Soumi Mukherjee — Business Development Executive

✔ A meticulous, seasoned & result-driven Senior Manager with 9+ years of experience in building, scaling, and managing high-performing service categories. Proven expertise in category development, operations leadership, aggregator-model management, SOP creation, product build, and cross-functional execution. Successfully led the end-to-end launch of TaskMaster under Krystal Integrated Services Ltd., establishing market strategy, operational processes, technology workflows, team structure, and brand presence from the ground up. ✔ Strong command over market analysis, competitor benchmarking, vendor management, and workforce optimisation to design profitable business strategies. Adept at driving customer satisfaction, enhancing service quality, and creating scalable systems that improve organizational efficiency and long-term growth. ✔ Highly professional in developing and executing strategic plans for product/service categories to drive revenue, profitability, and market relevance. Skilled at forecasting, budgeting, and aligning category goals with business objectives. ✔ Expert in building and nurturing strong relationships with vendors, aggregators, internal teams, and cross-functional stakeholders, ensuring seamless execution of category and operational roadmaps. ✔ At TaskMaster, led the creation of SOPs, service delivery frameworks, quality standards, training modules, and performance dashboards, while collaborating closely with Tech, Marketing, AVP, and VP leadership. Drove product development for the TaskMaster App, ERP Dashboard, Website, and set up Phase-wise operations (manual + tech-enabled). Managed P&L, inventory, aggregator onboarding, and field operations with a focus on efficiency, quality, and customer delight. Areas of Expertise✨  Category Management  Operations Management  Aggregator Model Development  Product & Process Building  P&L & Performance Management  Strategic Planning & Execution  Customer Relationship Management  Vendor & Supplier Management  Market & Competitor Analysis  Service Quality Management  Business Development & Revenue Growth  Team Leadership & Cross-functional Collaboration ✔ I am an articulate communicator who fluently speaks the language of both people and business—effectively collaborating with cross-functional teams, clients, vendors, and leadership to drive seamless execution and strategic impact. Notable Attainments ✨ ※ Received Rewards and Recognition (R&R) for the months of October 2017 & January 2019 | Uber India Systems Pvt. Ltd.

Stackforce AI infers this person is a Senior Manager in Service Management with expertise in Category and Operations Management.

Location: Mumbai, Maharashtra, India

Experience: 9 yrs 4 mos

Skills

Category Management
Operations Management
Business Development
Customer Service

Career Highlights

Proven expertise in category development and operations leadership.
Successfully launched TaskMaster, establishing market strategy and operational processes.
Strong command over market analysis and vendor management.

Work Experience

Krystal Integrated Services Limited

Senior Manager (1 yr)

Ziki

Category Manager (10 mos)

Urban Company

Category Manager (2 yrs 6 mos)

Business Development Associate (2 yrs)

Uber

Community Support Representative (2 yrs 4 mos)

Fortune Infrastructure

Back Office Executive (8 mos)

Education

Bachelor of Arts - BA at Calcutta University, Kolkata

Soumi Mukherjee

Business Development Executive

Mumbai, Maharashtra, India9 yrs 4 mos experience

Highly Stable

Key Highlights

Proven expertise in category development and operations leadership.
Successfully launched TaskMaster, establishing market strategy and operational processes.
Strong command over market analysis and vendor management.

Stackforce AI infers this person is a Senior Manager in Service Management with expertise in Category and Operations Management.

Contact

Skills

Core Skills

Category ManagementOperations ManagementBusiness DevelopmentCustomer Service

Other Skills

category growthvendor managementdemand forecastingbudgetingprofitability managementstakeholder collaborationservice deliverymarket strategyoperational processestechnology workflowsteam structurebrand presencecategory developmentmarket researchtraining sessions

About

Experience

9 yrs 4 mos

Total Experience

1 yr 10 mos

Average Tenure

Current Experience

Krystal integrated services limited

Senior Manager

Jan 2025 – Jan 2026 · 1 yr · Mumbai, Maharashtra, India · On-site

#Proven ability to drive category growth through strategic planning, execution, and performance optimization
#Strong expertise in vendor management, ensuring quality delivery and seamless operational coordination
#Skilled in demand forecasting, budgeting, and profitability management for assigned categories
#Experienced in leading and mentoring teams, identifying training needs, and improving overall capability
#Effective communicator with strong stakeholder collaboration across cross-functional teams.
#Adept at analyzing market trends and customer insights to refine category strategies proactively
#Currently managing end-to-end category operations at Task Master, ensuring smooth service delivery and quality adherence
#Overseeing aggregator onboarding, performance tracking, and compliance with operational SOPs
#Implementing phase-wise SOPs for inventory control, chemical purchase processes, and quality audits
#Driving lead generation, partner hiring, and continuous process improvements to scale operations
#Leveraging 10 years of experience in operations, deployment, onboarding, and category management to support business growth

category growthvendor managementdemand forecastingbudgetingprofitability managementstakeholder collaboration+3

