Jan 2023 – Mar 2023 · 2 mos · Bengaluru, Karnataka, India · On-site

Jan 2022 – Jan 2023 · 1 yr · Bengaluru, Karnataka, India

• Whatfix is an award-winning SaaS-based platform launched in April 2013, that allows businesses create Digital Adoption strategies in turn helping Digital Transformation and Change-Management
• Acquired a team of Experienced Sr. BDR’s and helped Sales Enablement with their onboarding, training and up-skilling. Closely monitored their performance and created growth strategies as per their career trajectories.
• Developing Business Development strategies which engage multiple stakeholders such as PMM, GTM, Digital Marketing, Events, etc by working in partnership with Sales leaders, colleagues and our Business Development team.
• Developing a deep understanding of the client target market to understand prospect market to ensure quality of opportunities being driven. Proactively working with the client to deliver sales and business transformation objectives and understanding the barriers to success, creatively driving solutions
• Worked directly with the Head of Marketing & Director of Sales to strategically focus on a well-defined list of prospect accounts to drive revenue in new business, and contribute to customer acquisition growth via Outbound cadences defined & crafted based on targeted personas. Outbound calls, crafting personalized emails, hosting discovery meetings, utilizing social selling practices, and optimizing sales through data-driven sales GTM strategies.

Aug 2021 – Jan 2022 · 5 mos · Bengaluru, Karnataka, India

• International B2B/ Enterprise SaaS Sales of AWS cloud based Software Solutions & Information Intelligence Tools for Digital Transformation and Automation of Export- Import Freight Procurement, Documentation & Last mile Logistics & Supply Chain Operations.
• Set up the Sales & Business Development Regional Team along with setting up the recruitment processes, processes Identification & Implementation, Systems & Tools - Training and Enablement.
• Research & Identify Target Customer segments and connect with Suspects/ Prospects in sectors: Retail, FMCG, FMCD, E- commerce, Industrial and Manufacturing & PoCs in Procurement/ EX-IM/ Logistics/ Supply Chain departments/ IT- digital transformation departments.
• Product + Solution sales approach, complete sales cycle- Lead Gen, Improve Inbound, Demo, Pre-sales/ Scope of Work.
• Leading the outbound practice and facilitated bookings to gain market share in a competing industry.
• Worked directly with the Head of Marketing & Director of Global Sales to strategically focus on a well-defined list of prospect accounts to drive revenue in new business, and contribute to customer acquisition growth via Outbound cadences defined & crafted based on discretely targeted personas.
• Outbound calls, crafting personalised emails, hosting discovery meetings, utilising social selling practices, and optimising sales through data-driven sales GTM strategies.

Aug 2019 – Aug 2021 · 2 yrs · Bengaluru Area, India

• Handle Inbound & Outbound, unsolicited prospect communication, appropriately position business offerings and route qualified opportunities by scheduling appointments to the appropriate field sales team members.
• Develop and maintain relationships with prospects and existing accounts and to connect and engage with prospects across multiple social media channels. Prepare status reports, share updates with the leadership field sales team for decision making.
• Research accounts identify key players and create an outreach plan to generate interest and to maintain and expand database of prospects within the territory. Gathering client requirements and closely working with partners and other Account Managers to close deals.

Apr 2019 – Jul 2019 · 3 mos

• I was promoted to the role of Inside Sales Representative for which the core responsibilities included End-to-End Sale or the complete Sales Life cycle for Inbound & Outbound Sales conducted in North America.
• I reported directly to the AVP Sales & my responsibilities include making timely accurate forecasts & plans to help achieve targets, ensuring the SLA’s & QA standards are met at minimum 95% while all customers onboarding & setup processes are smoothly transitioned & rapport is built with the existing clients to help customer retention.

Jul 2018 – Apr 2019 · 9 mos

• To better implement my knowledge in the Hospitality industry from a Technological & Business aspect to help Hotel Owners implement solutions to over their operational challenges.
• My Job description included Lead Generation, Qualifying B2B leads, contacting & nurturing prospective leads, researching and data mining for Outbound lead creation, mass-mailing campaigns, providing online product demonstrations and online training sessions to hotel owners and corporate resellers.
• Helping the marketing department from a target market & needs perspective to ensure higher lead quality which helped increase the conversion ratio from 23% to 42% within a quarter greatly impacting Sales.

Mar 2016 – Mar 2018 · 2 yrs · Bahrain

• Handling every operational aspect of the hotel such as Guest- interactions, Online review & Reputation management, 2-way integrated online channel-management, room inventory management, night-audit supervision, managing all inter-departmental co-ordination including Front Office, Housekeeping, etc. Have used several hotel operation systems like Opera, STAAH, Microsoft office, etc.

Aug 2015 – Jan 2016 · 5 mos · Malad, Mumbai · On-site

• Resolved customer queries and upsold products to Global Customers at J.P. Morgan, enhancing customer handling skills.
• Handling Escalation requests for which I received rewards for exceptional service, and understanding market segment needs in the financial sector.

Jan 2012 – Jan 2013 · 1 yr