Akshit Bhambota

DevOps Engineer

Delhi, India9 yrs experience

Key Highlights

Expert in cloud computing and technical support.
Proven track record in customer satisfaction.
Strong background in networking and cybersecurity.

Stackforce AI infers this person is a Technical Support Specialist in the Cloud Computing and Networking industry.

Contact

Skills

Core Skills

Cloud ComputingTechnical SupportNetworkingCustomer Service

Other Skills

High Availability and ClusteringCloud DeploymentsGeneral NetworkingSecurityActive DirectoryRemote SupportSLA/KPI ManagementSSL Certificate InstallationSalesforce CRMJIRATest Center InstallationProject CoordinationTroubleshooting Routers and SwitchesIPSecSAML

About

Experienced System Support Specialist with a demonstrated history of working in the computer and network security industry. Skilled in Local Area Network (LAN), Microsoft Word, Service-Level Agreements (SLA), Domain Name System (DNS), and Transmission Control Protocol (TCP). Strong support professional with a Bachelor of Technology (B.Tech.) focused in Computer Science from Echelon Institute of Technology.

Experience

9 yrs

Total Experience

Average Tenure

Current Experience

Progress software

2 roles

Senior Technical Support Engineer

Promoted

Feb 2026 – Present · 4 mos · Remote

As a Senior Technical Support Engineer, my role encompassed a diverse range of responsibilities, involving escalated, enterprise, and high-severity client cases. With expertise in various intricate topics, I tackled challenging issues in areas such as:
Cybersecurity: Proficiently handling matters pertaining to ModSecurity, OWASP, WAF, TLS, and Certificates, ensuring robust protection and risk mitigation.
Authentication: Excelling in SAML, Kerberos, LDAP, Azure AD, and other authentication protocols, delivering secure and seamless access management solutions.
PCRE Regex Rules: Demonstrating expertise in crafting and implementing complex regex rules to facilitate powerful pattern-matching capabilities.
DNS Load Balancing: Effectively addressing and optimizing DNS load balancing strategies for enhanced performance and reliability.
Networking: Commanding knowledge in static routes, packet filtering, VLANs, bonding, and other networking aspects to ensure seamless connectivity and data flow.
In addition to my core responsibilities, I actively participated in Case Team Assists, extending support and guidance to colleagues upon their request. Furthermore, I fulfilled a mentoring role for new team members, aiding in their onboarding and facilitating their professional growth.
Recognizing the importance of knowledge sharing, I contributed to the publication of KCS articles, addressing critical aspects such as cybersecurity vulnerabilities, product hardening, configuration assistance, and performance enhancements.
Moreover, I played an integral part in the on-call support team, demonstrating my dedication to providing timely assistance and maintaining high service availability.
Throughout my tenure as a Support Engineer, I consistently exhibited a commitment to excellence, technical expertise, and collaboration, resulting in the resolution of complex issues and ensuring customer satisfaction.

Cloud ComputingCustomer ServiceTechnical Support

Network Engineer

Nov 2021 – Feb 2026 · 4 yrs 3 mos · Remote

I previously worked as a Network Support Engineer with Kemp Technologies (now Progress Software) in Delhi, India. My primary responsibility was to assist our customers to solve a range of problems and challenges. I was also responsible for training new hires/student interns. I enjoyed the opportunity to share the knowledge that I have gained through my experiences with others that join our team.
I have gained experience in the following areas during my time at Kemp:
High Availability and Clustering (CARP/VRRP)
Virtualisation Setup (VMware and Hyper-V deployment)
Cloud Deployments in Azure and AWS
Layer 7/Layer 4 solutions.
General Networking (Latency troubleshooting, health checking/probing, asymmetric routing,
firewall rules, NAT/DSR, switch configuration/VLANs)
Regex Content Rules
Security (Client and SSL Certificates, TLS/SSL Protocols, and Cipher suites)
Exchange 2010/13/16/19 configuration and troubleshooting for:
OWA, ECP, MAPI/RPC (Outlook Anywhere), AutoDiscover, SMTP
SharePoint
Active Directory, ADFS
Single Sign-On using protocols such as LDAP, RADIUS, RSA-SecurID, and Multi-Factor Authentication)
Forms Based, Basic, SAML, Kerberos Constrained Delegation, and NTLM authentication.
GEO (Global Load Balancing) and DNS.
Web Application Firewall rules, log auditing and pen-testing/Snort rules Intrusion Detection & Prevention.
I am familiar with using remote screen-sharing tools such as Zoom, TeamViewer, and Teams. I am well acquainted with handling customer queries over the phone and via email. I would apply myself appropriately to resolve their queries with efficiency, compassion, and professionalism.
My other commitments included attending a weekly triage meeting to interface directly with the development team to raise queries and concerns on behalf of my colleagues and teammates, while also creating knowledge base articles for our customers and training material for new hires/student interns.