Ziki

Category Manager

Jan 2024 – Nov 2024 · 10 mos · Pune, Maharashtra, India · On-site

# Oversaw end-to-end development of the category, from concept to execution, ensuring alignment with organizational goals and market trends.
# Identified growth opportunities & develop strategies to enhance category performance.
# Identified and onboarded reputable home cleaning and pest control agencies, ensuring they meet Ziki's quality and service standards.
# Conducted training sessions to align agency operations with Ziki's protocols and quality expectations.
# Developed and implemented strategies to achieve Gross Merchandise Value (GMV) targets.
# Conducted market research to set competitive, profitable pricing strategies & adjust pricing based on market trends and customer feedback.
# Designed & executed referral programs to drive customer acquisition and retention.
# Monitored referral program performance and implemented optimizations for effectiveness.
# Conducted regular market research to stay ahead of industry trends and competitors.
# Worked closely with the operations team to ensure seamless service delivery. Developed and refined processes to improve operational efficiency and service quality.
# Addressed and resolved any operational challenges promptly. Proactively pinpointed areas for improvement and implement corrective measures to drive performance and efficiency.
# Collaborated with the team to define and maintain high service quality standards. Monitor service delivery to ensure adherence to quality benchmarks.
# Conducted regular quality audits & provided actionable feedback for continuous improvement.
# Implemented corrective actions and preventive measures to resolve service quality issues.
# Developed comprehensive training programs to enhance the skills and performance of service providers.
# Supported in overall business development & expansion. Identified and onboarded new business partners to expand product and service offerings.
# Implemented processes to address & resolve operational challenges, ensuring service quality & consistency.

category developmentmarket researchtraining sessionsoperational efficiencyservice qualitybusiness development+2

Urban company

2 roles

Category Manager

Promoted

Jul 2021 – Jan 2024 · 2 yrs 6 mos

# Formulated and executed category strategies that were aligned with overall business objectives.
# Responsible for managing the cleaning category for Kolkata, with prior experience handling projects in Ahmedabad, Hyderabad, Bangalore, and Chennai.
# Planned, monitored, and executed business and operational initiatives tailored to meet projected demand in the assigned regions.
# Led a team of 4-5 Business Development Associates and 3 Trainers, defined their Standard Operating Procedures (SOPs) and ensured aligned with business goals.
# Drove revenue by achieving service delivery targets while maintaining a professional retention rate of 80%-90% monthly.
# Worked closely with the central team on key initiatives such as pricing strategies and the launch of new services to enhance market presence.
# Diagnosed issues with the existing supply pool and implemented targeted interventions to ensure superior service quality, resulting in an improved Net Promoter Score (NPS) from 40% to 58%.

category strategiesbusiness initiativesrevenue targetsservice deliverysupply pool managementCategory Management+1

Business Development Associate

Jul 2019 – Jul 2021 · 2 yrs

# Oversaw the end-to-end onboarding process for company professionals, ensuring a seamless integration into the platform.
# Ensured the smooth functioning of daily operations, addressed challenges proactively to maintain efficiency.
# Drove growth through strategic initiatives and partnerships, identified opportunities to expand the company’s reach and revenue.
# Conducted data-driven analysis to track performance metrics, identify trends, and support decision-making processes.
# Provided comprehensive support to company professionals by resolving issues promptly and ensuring their active engagement on the platform.

onboarding processdaily operationsstrategic initiativesdata-driven analysisBusiness DevelopmentOperations Management

Uber

Community Support Representative

Mar 2017 – Jul 2019 · 2 yrs 4 mos · Kolkata Area, India

# Oversaw and managed multiple projects, including initiatives such as Uber Intercity, Uber Taxi, Panic Button Implementation, and Driver Obsession (e.g., Empowerment and Uber Scholarship).
# Addressed and resolved driver-partner issues through phone support, ensuring timely solutions related to devices, payments, and quality standards.
# Facilitated the onboarding of driver-partners by collecting and verifying personal documentation, uploading required information, and conducting training sessions to ensure compliance with operational standards.
# Provided ongoing operational assistance to maintain seamless service delivery and ensure driver-partner satisfaction.
# Contributed to the refinement of operational processes and the successful execution of key projects, enhancing overall service efficiency and quality.

project managementdriver-partner supportoperational assistanceprocess refinementOperations ManagementCustomer Service

Fortune infrastructure

Back Office Executive

Jun 2016 – Feb 2017 · 8 mos · Kolkata Area, India

# Efficiently handle client inquiries and provide timely resolutions to ensure high levels of customer satisfaction.
# Act as a point of contact for clients, addressing their concerns and offering relevant solutions.
# Oversee the collection, verification, and maintenance of client documentation, ensuring accuracy and compliance with organizational standards.
# Update and maintain records in company databases and systems, ensuring information is accurate and accessible.

client inquiriesdocumentation maintenancecustomer satisfaction