Abhay Bajaj — Account Manager

Designation: Renewal Account Manager/Customer Success Account Manager • Manage a diverse portfolio of customer accounts from signature to renewal. • Accountable for ensuring customers achieve their desired outcomes and value from their Forcepoint investments by working with Onboarding, Professional Services, Tech Support, and Partners. • Build and maintain relationships and trust at executive and technical staff levels within customer accounts. • Partner with Account team, Sales Operations, Executive sponsors and other key Forcepoint stakeholders to ensure alignment with driving value and retention of customer accounts. • Monitor customer utilization and health scores. Create Success/Action Plans to address at risk accounts. • Conduct regular customer meetings and account reviews. • Analyse data to improve customer experience and identify expansion opportunities. • Comply with Success KPI tracking in tools such as Salesforce, Gainsight. • Provide quarterly forecast for renewals and expansion opportunities. Own renewal opportunities to closure. • Contract Management and Renewals Negotiations • Partner with aligned customers, reseller partners and Forcepoint sales team members daily to identify, progress and close renewal business on time and to the correct forecasted value. • Takes ownership of Customer Satisfaction, ensuring regular contact with customer base in close collaboration with the channel at all parts of contract life cycle to ensure high level of customer satisfaction. • Expected to demonstrate a high level of knowledge of aligned customers/partners’ businesses, key initiatives and needs during account reviews. • Communicates clearly, both verbally and in writing with all parties on renewal opportunity progress/ account relationship and escalates any concerns appropriately. • Responsible for ensuring all upcoming renewals are actively quoted/ initiated at least 120 days in advance and an accurate forecast is always maintained within Salesforce.com. (Quarterly forecast accuracy is expected to be within 5%) • Strong member of account team ensuring close working relationship with sales team, other renewal AM’s, channel org and supporting teams. • Develops relationships with Channel Partners and Distributors for growth of our products within their markets. • Always observes correct channel policies and rules of engagement during a renewal processes.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and Account Management.

Location: Bengaluru, Karnataka, India

Experience: 14 yrs 6 mos