Jul 2023 – Apr 2025 · 1 yr 9 mos · Hyderabad, Telangana, India · On-site

• Chief Architect and Co-Founder of Sachdesk:
• o Spearheaded the foundation of Sachdesk, a leading system integrator for SaaS platforms including Freshworks, and Zendesk.
• o Played a pivotal role in shaping the company's vision, strategy, and growth, establishing Sachdesk as a trusted partner for SaaS integration.
• End-to-End Design and Architecture of Samvaad SaaS CX Platform:
• o Designed and architected Samvaad, a comprehensive customer experience platform that unifies customer support across WhatsApp Business, Instagram Business, Facebook Messenger for Business, and Emails.
• o Integrated advanced workflows and automation powered by generative AI capabilities, enhancing efficiency and customer satisfaction.
• o Collaborated with cross-functional teams to ensure seamless integration and delivery of innovative features.
• Leadership in Custom App Development for Marketplaces:
• o Managed end-to-end customization projects for the Freshworks, and Zendesk marketplaces.
• o Led a team of developers to create bespoke solutions that address unique client needs and enhance platform functionalities.
• Product Implementation Management:
• o Directed the successful implementation of Freshworks and similar SaaS offerings for a diverse range of clients.
• o Provided strategic guidance and support to clients, ensuring smooth deployment and adoption of SaaS solutions.
• Stakeholder Engagement and Relationship Building:
• o Actively engaged with stakeholders, including clients, partners, and internal teams, to foster strong relationships and ensure alignment with business objectives.
• o Facilitated regular communication and feedback loops to continuously improve service delivery and client satisfaction.
• Innovation and Thought Leadership:
• o Drove innovation within Sachdesk by staying abreast of industry trends and emerging technologies.
• o Mentored and coached team members, fostering a culture of continuous learning and professional growth.

May 2021 – Jun 2023 · 2 yrs 1 mo · Hyderabad, Telangana, India

• Led the Customer and Solution Engineering Team as a Lead Solution Architect, providing strategic solutions for customizations and integrations on top of Freshworks products.
• Mentored Sales and Presales teams, guiding them to effectively address technical queries in RFPs by crafting comprehensive end-to-end solution architectures for necessary customizations/integrations with third-party systems and applications.
• Championed the design and development of product customizations with multiple knowledge base solutions like Document 360 and Help-Juice, leveraging generative AI capabilities using Open AI models.
• Led the design, development and implementation of various custom applications using the Freshworks SDK (NodeJS-based) for Freshdesk, Freshservice, and Freshsales products, addressing unique use cases for prospects and customers.
• Key App Development Projects:
• Innovated a Bulk WhatsApp Campaign application, utilizing MEAN Stack, AWS, Freshdesk SDK, and WhatsApp Business APIs, which enabled Freshdesk customers to proactively engage with end customers through WhatsApp campaigns. The application achieved over 200 installs from the Freshworks marketplace.
• Pioneered integrations between Freshdesk Messaging and Instagram using the MEAN Stack, AWS, Freshdesk SDK, and Instagram Messenger APIs, allowing businesses to manage customer queries and issues via Instagram Direct Messaging.
• Engineered a Web application for Shopify Abandoned Carts Reminder Campaign using MEAN Stack, AWS, and Freshdesk outbound messaging APIs, allowing businesses to sync abandoned cart data from Shopify and run targeted WhatsApp proactive campaigns.
• Published sentiment analysis apps, leveraging Watson and Google NLP capabilities, contributing valuable tools to the Freshworks marketplace.

Nov 2017 – Feb 2021 · 3 yrs 3 mos · Hyderabad, Telangana, India

• Architected and led the development of Accenture Data Compliance Portals to meet regulations such as GDPR and CCPA, utilizing MEAN Stack and AWS. Recognized as the visionary behind these compliance solutions.
• Directed cross-functional teams ranging from 15 to 30 members across various client engagements, earning "ACE Awards" twice for outstanding project contributions and leadership.
• Led the strategic support of RFP responses, showcasing the capabilities of compliance portals in internal and external forums, effectively managing stakeholder expectations and securing new business opportunities.
• Spearheaded the design and development of applications leveraging Angular 2+, Express, Node.js, MongoDB, AWS, Java, and J2EE technologies, ensuring robust and scalable solutions.
• Orchestrated the customization and implementation of the Data Subject Request Portal to be AWS-specific, leading the full project lifecycle for a UK client in an agile development environment.
• Pioneered the end-to-end implementation of the DPIA portal for a Swedish client, including requirement gathering, deployment, and user training in a client-facing role.

