May 2025 – Oct 2025 · 5 mos · Roma, Lacio, Italia · Remote

• Support of the sales team through close cooperation with the Greenbone support team
• Supporting our sales partners in customer projects and looking after important key account customers
• Conducting presentations on Greenbone Security Services, both at customer meetings on site and in web meetings
• Participation in the technical aspects of tenders
• Providing technical support to customers as part of test setups
• Analyzing customers' networks to plan the type and size of installation
• Technical introductions via web meetings
• Accompanying the commissioning of large installations
• Opportunities for improvement in pre-sales processes are identified and driven forward in a targeted manner
• Planning and supporting installations and integrations of our products with other IT security products and in network infrastructures
• Planning and supporting vulnerability scans and setting up and documenting security processes for vulnerability management

Apr 2024 – Sep 2024 · 5 mos · Roma, Lazio, Italia · Remote

• · Build and execute business plans with channel partners to deliver growth in line with the overall enterprise business strategy.
• · Build and execute business plans with the vendor to deliver growth in line with the overall enterprise business strategy.
• · Build and maintain accurate pipeline and forecasts.
• · Provide end to end management of large-scale Cybersecurity opportunities; from identification through to close.
• · Collaborate with internal sales teams and vendor partners to identify and build strategic relationships within existing accounts and prospects.
• · Deliver Exertis Enterprise presentations to partner sales teams, aligned with overall business focus, and become a ‘trusted advisor’.
• · Drive net new account acquisition, contributing to overall growth of revenue and GP.
• · Utilize strong technical and commercial awareness, with a ‘value-add’ approach to maximize profitability in complex, multi-vendor solution proposals.

Mar 2022 – Nov 2023 · 1 yr 8 mos · Roma, Lazio, Italia · Remote

• Manage the technical contact side of field sales opportunities for MOVEit (Secure Managed File Transfers software) and Loadmaster (ADC, Application Delivery Controller). Therefore, working very closely with the Sales Team.
• Run and manage complete proofs-of-concept autonomously
• Provide pre-and post-sales technical consulting to prospective customers with or without partners.
• Participate in conference calls, webinars, customer visits, trade show presentations.
• Create technical designs and deliver presentations.
• Oversee the customer proposal process to ensure the solution and recommendations address all customer requirements.
• Create Bill Of Materials (BOM) for customers following technical qualification and sizing exercises.
• Deliver technical certification training for customers/partners
• Perform technical qualifications.

Jan 2019 – Feb 2022 · 3 yrs 1 mo · Sofia, Sofia, Bulgaria

• Deliver presentations to customers, partners, service providers and public audiences on Acronis’ technology and solutions
• Analyze prospective partners’ and customers’ business requirements, go to market strategy, security, audit, retention, and other policies associated with protection or transfer of the data
• Develop responses to RFIs and RFPs
• Develop business proposals outlining Acronis solution to identified business, regulatory, and internal policies & requirements
• Participate in meetings as Acronis technology expert, conduct demos and pitch Acronis products and technologies throughout the sales cycle
• Facilitate and manage customer evaluations, and proof of concept activities for Acronis’
• solutions
• Perform technical issues troubleshooting, and drive issue resolution during the pre-sales process
• Position compelling solutions targeted at solving the customer’s business problems, over and above specific technical requirements, and acting as technical advisor to the customer
• Conduct hands-on demonstrations and knowledge transfer of Acronis’ solutions to customers/channel partners
• Delivering Acronis trainings to partners
• Provide customer and market input to Product Management, Engineering, Customer Service, and other pertinent groups within Acronis

Nov 2016 – Jan 2019 · 2 yrs 2 mos · Sofia

• ▪ Provide answers for general usage and operation questions related to Cisco networking equipment
• ▪ Implement, troubleshoot, analyze and maintain the network infrastructure of internal and external environments; including network connectivity and utilization, network performance tuning. Identifies, researches, and resolves technical problems.
• ▪ Install, support and maintain hardware and software infrastructure according to best practices, including routers, aggregators, switches, wifi controllers, and firewalls
• ▪ Maintain documentation of client networks and systems
• ▪ Implement the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction;
• ▪ Provide network and host based security, incident response, firewall and VPN management and administration;
• ▪ Assist in the development of guidelines and procedures for administration and security best practices
• ▪ Perform regular security monitoring to identify any possible intrusions;
• ▪ Monitor network usage, anticipate problems and suggest solutions.

