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Abhijeet Bhattacharya

Business Development Executive

Bengaluru, Karnataka, India14 yrs 9 mos experience

Key Highlights

  • Over 12 years of SaaS experience driving customer success.
  • Proven track record in upsell and cross-sell strategies.
  • Expert in Salesforce for optimizing customer journeys.
Stackforce AI infers this person is a SaaS Customer Success expert with a strong focus on account management and client retention.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementCustomer Engagement

Other Skills

Customer RetentionInterpersonal SkillsProblem SolvingNew Business DevelopmentInternational SalesPresalesTeamworkDecision-MakingNegotiationUser AdoptionUpsellingCross-SellingChurn ManagementRetention ManagementRenewals

About

Dynamic Customer Success leader with over 12 years of experience in SaaS, specializing in account & project management, client & revenue retention, and client engagement. Proven track record of driving customer satisfaction and loyalty through effective upsell and cross-sell strategies, resulting in increased revenue and long-term partnerships. Proficient in Salesforce, utilizing data-driven insights to optimize customer journeys and ensure successful outcomes. Adept at managing cross-functional teams to reduce escalations and enhance service delivery. Strong communicator with a passion for aligning client needs with business solutions, delivering ROI-focused results, and fostering sustainable growth in competitive markets.

Experience

14 yrs 9 mos
Total Experience
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Average Tenure
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Current Experience

Progress sharefile

Manager Inside Sales

Jan 2025Present · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

Dbsync

Customer Success Lead

Apr 2020Jan 2025 · 4 yrs 9 mos · Bengaluru, Karnataka, India · Remote

Customer RetentionInterpersonal SkillsCustomer SuccessAccount Management

Mediaqart

Account Manager

Apr 2017Mar 2020 · 2 yrs 11 mos · Bengaluru Area, India

Customer RetentionInterpersonal SkillsCustomer SuccessAccount Management

Yalamanchili software exports ltd

Account Manager

May 2016Mar 2017 · 10 mos · Nagpur Area, India

Interpersonal SkillsProblem SolvingAccount ManagementCustomer Engagement

Ran chemicals pvt ltd

Account Manager

Jun 2011Apr 2016 · 4 yrs 10 mos · Nagpur Area, India

Interpersonal SkillsProblem SolvingAccount ManagementCustomer Engagement

Education

Nagpur University

Master of Business Administration (MBA) — International Business

Jan 2009Jan 2011

Nagpur University

Bachelor of Business Administration (B.B.A.) — Management

Jan 2005Jan 2008

Kendriya Vidyalaya

HSSC

Jan 2004Jan 2005

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