Nicolò Cacciamano

Business Development Executive

Valencia, Valencian Community, Spain8 yrs 3 mos experience

Key Highlights

Managed a $1M B2B IT Solutions revenue pipeline.
Achieved over 30% YoY business growth.
Oversaw performance of 400+ FTEs with KPI adherence.

Stackforce AI infers this person is a B2B IT Solutions and SaaS expert with strong account management and operations skills.

Contact

Skills

Core Skills

Account ManagementCustomer RetentionSales ManagementClient DevelopmentOperations ManagementPerformance ManagementTeam ManagementCustomer SatisfactionBusiness DevelopmentAccounting

Other Skills

Lead GenerationSales ProcessesForecastingKey Performance IndicatorsEconomicsSlide DecksPerformance ImprovementCompetitive AnalysisEnablementInbound MarketingCoachingDistributionTrainingDigitizationLiabilities

About

Managed a B2B IT Solutions revenue pipeline exceeding $1M, achieving over 30% YoY business growth through strategic partnerships and optimized sales processes using Salesforce CRM. Demonstrated a proven track record of overseeing the performance of 400+ FTEs, leveraging comprehensive dashboards and reports to exceed KPIs and ensure strict adherence to SLAs.

Experience

8 yrs 3 mos

Total Experience

Average Tenure

Current Experience

Progress

2 roles

South Europe AM, EMEA, Italy & Iberia | IT Infrastructure Technologies

Promoted

Jan 2026 – Present · 5 mos

Account Manager, EMEA, Italy | IT Infrastructure Technologies

Mar 2024 – Jan 2026 · 1 yr 10 mos

I handle the total B2B Book of Business in Italy, focusing on customer retention, identifying new opportunities, and up-selling/cross-selling. Building strategic relationships with MSP IT Service Providers and VAR Partners, ensuring a seamless experience and delivering tailored solutions for their success and growth.

Lead GenerationSales ProcessesAccount ManagementCustomer Retention

Concentrix

Account Executive, EMEA, Italy | AMD Products

Jun 2023 – Mar 2024 · 9 mos · Sofia, Sofia City, Bulgaria · Hybrid

Responsible for the Italian AMD market, I was managing the entire sales process, scouting potential clients, together with maintaining strong and efficient relationships with existing ones and OEMs, to ensure unique satisfaction through a smooth and supportive business experience.

Lead GenerationSales ProcessesSales ManagementClient Development

Telus international bulgaria

3 roles

Operations Supervisor

Promoted

Sep 2022 – May 2023 · 8 mos · Sofia, Sofia City, Bulgaria · Hybrid

Supervised 40+ Team Managers across 5 languages and 4 LOBs, monitoring metrics and developing performances, ensuring alignment with client KPIs, and honoring SLAs, throughout coordination of cross-functional Departments to maintain service efficiency and achieve 80% YoY revenue growth.

ForecastingKey Performance IndicatorsOperations ManagementPerformance Management

Team Manager

Nov 2021 – Sep 2022 · 10 mos · Sofia, Sofia City, Bulgaria · Hybrid

As a Team Manager, I was responsible for organizing daily tasks and setting priorities for a medium to large group of 50-100 reps.

ForecastingKey Performance IndicatorsTeam ManagementPerformance Management

Operations Subject Matter Expert

Jun 2021 – Oct 2021 · 4 mos · Sofia, Sofia City, Bulgaria · Hybrid

As an Operations Subject Matter Expert, I became the first POC between CX representatives and Managers, ensuring the highest standards of customer satisfaction (CSAT) for our new and existing customers.

ForecastingKey Performance IndicatorsCustomer SatisfactionOperations Management

Acsi pisa

2 roles

Sales Manager

Promoted

Jan 2018 – Jul 2021 · 3 yrs 6 mos · Pisa, Tuscany, Italy · On-site

As Sales Manager, I was in charge of exploring new businesses and retaining existing customers; as well as for the accounting implementation, organization, and promotion of events.

Sales ProcessesEconomicsSales ManagementBusiness Development