 10 % YoY through effective sales campaigns, strategic promotions, and local market insights.
Led team training initiatives that improved employee retention.
Built strong customer relationships, resulting in increased repeat business for the NSO Store.
Managed daily store operations, sales, and customer service for a Apple Premium Reseller Store.
Sales increase by optimizing merchandising and executing targeted marketing campaigns.
Reduced stock loss through enhanced inventory management and regular stock audits.
Championed customer experience programs that contributed to increased repeat business and higher customer satisfaction ratings.

Inventory ManagementOperations ManagementRetail OperationsStore Management

Ifuture - apple authorised reseller

Store Manager

May 2023 – May 2024 · 1 yr · Delhi, India · On-site

Improved customer loyalty through strong hospitality, live demonstrations, and enhanced after-sales service.
Conducted in-store product knowledge trainings and improved team sales capabilities.
Ensured year-on-year store profit growth through strategic operations management.
Developed budget plans and controlled store expenses to maintain profitability.
Analyzed store performance data to identify improvement areas and increase operational efficiency.

Sales PlanningWindow DisplaysRetail ManagementSales Management

Apple

Apple Expert

Jun 2015 – May 2023 · 7 yrs 11 mos · Greater Delhi Area · On-site

iPro and Apple Expert for Apple India through Channelplay Pvt Ltd.
My set of responsibilities included-
Taking care of in Store Sales and achieving the allocated targets
responsible for driving iPhone, macbook, iPad , Watch and other apple accessories and services with Year on Year growth.
Ensuring maximum Closure with respect to Store Traffic
Certified Apple Expert 2019 Batch.
Maintenance of program hygiene.
Taking care of stocks for both product and accessories.
Developed contended and conducted trainings around Apple product knowledge, sales pitch enhancement to enrich customer experience and relationships management in partner store like Croma, Vijay Sales , Reliance digital etc.
Merchandising as per Apple Guidelines.
Improved Mystery Shopping Metrics.
Troubleshooting Apple devices.
provide technical solutions & aids over call.