S

Sai Kaushik

Program Manager

Bengaluru, Karnataka, India14 yrs experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Over 11 years of experience in risk consulting.
  • Proven track record in managing multi-disciplinary projects.
  • Expertise in strategic planning and operational excellence.
Stackforce AI infers this person is a Risk Consultant with expertise in E-commerce and operational management.

Contact

LinkedIn

Skills

Core Skills

Program ManagementStrategic PlanningQuality Management

Other Skills

Business StrategyAttention to DetailCareer ManagementPricing StrategyQuality AssuranceSalesforce B2B CommerceLoop TuningManaging the Learning FunctionCompetitive IntelligenceCompetitive PricingComputer Science EducationBusiness-to-Business (B2B)Multi-disciplinary TeamsIT TransformationCore Competences

About

I am a seasoned Risk Consultant, Leader, and Strategist with over 11 years of experience. My expertise lies in Strategic Planning, Client Management, Risk Management, and Change Management. Throughout my career, I have been a people manager, leading Operations and Support teams, driving process and tools initiatives, saving the business millions of dollars in operational costs, leading challenging team migrations and consolidations, and taking on demanding time-sensitive initiatives. I am a multifaceted professional who has worn many hats throughout my career – Program Manager, Fraud Analyst, strategist, and operations leader. This diverse experience has given me a unique ability to manage multi-disciplinary projects and navigate complex challenges, such as managing global teams. My professional value is derived from my ability to think big and take on significant challenges while also having the ability to execute on my ideas. My expertise includes operational planning, Risk Management, SLA Management, strategic planning, business transformation, technology delivery, change management, and innovation. I am a thorough team player who believes in the power of collaboration to achieve common goals. My specialties include Program Management, Root Cause Analysis, Operations Management, Support Delivery, Process Optimization, Data Analysis, Requirement Analysis, Stakeholder Management, Training, and Employee Development. I am passionate about using my skills and experience to drive meaningful change and achieve measurable results. Let's connect on LinkedIn to discuss how I can add value to your organization.

Experience

14 yrs
Total Experience
2 yrs
Average Tenure
6 yrs 5 mos
Current Experience

Amazon

2 roles

Program Manager

Promoted

Dec 2022 – Present · 3 yrs 6 mos · Bengaluru, Karnataka, India · On-site

  • Managed a team of top-tier managers responsible for pricing and quality operations in
  • Amazon's global marketplaces. Crafted annual execution plans, emphasizing operational excellence and quality assurance across categories. Established high-impact processes aimed at improving business performance in retail, third-party, and private brands. Worked alongside Automation and Tech Team to drive scalability and enhance mapping accuracy. Persuaded stakeholders across various functions to align on quality operational objectives.• Led recruitment efforts and facilitated career development for team members to achieve project success. Managed stakeholder communication to ensure alignment on program goals.•
  • Facilitated training sessions for staff on new program initiatives and tools.
Business StrategyAttention to DetailStrategic PlanningCareer ManagementProgram ManagementPricing Strategy+2

Operations Manager

Dec 2019 – Nov 2022 · 2 yrs 11 mos · Bengaluru, Karnataka, India · On-site

  • Revolutionized quality frameworks and improved error identification. Established learning loops and led process optimization.
Attention to Detail

Wipro limited

Deputy Manager

Sep 2017 – Nov 2019 · 2 yrs 2 mos · Hyderabad, Telangana, India

  • Associated with Wipro Ltd., Hyderabad as Deputy Manager, leading
  • projects and operational initiatives
  • Successfully managed and executed a range of complex naval operations while assuring compliance with all norms
  • Developed training modules as per the training requirements and delivered training to the concerned professionals
  • Successfully managed business reviews and proactively participated in the same to deliver solutions
  • Organized quality meetings and ensured quality compliance
  • Coordinated with stakeholders and customers effectively to develop alliances and enhance growth
  • Evolved the strategy for organization’s business operations; conceptualized & developed new business strategies which led to an increase in turnover & profitability of the organization
  • Leader & Organizational Change Agent, Delivered business results focused on improving business processes to improve reliability, increase simplicity, and enable scalable growth
  • Fusing entrepreneurial drive & vision to identify organizational strength/weaknesses to redirect missions, create new markets and harvest untapped business opportunities
  • Possess an innate flair of accepting challenges with skills in formulating budgets, SOPs, designing systems & processes
  • A team leader with excellent communication, analytical and relationship management competencies
Attention to Detail

Global logic technologies ltd

Assistant Manager

Oct 2016 – Aug 2017 · 10 mos · Hyderabad, Telangana, India

  • Working closely with the reporting manager in organizing, planning and implementing strategy
  • Coordinating operations on a daily basis
  • Ensuring schedules and objective are met
  • Communicate with clients and evaluate their needs
  • Evaluate employee performance and identify hiring and training needs, as per client requirement
  • Supervise and motivate the leadership to perform their best
  • Make sure all employees adhere to company’s policies and guidelines

Uber

2 roles

Community Operations Specialist

Promoted

Apr 2016 – Oct 2016 · 6 mos

  • Handle critical escalated cases and provide world class customer experience through emails and phone support
  • Help in improving processes so we always optimize for better customer experience. This involves communicating with high value clients and eye to retention in times of problems for the customer

Operational Specialist

Apr 2016 – Oct 2016 · 6 mos

Globallogic

Team Lead

Mar 2014 – Mar 2016 · 2 yrs · Hyderabad, Telangana, India

  • Working closely with the reporting manager in organizing, planning and implementing strategy
  • Coordinating operations on a daily basis
  • Ensuring schedules and objective are met
  • Communicate with clients and evaluate their needs
  • Evaluate employee performance and identify hiring and training needs, as per client requirement
  • Supervise and motivate the leadership to perform their best
  • Make sure all employees adhere to company’s policies and guidelines

Global logic technologies

Team Lead

Mar 2014 – Mar 2016 · 2 yrs

Randstad india

Pod Lead

Mar 2013 – Mar 2014 · 1 yr · Hyderābād Area, India

  • Creating an inspiring team environment with an open communication culture with regular feedback and one on ones
  • Setting clear team goals
  • Front Level Management on the Adhoc request • Weekly and Monthly Reviews, Quarterly Strive Meets

Accudat it pvt limited

Project Lead

Feb 2012 – Mar 2013 · 1 yr 1 mo · Hyderabad Area, India

  • Develop test plans, test cases for the functional areas to be tested
  • Develop And maintain test automation suite using TestNG/JUnit, Analyze test automation
  • File detailed bug reports and follow up on the problems until complete resolution.

Education

Progressive Engineering College

Engineer's Degree — Computer Science

Jan 2007 – Jan 2011

ACE Engineering College, Hyderabad

Bachelor of Computer Science

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Sai Kaushik - Program Manager | Stackforce