Jun 2022 – May 2023 · 11 mos · Bengaluru, Karnataka, India · Hybrid

• Boosted conversions 10x by introducing free consulting for premium customers
• Sold premium subscriptions generating ₹7.5 lakh annual revenue
• Managed 100+ daily leads and contributed to sales scripts & product feedback

Jul 2020 – May 2023 · 2 yrs 10 mos · Bengaluru, Karnataka, India · Hybrid

• Led sales for Zerodha, Fingrad, and Trade Brains Portal
• Opened 6,500+ demat & trading accounts, generating ₹8+ lakh annual passive income

Dec 2018 – Mar 2020 · 1 yr 3 mos · Bangalore

• Managed key accounts across AWS, GCP, and Azure portfolios
• Achieved 35% MRR growth through data analysis and upselling
• Led NPS programs, customer retention initiatives, and escalation handling
• Worked closely with global clients and cross-functional teams

Apr 2016 – Mar 2017 · 11 mos · Chennai, Tamil Nadu, India

• Acted on behalf of Oxford University Press (USA) to track and follow up with editors, production editors, copy editors, and production teams to ensure project deliverables, milestones, and turnaround times were met.
• Communicated with clients via email and phone to keep them updated on project status and expectations.
• Managed all communication with US-based clients through email and phone.
• Liaised with Production, Development, and QA teams to ensure timely completion of project deliverables and milestones.
• Managed an in-house team responsible for handling projects from raw manuscripts to final print-ready files.
• Took initiative to automate processes and continuously improve services to enhance service levels.
• Closely monitored turnaround times and consistently met deadlines under all circumstances.
• Demonstrated strong ownership and accountability for responsibilities and outcomes.
• Prioritized project deliverables and timelines to ensure client requirements were fully met.

Oct 2013 – Nov 2015 · 2 yrs 1 mo · Chennai Area, India

• Conducted thorough analysis of RFPs to ensure client requirements were fully understood and met.
• Troubleshot technical issues related to eBook interactivity and functionality, providing prompt and effective solutions to ensure client satisfaction.
• Performed cost analysis and generated accurate and timely invoices to support efficient client billing.
• Integrated interactive features using JavaScript to enhance user experience and increase engagement with eBooks.
• Managed eBook content using a CMS, ensuring accurate, up-to-date, and client-ready information.
• Created professional and engaging PowerPoint presentations to communicate effectively with clients and stakeholders.
• Maintained regular communication with clients through email and weekly calls to provide project updates and address requirements.
• Managed a team and developed user manuals to ensure smooth project execution and successful client outcomes.

Jan 2013 – Sep 2013 · 8 mos · Chennai, Tamil Nadu, India · On-site

• Conducted Knowledge Level Management (KLM) certification and calibration for India and international teams in the Philippines and China.
• Provided comprehensive manual testing services, including tool requirements analysis, tool testing, and test case development to ensure high-quality project outcomes.
• Created quality plans and training manuals for in-house teams, tailored to project-specific requirements.
• Contributed to global quality monitoring initiatives to ensure consistent standards and successful project delivery.
• Reduced manual effort by 70% and improved overall project quality through the implementation of structured tool requirements, testing processes, and test case preparation based on project specifications and checklists.

Mar 2011 – Dec 2012 · 1 yr 9 mos · chennai

• Managed and provided customer support for multiple eBook projects, ensuring timely issue resolution and client satisfaction.
• Implemented new processes to improve overall project management efficiency and delivery timelines.
• Analyzed and resolved issues related to DTD conversion and other technical instructions, ensuring accuracy and compliance.
• Led XML technology training sessions and created detailed training manuals for team members.
• Conducted cost and time analysis to ensure project deliverables were completed within scope and timelines.
• Successfully implemented a new process using Dreamweaver to optimize fixed-layout EPUB conversion for iPad, increasing productivity from 2 pages to 30 pages and improving efficiency from 6.66% to 100%.

Jan 2007 – Mar 2011 · 4 yrs 2 mos · Ranipet, Tamil Nadu, India · On-site

• Provided seamless data conversion across multiple formats, ensuring smooth transitions and minimal disruption for clients.
• Executed research and development initiatives for new projects to enhance service offerings and improve client satisfaction.
• Delivered training on XML technologies to clients, ensuring clear understanding of processes and best practices.
• Performed rigorous quality checks to ensure data accuracy and reliability, promptly identifying and resolving issues.
• Planned project schedules and managed timelines to ensure timely delivery of high-quality outcomes.
• Trained and supported vendors in project management and technical processes, fostering strong relationships and successful collaborations.