High Availability and ClusteringCloud DeploymentsGeneral NetworkingSecurityActive DirectoryNetworking+1

Kemp

Network Engineer

May 2020 – Nov 2021 · 1 yr 6 mos · New Delhi, Delhi · Remote

I previously worked as a Network Support Engineer with Kemp Technologies (now Progress Software) in Delhi, India. My primary responsibility was to assist our customers to solve a range of problems and challenges. I was also responsible for training new hires/student interns. I enjoyed the opportunity to share the knowledge that I have gained through my experiences with others that join our team.
I have gained experience in the following areas during my time at Kemp:
High Availability and Clustering (CARP/VRRP)
Virtualisation Setup (VMware and Hyper-V deployment)
Cloud Deployments in Azure and AWS
Layer 7/Layer 4 solutions.
General Networking (Latency troubleshooting, health checking/probing, asymmetric routing,
firewall rules, NAT/DSR, switch configuration/VLANs)
Regex Content Rules
Security (Client and SSL Certificates, TLS/SSL Protocols, and Cipher suites)
Exchange 2010/13/16/19 configuration and troubleshooting for:
OWA, ECP, MAPI/RPC (Outlook Anywhere), AutoDiscover, SMTP
SharePoint
Active Directory, ADFS
Single Sign-On using protocols such as LDAP, RADIUS, RSA-SecurID, and Multi-Factor Authentication)
Forms Based, Basic, SAML, Kerberos Constrained Delegation, and NTLM authentication.
GEO (Global Load Balancing) and DNS.
Web Application Firewall rules, log auditing and pen-testing/Snort rules Intrusion Detection & Prevention.
I am familiar with using remote screen-sharing tools such as Zoom, TeamViewer, and Teams. I am well acquainted with handling customer queries over the phone and via email. I would apply myself appropriately to resolve their queries with efficiency, compassion, and professionalism.
My other commitments included attending a weekly triage meeting to interface directly with the development team to raise queries and concerns on behalf of my colleagues and teammates, while also creating knowledge base articles for our customers and training material for new hires/student interns.

High Availability and ClusteringCloud DeploymentsGeneral NetworkingSecurityActive DirectoryNetworking+1

Globalsign

Information System Support Specialist

Jan 2019 – Apr 2020 · 1 yr 3 mos · India

Researching, investigating and resolving customer technical issues via phone call, email and LiveChat,
Remote Support (screen sharing sessions) via Cisco WebEx.
Take responsibility that SLA/KPI objectives are being meet according to defined levels.
Working closely with the PKI testing tools: Qualys SSL Labs, CertLogik.
Closely working with GlobalSign partners for Bank payment gateway to install the SSL certificate for secure communication.
Using Salesforce CRM on the daily basis
Working on JIRA (Atlassian) ticketing tool.
Working on projects using Confluence.
Server (SSL) certificate install on the Microsoft SQL server, IIS, Microsoft Azure, Apache, Tomcat.
Client certificate (Digital ID) install on the Windows, Mac and Linux Operating Systems,
Thunderbird,Lotus notes, MDM, Airwatch, Cisco Ironport.
Digital signature technology integration and its maintenance, including SafeNet multi-factor
authentication & HSM solutions.
Working on Salesforce, Confluence, and JIRA for different support tasks.
Log Major Incidents in JIRA related to GlobalSign Production systems and coordinate with Asset
owner for faster resolutions.

Remote SupportSLA/KPI ManagementSSL Certificate InstallationSalesforce CRMJIRATechnical Support+1

Pearson vue

Technical Support Analyst

Aug 2017 – Dec 2018 · 1 yr 4 mos · Noida Area, India

Providing technical support to Pearson VUE’s 5000+ test center network channel within the EMEA, America’s and APAC regions ensuring operation of test delivery software, hardware and surrounding technical EZWinfrastructures to contractual KPI’s and internal/external SLA’s.
1st and 2nd level of contact for assisting important clients in the region such as SNU, LPU, GMAC, Amity, VMware.
Effectively liaising with internal business channels such as sales, quality, higher support levels, management, project managers, and program coordinators to deliver the service within the Agreed Service Level target (SLA).
Working with several project managers on planning and executing new projects for sensitive clients such as NMAT, ACCA, VDI, Microsoft, Anywhere Proctored and FSOT (US Embassy) in different countries. Improving the client reference documents/guide for clients and developing a standard policy for the organization to support them better.
Test center installation, rollout and providing support to APAC & EMEA test channel like PPC, PVTC- Select, PVTC, Mobile and Anywhere Proctor clients.
Devise effective strategies for supporting clients (Test centers) during delivering exams.
Handling Exams Events projects (coordination) and Exams log files reviewing tasks.

Technical SupportTest Center InstallationProject CoordinationCustomer Service