Feb 2018 – Aug 2022 · 4 yrs 6 mos · Raleigh-Durham-Chapel Hill Area

• Solutions oriented thought leader that provides key expertise and motivation to propel both the IT and Facilities departments to become the collaborative partners needed to meet and exceed business goals, strategies, and objectives. (Responsible for: DevOps, Desktop / End-user Computing, Enterprise Applications (EA), Facilities, Mobile Device Management, Networking, Security, Servers & Systems, Service Desk)
• Provides advisory services to top-tier client executives (CEO, COO, and CFO) while establishing, and strengthening relationships with internal customers and external partners and vendors.
•  Transformed divisions within IT to establish professional services teams responsible for delivering $3M+ in additional revenue for 2021 - 2022.
• o DevOps and EA PSG teams operating in the Buy Online Pickup in Stores (BOPIS) and web service integration spaces respectively.
•  Accelerated the migration of app / server, VoIP, chat, and audio/video conferencing and call center operations to cloud based technologies (Azure, AWS, Salesforce, Workday) allowing a seamless transition to remote WFH and realizing a savings of $500k per year and enabling our call center to become a profit center for Bell and Howell.
•  Led several collaborative initiatives to centralize software procurement and deployment resulting in significant reduction in business risk and inefficiencies.
•  Spearheaded the development of a company security posture (single pane of glass) while providing the foundations for process, policy, risk, vulnerability, and remediation management needed to attain ISO 27001/2 certifications.

Jan 2015 – Jan 2017 · 2 yrs · Raleigh-Durham-Chapel Hill Area

• Technology leader that championed the operations of both the IT and Facilities departments during a significant period of growth and transition. Accountable for cost effective yearly Operational and CAPEX budgets that spearhead IT’s transformation from startup to mid / enterprise-class networking, server, and storage solutions.
• Provided advisory services to top-tier client executives (CEO, COO, and CFO) while establishing, and strengthening relationships with internal customers and external vendors.
• Led dynamic internal projects boosting BioAgilytix’s position in the marketplace while managing all technology solutions and service/vendor level agreements; establishing governance and risk management; providing business continuity / disaster recovery; and ensuring compliance with HIPAA, FDA 21 CFR Part 11, EU Annex 11, GCP, GLP, GCLP, GMP, and Privacy Shield.
•  Project managed a $3.5M facility expansion and technology build-out for BioAgilytix Labs, to create a new state of the art lab and office space in 7 months; adding 21,000 sq. ft. of space for 80-100 new revenue-generating employees - accommodating future growth and best in class capabilities.
•  Coordinated an IT integration of a recently acquired European organization in Hamburg, Germany within an aggressive 3-month timeframe.
•  Pioneered the $900K technology redesign and fit-out of an existing lab; deploying lean principles to shrink 6 weeks from original project timeline.
•  Directed the construction of 2 new Tier II data centers in the North American and European headquarters to provide global 24x7x365 support.
•  Facilitated the launch of a new quality management software system called QCBDTM consolidating paper-based systems into a streamlined quality management system.
•  Oversaw the expansion of cloud based ERP/CRM solution called NetSuite to include human resources, inventory, billing, and European financials after the conclusion of the Hamburg, Germany integration.

Jan 2009 – Jan 2015 · 6 yrs · Greater Phoenix Area

• Directed the IT infrastructure for 4 offices and 4 data center locations of the Commercial Vehicle and Revenue Services line of business, including servers, storage, networking, software distribution, asset management, and disaster recovery support.
• Prepared a multi-year infrastructure roadmap that introduced a new strategy of continuous improvement that enhanced efficiency, increased security, and mitigated risk.
• Supported multiple large-scale and mission critical projects while serving as the technical subject matter expert (SME) for staff, clients, and vendors.
•  Realized a savings of $1M in operating costs per year for Xerox, by anticipating the business’ need to re-platform legacy back-ends and creating a near-shore Business.
•  Reorganized IT management to meet operational objectives by identifying new key team members, clearly defining roles, and implementing improved security policies.
•  Reduced physical footprint by architecting and overseeing the migration to a virtualized environment (VMware), thus reducing costs by $500K yearly and increasing uptime to 99%.
•  Orchestrated the build-out of the business’ first implementation of Active Directory, DNS, DHCP, Print, File, Web, and SQL services, as well as, upgraded Exchange as part of a global carve-in project.
•  Aligned business initiative to curtail operating expenses by identifying and eliminating $250K per year of unnecessary licensing and software costs via an implementation of an asset management system within Microsoft Dynamics. Later expanded Dynamics to include management of financials, people, and customer relationships.
•  Accepted into Xerox’s prestigious Lean Six Sigma Program and was certified as a Black Belt in less than 1-year.

Jan 2005 – Jan 2009 · 4 yrs · Raleigh-Durham-Chapel Hill Area

• Managed the daily operations of several different teams. Leveraged industry-leading technologies to provide IT application, domain, hardware/software, and regional intranet support for 4000 employees across 3 offices, 2 data centers, 1 manufacturing facility, and 1 distribution center in North America.
•  Credited with achieving the North American carve-out and transition of Active Directory, DNS, Exchange, and SAP within 8 months of the 1-year timeframe.
•  Spearheaded the Web and SQL Server carve-out and upgrade from parent company that increased operational uptime from 70% to 99.9%.
•  Coordinated the data center virtualization upgrade (VMware) and from NAS to SAN private cloud-based storage.
•  Supervised the Microsoft SharePoint Services (MOSS) rollout and championed the communication and collaboration between business and IT teams.
•  Awarded the Technical Ladder Promotion to SENIOR ENGINEER / EXPERT for superior technical knowledge within IT environments.
•  Elected to both the Global Web Services Team and the Global SQL Service Team responsible for architecting web and database solutions, practices, and procedures at a global level.

Jan 2003 – Jan 2005 · 2 yrs · Raleigh-Durham-Chapel Hill Area

• Maintained the web, application, and database infrastructure including servers and LAN/WAN connectivity supporting the interactive, database driven, e-commerce websites as part of a one stop shop for technology services geared towards universities, retail shops, pharmaceutical companies, non-profits, realtors and residential.
•  Involved in the racking and maintenance of all server and networking hardware within local site.
•  Responsible for the installation, configuration, uptime, load balancing, anti-virus scanning, and file services for Wintel and Linux based servers, as well as, email, and Active Directory access for all internal users.
•  Participated in project management, content development, strategy sessions, testing, and upgrades of projects such as Mackay Satellite Communications, Perinatal Best Practices of North Carolina, and the Battlefield Airman Management System.

Jan 2002 – Jan 2003 · 1 yr · Greater Syracuse-Auburn Area

• Hired in a dual role as a System Administrator and an Application Developer for an independent financial broker/dealer serving nearly 1,000 financial advisers in 502 branch offices in 27 states across the United States producing over 127 million (U.S. dollar) in revenues.
•  Managed the imaging and configuration of Windows based system deployments of workstations to internal end-users and brokerage representatives.
•  Performed patch management, upgrades, as well as, provided support for end-user hardware and proprietary software related issues.
•  Tested and documented new versions and enhancements of current programs, software applications, and web solutions.
•  Changed and upgraded the focus of “pen and paper” business methods to web based technologies through the development and implementation of several different custom web based applications.