Jan 2018 – May 2019 · 1 yr 4 mos

Sep 2017 – Jan 2018 · 4 mos

Dec 2015 – Dec 2017 · 2 yrs · London, United Kingdom

Mar 2014 – Dec 2015 · 1 yr 9 mos · Sofia, Bulgaria

• Responsible for the global management, leadership and ensuring service quality of 180 software support engineers supporting 8 different HP enterprise software products.
• Leading the business transition for this outstaffing service to become fully managed service in terms of resources, training, enablement and organizational maturity thus also liaising with HP to achieve the smoothest possible transition of the service within the given aggressive deadlines.
• Focal point of 8 delivery managers reporting directly to myself and also between my organization and Hewlett Packard.
• Develop and implement global initiatives that positively impact operational efficiency.

Mar 2013 – Mar 2014 · 1 yr · Sofia, Bulgaria

• Acting as a single point of contact and a single escalation point for Google Maps management for all their projects in the EMEA region done in partnership with Adecco group.
• Responsible for the overall administration and management of over 350 temporary workers.
• Reviewing RFP’s for new business with the client and providing feedback on them to the account director.
• Implementing cost saving initiatives
• High level review of the EMEA invoicing from multiple countries to multiple Google entities.
• Reporting directly to the account director at Adecco group in Zurich.

Mar 2011 – Mar 2013 · 2 yrs · Sofia, Bulgaria

• Responsible for the operational management of a number of Google projects that are done in partnerships with Adecco in EMEA (Business View, Street view) for which Adecco was providing the personnel.
• Single point of contact to Google for these projects in UK, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Romania, Serbia, Croatia, Morocco;
• Responsible for managing up to 5 different countries and 70 active workers in them simultaneously.
• A key part of a 3 person team responsible of the implementation of a completely new VMS (Fieldglass) in the EMEA region with a very aggressive go live date and impact to over 300 workers in 10 countries.

Jan 2009 – Nov 2009 · 10 mos

Jun 2006 – Nov 2010 · 4 yrs 5 mos · Nashville TN

• Built the company’s operation and recruitment in Moldova. Personally met with over 50 students in a week, and selected 7, which were invited to join the program in the US for the summer of 2010.
• Personally responsible for the training, motivation, and leadership of 27 person group, in which I managed 2 other sales managers and 5 student managers, operating in Little Rock AR, and Tulsa OK.
• Managing the operations and sales of both teams located in the two neighbor states, while leading the way and achieving excellence in personal sales.