Arjun Sithsabesan — Founder

I help SaaS companies protect and grow revenue through customer success, retention programs, and strategic account management - and I do it with numbers to back it up. Over the past 5+ years, I've worked across the full customer journey - from B2B sales and lead generation to account management, renewals, upsells, and now enterprise CS program management at Freshworks, one of the world's leading SaaS CRM platforms. In my lastrole, I lead flagship digital success programs for the SMB and mid-market segment. In the last 10 months alone, I drove $700K-$800K in ARR goodness through structured retention and engagement programs - and was recognized as Program Manager of the Quarter three consecutive quarters. What sets me apart is the combination of commercial instinct and execution rigor. I've sold, renewed, upsold, and retained customers across B2B SaaS, FMCG, retail, and F&B verticals. I understand what it takes to get a customer from onboarding to advocacy - and I understand the revenue math behind every touchpoint. I'm also actively building with Agentic AI - exploring how autonomous AI workflows can transform customer success motions, program automation, and scalable engagement at enterprise scale. This is the next frontier of CS, and I want to be building at that intersection. Always open to conversations with people working on the future of customer success, revenue operations, and AI-native SaaS growth.

Stackforce AI infers this person is a SaaS Customer Success Manager with a strong focus on revenue growth and retention strategies.

Location: Chennai, Tamil Nadu, India

Experience: 4 yrs 7 mos

Skills

Customer Success
Customer Retention
Customer Engagement
Customer Satisfaction
Digital Marketing
Team Management

Career Highlights

Drove $700K-$800K in ARR through retention programs.
Recognized as Program Manager of the Quarter three times.
Expert in customer success and revenue operations.

Work Experience

HelloCSM.

Founder (1 yr 3 mos)

Freshworks

Senior Customer Success Manager (2 yrs)

Account Manager (2 yrs 2 mos)

Customer Success Collective

Member (2 yrs 4 mos)

Digital Sabesh

Freelance Consultant (1 yr 11 mos)

Woovly

Virtual Intern - Influencer Marketing (2 mos)

Colgate-Palmolive

Sales Intern (0 mo)

Britannia Industries Limited

Summer Intern (1 mo)

THIAGARAJAR SCHOOL OF MANAGEMENT

Senior Executive - Admissions Cell (1 yr 7 mos)

m1Homes

Engineering Trainee (4 mos)

Education

Master of Business Administration - MBA at Thiagarajar School of Management

Bachelor of Technology at Kalasalingam University

H.S.C at S.H.N.V.Matric.Hr.Sec.School, Sivakasi

S.S.L.C at P.A.K.Palanisamy Higher Secondary School,Chennai

Arjun Sithsabesan

Founder

Chennai, Tamil Nadu, India4 yrs 7 mos experience

Key Highlights

Drove $700K-$800K in ARR through retention programs.
Recognized as Program Manager of the Quarter three times.
Expert in customer success and revenue operations.

Stackforce AI infers this person is a SaaS Customer Success Manager with a strong focus on revenue growth and retention strategies.

Contact

Skills

Core Skills

Customer SuccessCustomer RetentionCustomer EngagementCustomer SatisfactionDigital MarketingTeam Management

Other Skills

CSMChurn ManagementKey Account Acquisition & RetentionRenewal RetentionUpsellingCross-SellingCustomer AdvocacyProduct AdoptionDigital MediaGraphic DesignSearch Engine Marketing (SEM)Brand DevelopmentGen AIArtificial Intelligence (AI)Loop Subscriptions Shopify App

About

Experience

4 yrs 7 mos

Total Experience

Average Tenure

Current Experience

Hellocsm.

Founder

Mar 2025 – Present · 1 yr 3 mos

Customer SuccessCustomer RetentionCSMChurn ManagementKey Account Acquisition & RetentionRenewal Retention+2

Freshworks

2 roles

Senior Customer Success Manager

Promoted

May 2024 – May 2026 · 2 yrs

Customer SuccessCustomer AdvocacyProduct AdoptionCustomer EngagementCustomer RetentionCustomer Satisfaction+1

Account Manager

Mar 2022 – May 2024 · 2 yrs 2 mos

Customer SuccessCustomer AdvocacyProduct AdoptionCustomer RetentionCustomer Satisfaction

Customer success collective

Member

Feb 2024 – Present · 2 yrs 4 mos

Customer SuccessCustomer AdvocacyProduct AdoptionCustomer EngagementCustomer RetentionDigital Marketing

Digital sabesh

Freelance Consultant

Mar 2020 – Feb 2022 · 1 yr 11 mos · Tamil Nadu, India

Team ManagementDigital MediaGraphic DesignCustomer SatisfactionDigital MarketingSearch Engine Marketing (SEM)+1

Woovly

Virtual Intern - Influencer Marketing

Dec 2019 – Feb 2020 · 2 mos · Greater Bengaluru Area · Remote

● Leveraged Hypeauditor to identify potential partners and fostered marketing collaborations with key influencers possessing Woovly's target audience across diverse social media platforms, showcasing a strategic approach to influencer relationship management.
● Formulated and executed compelling influencer marketing strategies employing visual storytelling techniques, effectively promoting Woovly's brand and services through the influential reach of partnered content creators.

Colgate-palmolive

Sales Intern

Aug 2019 – Aug 2019 · 0 mo · Greater Chennai Area · On-site

● Successfully executed promotion and merchandising activities for Colgate-Palmolive India during Big Day 2019 at Big Bazaar, utilizing persuasive techniques, effective negotiation skills, and compelling storytelling to upsell customers.
● Demonstrated exceptional sales acumen, resulting in the sale of oral care products exceeding a total value of Rs. 40,000, showcasing a keen ability to drive sales and maximize customer engagement within a dynamic retail environment.

Britannia industries limited

Summer Intern

May 2019 – Jun 2019 · 1 mo · Greater Chennai Area

● Drove a significant 10% increase in sales for the newly launched "Timepass" snacks products, generating a monthly revenue of Rs. 76,000, showcasing a proactive approach to boosting product performance and market penetration.
● Ensured the attainment of Secondary Sales Targets, successfully enhancing revenue in the Food and beverage/Snack segment, demonstrating a keen understanding of market dynamics and effective sales strategies.
● Spearheaded the execution of visibility implementation and merchandising activities, effectively representing Britannia in handling and resolving consumer complaints, showcasing strong customer service and issue resolution skills.
● Managed Stockists and Distributors, effectively coordinating channel sales for 44 outlets in North Chennai under the Modern Trade segment, highlighting effective inventory management and sales coordination capabilities within a dynamic market environment.

Customer Satisfaction

Thiagarajar school of management

Senior Executive - Admissions Cell

Aug 2018 – Mar 2020 · 1 yr 7 mos · Tamil Nadu, India

● Spearheaded the Digital Marketing Admissions Committee, fostering the seamless onboarding of top-tier talent and ensuring a streamlined admissions process, contributing to the continued success of TSM's student recruitment endeavors.
● Orchestrated the effective management of TSM's social media channels, devising an optimal posting schedule and curating engaging content, resulting in heightened online presence and increased brand engagement.
● Developed and executed a comprehensive content strategy and targeted marketing campaigns, focusing on elevating brand awareness and driving web traffic, ultimately facilitating the acquisition of new customers and stakeholders for TSM.
● Proactively engaged in lead generation and nurturing efforts on the Quora platform, utilizing refined inbound lead generation strategies to stimulate organic growth and expand TSM's reach within the target audience, contributing to the institution's sustained growth and visibility.

Customer SatisfactionDigital Marketing