Sep 2016 – Sep 2017 · 1 yr · Hyderabad Area, India

• Directed end-to-end delivery of three critical projects (MDM Dev, Cross Channel (ETL – DataStage), and MDM Production Support) for a Fortune 100 company, successfully leading a team of over 30 members.
• Collaborated extensively with the EDW team, guiding the creation of high-level design documents for ETL processes, including data dictionaries, metadata descriptions, file layouts, and flow diagrams.
• Steered the collaboration with the EDW team for low-level design documents, ensuring accurate mapping of files from source to target and the implementation of business logic.
• Led the ETL IBM-DataStage team in developing parallel jobs to extract and reformat source data for loading into IBM MDM, ensuring seamless data integration.
• Oversaw the design and development of integration with Quality Stage for name and address standardization, enhancing data accuracy and quality.
• Championed internal and external audits, disaster recovery planning, exercises, and release management, ensuring compliance and operational resilience.
• Enhanced team efficiency by strategically delegating tasks, ensuring timely completion within scheduled deadlines, and fostering a culture of accountability and excellence.
• Served as IBM MDM Architect for the MDM Dev Account, creating functional and technical design documents (FDD and TDD) for new business proxies and customizations, and implementing them using the IBM MDM framework.

May 2016 – Jun 2016 · 1 mo · Greater Melbourne Area

• Specialized as an IBM MDM Specialist, where I designed and implemented customizations using the IBM MDM framework, driving innovative solutions tailored to client needs.
• Collaborated closely with the Principal Consultant, providing expertise on solution design, Proof of Concepts (POCs), and responses to Requests for Proposals (RFPs), ensuring robust and comprehensive solutions that aligned with client requirements and industry standards.

May 2014 – Apr 2016 · 1 yr 11 mos · Melbourne Area, Australia

• Led the design and development as the Lead MDM Designer for one of the top 3 banks in Melbourne (Onsite).
• Architected application designs and spearheaded the implementation of new customizations and API integrations with other systems. Conducted thorough design reviews of low-level designs created by the development team and supported the development and testing of code across multiple environments, including DEV, SIT, UAT, and Production.
• Collaborated closely with business and technology stakeholders, actively participating in workshops to finalize business and technology requirements for various MDM initiatives.
• Recognized for outstanding contributions to client projects, receiving out-of-cycle salary hikes for exceptional performance.
• Partnered with the DataStage team to develop jobs for extracting, transforming, and loading databases from new sources into IBM MDM.
• Engineered the integration with Quality Stage for name and address standardization, enhancing data accuracy and consistency.
• Prepared and presented MDM designs in design forums and to stakeholders, effectively communicating complex concepts and solutions.
• Innovated and implemented a Hybrid MDM approach for the bank, overcoming product limitations to deliver a robust solution.
• Designed and implemented POCs for new MDM functionalities, addressing multiple business use cases and driving innovation.
• Supported release managers in various release activities, including Dress Rehearsals and deployment day tasks, coordinating with multiple teams such as Integration and DB.
• Mentored and coordinated with the offshore development team, guiding them in design and build activities necessary for the project, and reviewing low-level designs and code to ensure quality and alignment with project goals.

May 2013 – May 2014 · 1 yr · Pune/Pimpri-Chinchwad Area

• Engaged with stakeholders to thoroughly understand business requirements, providing tailored solutions using both inbuilt and custom IBM MDM framework functionalities.
• Developed comprehensive data mapping documents for the seamless migration and integration of data from various source systems to MDM, ensuring data accuracy and consistency.
• Generated database scripts from data modeling tools and facilitated the creation of physical tables within the MDM database, optimizing data storage and retrieval processes.
• Collaborated closely with the DataStage team to develop jobs for extracting, transforming, and loading data from new sources into IBM MDM, enhancing data integration capabilities.
• Authored detailed Micro Design Documents for new technical requirements, ensuring clear and precise guidance for development teams.
• Mentored and supported new team members, providing training on processes, tools, and technologies essential for the project, fostering a collaborative and knowledgeable team environment.
• Designed and developed new additions, extensions, and business proxies, successfully exposing them to external source systems and channels, expanding the functionality and reach of MDM solutions.
• Conducted unit and integration testing of developed modules, ensuring high-quality and reliable deliverables that meet business and technical requirements.

