Mar 2016 – Jun 2019 · 3 yrs 3 mos · India

• Handled end - to - end process for on - boarding to increase productivity. Conducted KT sessions for time reduction for on boarding IADM ( Internal Audit Document Management) Trained team on all aspects of operating procedures and company services Performed quality checks on finished products to verify compliance specifications and assign appropriate quality grades. Continuously checked and worked in fraud control managements products for quality assurance according to strict guidelines Worked 3 different stations each once a month and contributed campaigns to provide optimal coverage and meet production goals. Reviewed project specifications and drawings prior to assembling complex on BHIM installation components to better understand assignments and expected deadline Implemented new working processes called remote on boarding which delivered continued improvements. Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of standard operating procedures and company policies. Cross-trained and provided back up for customer service managers and handled Coimbatore city operations Kept work areas clean, organized and safe to promote efficiency and team safety. Held meetings with employees to evaluate performance and make plans for improvement. Mentored junior team members on protocols and procedures of each station to maximize contributions.. Handled troubleshooting tasks and used Excel methods to immediately rectify assembly line issues. Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service. Led team of 25 members while providing exceptional customer service

Apr 2013 – Jan 2016 · 2 yrs 9 mos · India

• Working on CNOT – Customer Notification. Working on quality check, to identify bugs and correct the processor to ensure 100 % quality in process Troubleshooting the clarifications of the team. Handling the calls regarding the Escalation items and executing the contracts ASAP. Doing the execution of the new claims, for the individual and group contract. I have got training in several markets and completed the claims in different states successfully. Trained new joining team members in all the states. Clearing their doubts while doing the process. Preparing Daily report to identify the backlog and also MOM of my team. Part of setting up a process guide in the process which helped in reducing the errors and improving the quality of the process. Part of Knowledge transfer team when the process was offshore and effectively trained the new joiners.