Sakshi Gupta — Business Development Executive
Results-driven Account Management, Business Development, Renewals, and Customer Success professional with 7+ years of experience managing global accounts across US, UK, MEA, EU and ANZ markets. Proven expertise in customer retention, renewals management, upselling, account growth, and relationship management across industries including Unified Communications, Hospitality, Co-working, and Engineering Services (AEC/BIM) Skilled in managing the complete customer lifecycle from onboarding and account management to renewals, expansion, and long-term customer success. Adept at identifying upsell opportunities, reducing churn, improving customer engagement, and driving recurring revenue growth through a consultative and customer-centric approach. Experienced in working closely with enterprise customers, distributors, channel partners, and C-level stakeholders in global markets. Strong ability to collaborate cross-functionally with sales, pre-sales, operations, and support teams to ensure seamless execution, high customer satisfaction, and business continuity. Known for building strong client relationships, strategic problem-solving, and delivering value-driven solutions aligned with customer and business goals. Proficient in CRM platforms including Salesforce, HubSpot, and Zoho, with hands-on experience in forecasting, pipeline management, pricing & quoting, and strategic account planning. Passionate about customer success, relationship-driven growth, renewals, and creating long-term value for both customers and organizations.
Stackforce AI infers this person is a SaaS-focused Account Management and Business Development professional with extensive international experience.
Location: Gurugram, Haryana, India
Experience: 7 yrs 10 mos
Skills
- Customer Success
- Account Management
- Business Development
- International Business Development
Career Highlights
- Achieved a ~99% customer renewal rate
- Led international business development teams across multiple regions
- Generated 30% revenue growth through strategic account management
Work Experience
Sangoma
Sales Specialist (2 yrs 3 mos)
The BIM Engineers
International Business Development Manager (1 yr 6 mos)
MyBranch
Key Account Manager (6 mos)
OYO
Business Development Manager (9 mos)
Intec Infra-Technologies Pvt. Ltd.
International Business Development Manager (3 yrs 4 mos)
Magnasoft
Sales Trainee (7 mos)
Reliance Communications
Marketing Executive U&R (1 mo)
Education
PGDM at Kirloskar Institute of Management (KIM)
Bachelor of Business Administration - BBA at Guru Gobind Singh Indraprastha University