Chaitanya Bathina

DevOps Engineer

Hyderabad, Telangana, India8 yrs 8 mos experience

Key Highlights

Expert in secure file transfer technologies.
Proven track record in customer-centric problem solving.
Strong collaboration with engineering and QA teams.

Stackforce AI infers this person is a SaaS Technical Support Engineer with expertise in secure file transfer solutions.

Contact

Skills

Core Skills

Technical TroubleshootingCustomer Satisfaction

Other Skills

Problem SolvingDocumentationInternet Information Services (IIS)PostgreSQLMicrosoft SQL ServerCommunicationSecure File Transfer Protocol (SFTP)Time ManagementProcmonSystem AdministrationTechnical CommunicationDatabase Management System (DBMS)Information TechnologySQLMicrosoft Azure

About

Senior Technical Support Engineer | WS_FTP Product | Progress As a dedicated Senior Technical Support Engineer at Progress, I specialize in delivering expert-level support for WS_FTP Server and related secure file transfer solutions. With a strong focus on customer success, I troubleshoot complex technical issues, collaborate with cross-functional teams, and ensure seamless deployment and maintenance of enterprise-grade SFTP environments. My role involves: Deep technical analysis and resolution of FTP/SFTP/SSL-related issues Guiding customers through best practices and secure configurations Working closely with engineering and QA to escalate and resolve product-level concerns Creating knowledge base content and contributing to continuous product improvement Passionate about secure file transfer technologies, I take pride in helping customers achieve reliability, compliance, and performance in their file transfer operations.

Experience

8 yrs 8 mos

Total Experience

Average Tenure

Current Experience

Progress

2 roles

Senior Technical Support Engineer

Promoted

Dec 2023 – Present · 2 yrs 6 mos · Remote

PresentConducted thorough research and analysis to promptly address clientissues, providing actionable recommendations for resolution.Actively participated in weekly team meetings, contributing valuableinsights to streamline technical processes and address case backlog.Mentored new engineers, imparting technical knowledge and assisting intheir professional development.Provided comprehensive root cause analysis for customer issues, ensuringeffective problem resolution.Collaborated closely with senior system engineers to enhance technicalskills and streamline process workflows.Spearheaded recommendations for configuration changes and systemoptimizations to maximize performance efficiency.Maintained proactive communication with clients, keeping them updatedon case status and resolution progress.Identified and addressed process gaps to improve overall service qualityand customer satisfaction.Ensured efficient utilization and management of Azure resources, includingprovisioning, monitoring, and optimization.

Problem SolvingDocumentationTechnical troubleshootingCustomer Satisfaction