Sep 2025 – Present · 9 mos

• Leading the inside account management function focused on driving enterprise adoption and revenue growth for Progress Agentic RAG, an AI-powered solution for enterprise knowledge retrieval and intelligent automation. Support the global sales motion for the product by building a strong pipeline across SMB and enterprise segments, while mentoring a high-performing team and collaborating with sales engineering, product, marketing, and partners to accelerate enterprise AI adoption.
• Key Responsibilities & Impact
• Lead and mentor the Inside Account Management team, driving high velocity pipeline development across SMB and enterprise customers.
• Support the global go-to-market and sales motion for Progress Agentic RAG, working closely with cross regional teams to drive opportunity creation and deal progression.
• Focused on attaining an $8M revenue target by helping drive Product Led Growth (PLG) initiatives and optimising the sales engagement model.
• Fine-tuned the self-serve trial and product experience, while providing guided support to prospects to ensure a smooth trial journey and improved deal movement through the sales lifecycle.
• Built and managed a high velocity sales pipeline by identifying enterprise AI use cases across industries and engaging both SMB and enterprise-level customers.
• Improved trial-to-opportunity and opportunity-to-close conversion rates by 4–5% through better qualification, structured follow-ups, and coordinated demo engagements.
• Own and manage the end-to-end sales lifecycle, including discovery, solution positioning, demos with Sales Engineering, proposals, and deal closure.
• Work cross-functionally with product, marketing, and customer success teams to align market feedback, PLG insights, and enterprise AI use cases into the broader go-to-market strategy.
• Engage with enterprise technology leaders and decision makers to position Agentic RAG for knowledge automation, enterprise search, and AI-powered workflow transformation.

Dec 2024 – Sep 2025 · 9 mos

• Exceeded yearly quota by 115%, generating $1M+ in net new business revenue
• Transitioned to handling New Business after excelling in farming
• Focused on renewing, upselling, and cross-selling to existing customers
• Driving growth, value and revenue in new opportunities

Dec 2022 – Dec 2024 · 2 yrs

• Ownership and accountability for ensuring customer retention and growth within the assigned book of business.
• Manage a healthy relationship with key stakeholders.
• Ensuring multiple connections are established per accounts from various departments and roles to enable deeper account penetration.
• Understand primary use cases, utilisation patterns & map out basic renewal requirements well in advance on each account
• Achieve greater than 90% retention rate in terms of a number of accounts more importantly value of accounts.
• Maintain long-term relationships by understanding customer’s business and aligning Chef’s current & future value-driving higher adoption & revenue
• Focused effort in identification and execution of revenue expansion opportunities within assigned accounts, by distinct upsell and cross-sell motions
• Accurate forecasting of any potential downgrades or churns, and offsetting them with a growth pipeline.
• Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals
• New Business: Responsible for nurturing sales opportunities to land new logos and revenue.
• Work on opportunities identified by the Sales Development team and qualify them further to build sales pipeline
• Help prospects realize Chef’s product capabilities and USP’s at every stage of the interaction by partnering with solution consultants
• Accurate forecasting of deals at different stages of the sales cycle, thereby managing a healthy funnel of opportunities through the year
• Execute all phases of the pipeline, partner with other teams as needed, and push deals through the sales cycle to eventually win new deals.
• Manage sales lifecycle from customer engagement, solution development, and contract negotiation; meet or exceed annual revenue quota.
• Develop executive relationships to increase revenue expansion potential, and to improve penetration into other departments
• Maintain excellent data discipline in salesforce, by keeping your opportunities and accounts well updated at all times.