Jun 2019 – Dec 2021 · 2 yrs 6 mos · Sofia, Bulgaria

• Our center's services were transferred from Xerox to HCL
• Countries Supported for Xerox Finance - UK, DACH, BENELUX, NORDICS, IT, FR, ES, PT
• Managed end-to-end cycle of the Distributor's claims:
• Processed BIDs and Tactical claims through Tier II Channel hardware and supplies in ESAP CRM;
• Kept close communication with Distributors and Account Managers on reporting, claim processing and access to Partner Portal;
• Managed various reports and trackers on a daily, bi-monthly, monthly basis and ad hoc reports preparation;
• Raised IT tickets to communicate errors to be corrected;
• Updated existing process documentation and created onboarding documentation
• Managed Reseller’s payments:
• Uploaded mass payment file in ESAP ECC;
• Created and run payment proposals;
• Posted manual entries when applicable;
• Obtained payment references from online banking;
• Communicated with the bank on any payment issues;
• Reported any payment's errors to be corrected to Sales Support Admin or by raising an IT ticket;
• Participated in testing for changing payment's settings in ECC test environment;
• Managed payment tracker;
• Achievement:
• Resolved long lasted failed SE payment issues in ESAP ECC

Nov 2017 – May 2019 · 1 yr 6 mos · Sofia, Bulgaria

• Countries Supported - UK, DACH, BENELUX, NORDICS, IT, FR, ES, PT
• Sales Support main activities - Managed SharePoint page for Account managers to have easy access to vendor information, payment information, rebates information, etc. Provided general administrative support to Account managers and partners – payment information, statements of accounts, etc.; Helped Account managers in creating and maintaining BIDs and created BIDs on request.
• Achievements - Improved the sales support role - added several new functionalities to the SharePoint, created new processes; cleared two years backlog - emails, failed payments, drastically decreased the time of query responds;
• Partner Payments main activities - Created and maintained vendor accounts for partners in ESAP ECC module; Sent email requests to partners to issue rebate invoices as per targets met by them; Validated rebate invoices for payment; Worked with third party agency on validating marketing (CDF/MDF) invoices for payment; Worked on the creation of a process for downloading and validating for payment of the Italian government E-invoices, effective 01.01.2019; Accessed Italian E-invoicing system to download and validate invoices received for payment; Prepared payment file twice per month for rebate and marketing invoices to be processed for payment; Worked on failed payments, amended the ECC system information to process the payments successfully.
• Achievements - Updated the vendor's accounts in ESAP ECC and reduced the transactional costs for UK and France; reached 100% successful payments (more than 300 tickets solved solely in 2018). Created new process for IT invoices; Created new working instructions and updated the existing ones.
• For all my routines to be successfully executed I worked closely with multiple departments within the company located in Europe and Bulgaria - Finance, IT, Marketing, Accounting Departments, Equipment and Supplies Account managers and direct with 2nd Tier Partners.

Nov 2014 – Oct 2017 · 2 yrs 11 mos · Bulgaria

• Validated and processed for payment invoices to be paid by bank transfer or in cash;
• Prioritized payments and worked on payment deadlines with vendors;
• Maintained petty-cash register;
• Maintained primary accounting documents register;
• Kept a track of vendor's agreements expiry dates and contacted vendors in regard to obtain appendixes to extend the agreements;
• Processed new vendors’ agreements, checked their alignment with the company requirements; Maintained training schedules for employees and negotiated price offers with the training companies;
• Kept track and processed billing information;
• Submitted administrative information to the company vendors on a regular basis or upon request from their side

Sep 2012 – Feb 2014 · 1 yr 5 mos · Bulgaria

Oct 2009 – Sep 2012 · 2 yrs 11 mos · Bulgaria

May 2007 – May 2009 · 2 yrs · Sofia, Bulgaria / Varna, Bulgaria

Nov 2004 – Oct 2006 · 1 yr 11 mos · Sofia, Bulgaria

Jun 1999 – Nov 2004 · 5 yrs 5 mos · Varna, Veliko Tarnovo, Sofia, Bulgaria