Dec 2021 – Dec 2022 · 1 yr · Clearwater, Florida, United States

• Partner with the sales leadership team to identify and analyze opportunities of revenue generation for KnowBe4’s products and/or services in support of PS’s revenue goals and monitor the PSs’ overall effectiveness throughout the sales process
• Perform on the job training for PSs in his or her assigned territory by drilling the sales process and providing additional training resources and assistance as needed
• Consult, train, mentor and coach PSs in the assigned territory in areas that include revenue generation, performance issues, and overall sales effectiveness
• Monitor the statistics for PSs in his or her assigned territory to identify any red flags affecting their performance, and recommend techniques that could help improve such performance
• Evaluate sales team performance to ensure PSs adhere to KnowBe4’s established policies and procedures.
• Inspect pipelines and accounts for any administrative errors or mishandling, and recommend techniques that could help improve such performance
• Listen in on phone calls and identify areas of improvement for individual PSs and create coaching plans as needed.
• Identify lost sales opportunities and work in coordination with the PS to employ best practice sales techniques that can recover the opportunity

Jul 2020 – Dec 2021 · 1 yr 5 mos · Clearwater, Florida, United States

• Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
• From a consultative approach, develop a strategy and plan for achieving customer objectives
• Leverage KnowBe4 assessments
• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
• Coordinate with technical support for technically complex questions
• Monitor customer usage, adoption, and customer health metrics
• Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist your Pricing Specialist with customer renewals, add-ons and upgrades within your portfolio
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your accounts in the Company’s CRM

Apr 2019 – Jun 2020 · 1 yr 2 mos

• Devised successful showcases of product features that enticed customers to overcome objections and lock in sales.
• Reconnected with customers after completed sales to assess satisfaction and ensure immediate resolution of lingering technical or service-related concerns.
• Visited customer locations to evaluate individual requirements and expectations, demonstrate offerings and propose strategic solutions.
• Tracked and maintained detailed contact logs and account records using an internal CRM system.
• Provided expert consultation skills on an individual basis to customers to determine needs and deliver adequate solutions to concerns, while also maintaining good rapport with the customers through friendly and professional communication.
• Trusted by senior management and customers to stay current on all up-to-date knowledge of available products.
• Set multiple sales process records, including highest number (9) of demonstrations in a single day, highest number of completed demonstrations (59) in a quarter and fastest sales turnaround (4-hour sales process).

Apr 2018 – Apr 2019 · 1 yr

• Conduct cold, warm, and hot calls.
• Prospecting into different regions of the U.S.
• Managing call blocks & various projects
• Generate marketing leads
• Consistently achieving sales goals and remaining driven to deliver results
• Motivated about staying abreast of relevant technology applications and trends
• Establish strong working relationships with clients and colleagues to drive business and ensure customer satisfaction
• Driven to be honest, respectful of others, and adhere to business standards and ethics
• Conduct/book sales meetings (remote or face to face), with new sales prospecting introductions or meetings throughout the week
• Ensure that all sales and related activities are entered into CRM in a compliant manner

May 2015 – Apr 2018 · 2 yrs 11 mos · Tallahassee, Florida Area

• Brought on as one of the youngest managers ever hired within the company, maintaining a consecutive 95% customer satisfaction rate while serving over 10,000 customers.
• Mobilized all recruitment, interview and hiring efforts, seeking out and selecting individuals who would add value to team while bringing wealth of experience.
• Increased monthly sales by 75% from $200,000/month to $350,000/month by driving operational efficiencies and building excellent customer rapport.
• Monitored and regularly evaluated employee performance and formed individual improvement plans, leading to the development of highly satisfied customer base through proactive management of team customer strategies.
• Achieved recognition as top salesman for 3 consecutive months from October to December 2017 and as a top 5 employee in email collections from January to March 2018.
• Managed 10-15 technicians successfully in fast-paced environment through proactive communication and positive feedback.
• Averaged an annual sales amount of $1,100,000.
• Maintained a 93% 'additional certificate' average on customer sales. Store average was 78%.
• Other highlights: Prior to working at Discount Tire, my store was unprofitable for approximately a year and a half. Once I joined the team, I helped contribute to the store being profitable once again for 7 consecutive months. I also assisted with bringing the store to be ranked #3 overall in Florida (based off of profit, employee turnover rates, customer satisfaction, overall sales, and more). I was one of the top ranked employees for online phone sales, as well as my customer review/satisfaction rate, profit margins, as well as overall performance.