Nov 2015 – Nov 2016 · 1 yr

• ▪Provide both phone and email support to the customers
• ▪Identify and solve customer problems using dedicated web tools.
• ▪Handle and manage web tools specially made for customer support.
• ▪Access the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
• ▪Keep a record of each case in another dedicated web tool.
• ▪Escalate higher problems and send them to the appropriate team when needed.
• ▪Notify Leads when a recurrent problem appears, to prevent further cases
• ▪Be able to identify problems and create new templates for recurrent ones.
• ▪Be informed on promotions and information on respective countries.
• ▪Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
• ▪Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• ▪Participate and provide expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
• ▪As a responsible agent, ensure fluent communication with the production team.
• Handle continuous bug reporting to SUP and QA Teams.
• Detect new problems by looking through new tickets, exporting and correcting events,looking through forum posts, checking the game occasionally.
• Report Bugs once any is detected.
• Edit FAQs and Known Issues on CMS.
• Create a WIKI article for each new game.
• Update WIKI article when new updates or problems are reported.

Aug 2010 – Oct 2015 · 5 yrs 2 mos

• ▪Provide both phone and email support to the customers
• ▪Identify and solve customer problems using dedicated web tools.
• ▪Handle and manage web tools specially made for customer support.
• ▪Access the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
• ▪Keep a record of each case in another dedicated web tool.
• ▪Escalate higher problems and send them to the appropriate team when needed.
• ▪Notify Leads when a recurrent problem appears, to prevent further cases
• ▪Be able to identify problems and create new templates for recurrent ones.
• ▪Be informed on promotions and information on respective countries.
• ▪Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
• ▪Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• ▪Participate and provide expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
• ▪As a responsible agent, ensure fluent communication with the production team.
• Handle continuous bug reporting to SUP and QA Teams.
• Detect new problems by looking through new tickets, exporting and correcting events,looking through forum posts, checking the game occasionally.
• Report Bugs once any is detected.
• Edit FAQs and Known Issues on CMS.
• Create a WIKI article for each new game.
• Update WIKI article when new updates or problems are reported.

Jul 2013 – Aug 2013 · 1 mo · Kharkov, Ukraine

• ▪Simultaneous interpretation for meetings with representatives of Ukrainian companies for Carlos Sempere Flores

Sep 2010 – Oct 2015 · 5 yrs 1 mo · Kharkov, Ukraine

• Translator spanish – russian/ukranian, russian/ukrainian – spanish, portuguese - russian/ukranian

Oct 2008 – May 2011 · 2 yrs 7 mos · Kyiv and Kharkov, Ukraine

• ▪To impart knowledge and develop skills of students that are relevant to Spanish language and are carried out as per the designed course curriculum
• ▪To ensure that the students get in-depth understanding of the language and have respect and appreciation for the Spanish culture and literature
• ▪To implement various activities and programs that will cater to the varying intellectual levels of the students
• ▪To assess and evaluate the progress of each student in Spanish language related to reading, writing, and aural comprehension and speaking
• ▪To enforce rules and regulations that will ensure a better conducive learning environment
• ▪To maintain, update, and keep a track record of the student's behavior, their discipline, and their performance in various assessments

Jul 2008 – Aug 2008 · 1 mo · Kyiv, Ukraine

• ▪Plan and provide age-appropriate activities
• ▪Plan and accompany children on stimulating outings
• ▪Supervise playtime with children's friends
• ▪Prepare meals and snacks for children
• ▪Clean up after self and children
• ▪Maintain children's play areas and room