Nov 2011 – May 2013 · 1 yr 6 mos · Pune

• Led stakeholder coordination for the Total Customer View (TCV) MDM program, thoroughly understanding business requirements and providing tailored solutions using both inbuilt and custom MDM functionalities.
• Acted as the Release and Configuration Manager for TCV MDM, overseeing the entire release process and ensuring the successful deployment of MDM solutions.
• Collaborated with Service Managers to secure approvals for MDM releases, coordinating implementation efforts with various teams such as GTIS and DBAs across multiple environments, including DEV, SIT, UAT, and Production.
• Received “Star Awards” twice in recognition of outstanding contributions to the successful implementation of MDM solutions for Barclays, demonstrating exceptional performance and dedication.
• Architected and developed new additions, extensions, and business proxies, successfully exposing them to external source systems and channels, enhancing the functionality and reach of MDM solutions.
• Authored MDM WSDLs, Service Mapping Catalogues, and Low-Level Designs (LLDs) for developed MDM services and models, ensuring clear and precise documentation.
• Conducted unit and integration testing of developed modules, ensuring high-quality deliverables that meet business and technical requirements.
• Coordinated and delegated tasks to vendor partners working on the MDM program, ensuring alignment with project goals and maintaining high standards of quality and performance.

Sep 2010 – Nov 2011 · 1 yr 2 mos

• Collaborated with technology leadership to analyze requirements, and design and develop MDM solutions using the Teradata MDM framework, ensuring alignment with organizational goals and client needs.
• Coordinated with various source systems for the seamless implementation of end-to-end workflows, streamlining data processes and integration.
• Architected and developed custom solutions on top of the out-of-the-box Teradata MDM framework, tailoring functionalities to meet specific business requirements and enhance system capabilities.
• Conducted unit and integration testing of developed modules, ensuring the reliability and accuracy of solutions before deployment.
• Led the deployment of Teradata MDM solutions in customer environments, coordinating with various stakeholders and teams to ensure smooth and successful implementation.
• Designed and developed proof-of-concepts (POCs) for prospective clients, providing compelling demos to stakeholders in both internal and external forums, showcasing the value and potential of the solutions.
• Fostered strong relationships with stakeholders, effectively communicating complex technical concepts and ensuring their needs and expectations were met throughout the project lifecycle.

Jan 2008 – Aug 2010 · 2 yrs 7 mos

• Started as an Intern Trainee (Jan 2008 – May 2008) and progressed to a Java | J2EE | Eclipse Plugin Developer, contributing significantly to various projects.
• Authored Technical Design Documents for new BIRT and Eclipse plug-ins, providing clear and precise guidance for development teams.
• Performed in-depth code analysis and prepared comprehensive analysis reports for the assigned module, specifically the custom type 4 JDBC driver for DB2 on iSeries.
• Received “Spot Awards” twice in recognition of outstanding contributions and successful project completion at Persistent, demonstrating exceptional performance and dedication.
• Conducted unit testing for developed Eclipse plug-ins, ensuring functionality and reliability before deployment.
• Developed code and introduced process enhancements to improve the functionalities of the reports, optimizing performance and user experience.
• Migrated product-specific reports to BIRT-specific report objects, ensuring seamless integration and improved reporting capabilities.
• Led the migration of Hyperion Shared Services, EAS, Provider services, and their database on iSeries, streamlining the data management process.
• Designed and developed a configuration utility for the Oracle EPM (Hyperion Essbase) product on iSeries, enhancing configuration management and ease of use.
• Collaborated with cross-functional teams to ensure the successful implementation of new features and enhancements, fostering a collaborative and productive work environment.