Sumeet Pandey

Operations Associate

Bengaluru, Karnataka, India10 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led operations for Google's Generative AI program.
Scaled battery swap business to over 2000 daily users.
Enhanced customer experience and retention at Uber.

Stackforce AI infers this person is a seasoned professional in AI-driven operations and business strategy within the technology and transportation sectors.

Contact

sumit.pandey75@gmail.com LinkedIn

Skills

Core Skills

Artificial Intelligence (ai)Operations ManagementBusiness StrategyCustomer RetentionSoftware DevelopmentProject Management

Other Skills

Customer AcquisitionCProgrammingC LanguageMicrosoft PowerPointJavaC++PhotoshopResearchSQLMicrosoft ExcelStrategic PlanningMarketing StrategyMarket AnalysisCategory Management

About

General Management professional with an MBA from MDI and ESCP. Experience in Strategy and Operations.

Experience

10 yrs 6 mos

Total Experience

2 yrs 7 mos

Average Tenure

4 yrs 9 mos

Current Experience

Google

Global Operations Manager - T&S (Gen AI)

Sep 2021 – Present · 4 yrs 9 mos · Bengaluru, Karnataka, India

I manage global service delivery operations for Google's Generative AI program (Gemini)

Artificial Intelligence (AI)Operations Management

Oye rickshaw: the first & last mile ride co.

General Manager - Growth Revenue & Operations

Aug 2020 – Sep 2021 · 1 yr 1 mo · Delhi, India

Directed the GRO (Growth, Revenue, and BizOps) function at Oye's Energy, with a core mission to enhance the daily earnings of 2.5 million electric tuk-tuk drivers across India. Successfully built and scaled the battery swap business from zero to 2000+ daily active users

Business StrategyOperations Management

Uber

City Head

Jan 2019 – Aug 2020 · 1 yr 7 mos · Hyderabad, Telangana, India

City Manager, Uber Vehicle Solutions (Hyderabad): Drove P&L and end-to-end leasing business growth
Owned and optimized the complete customer lifecycle, from lead generation to offboarding, enhancing customer experience and retention

Business StrategyCustomer Retention

Samsung electronics

Software Engineer

Jun 2014 – Jul 2017 · 3 yrs 1 mo · Noida Area, India

Engineered Android applications and software solutions.
Architected and deployed global automation tools for Google Build Approval processes, significantly streamlining Samsung's Android product launch cycle for handheld devices.
Implemented source code modifications to ensure Samsung's software updates adhered to Google's compliance standards.
Developed and documented comprehensive exception and waiver process guidelines for Samsung's product launches.
Conducted final product approval assessments, authorizing new devices for market release.

Software DevelopmentProject Management