Ratna Harish Pagadala — Customer Success Manager
With over 10 years of work experience in Sales, Account Management & Business Development, I am a passionate and results-oriented Inside Account Manager at Progress, a leading software company that provides solutions for developing, deploying, and managing high-impact business applications. I am driven by the mission of delivering value to customers, partners, and stakeholders and leveraging my diverse skills and perspectives to create innovative and effective strategies. In my current role, I manage a portfolio of accounts across the EMEA region, focusing on the Chef product line, which is the pioneer in DevOps and DevSecOps. I am responsible for generating new business opportunities, expanding existing relationships, and ensuring customer satisfaction and retention. Identify and analyze customer needs, pain points, and goals, and design and implement customized solutions that address them. I also collaborate with cross-functional teams, such as product management, engineering, and marketing, to provide feedback and insights on customer requirements, preferences, and trends.
Stackforce AI infers this person is a SaaS Sales Professional with expertise in Customer Success and Account Management.
Location: Bengaluru, Karnataka, India
Experience: 12 yrs 8 mos
Skills
- Account Management
- Customer Success
- Sales
- Customer Experience
Career Highlights
- Over 10 years of experience in Sales and Account Management.
- Expert in managing customer accounts across the EMEA region.
- Proven track record in achieving sales quotas and customer retention.
Work Experience
Skillsoft
Customer Success Manager (1 yr 5 mos)
Progress
Senior Inside Account Manager (1 mo)
Inside Account Manager - EMEA (3 yrs)
Senior Business Generation Representative - EMEA Region (1 yr 1 mo)
Automation Anywhere
RPA Consultant (1 yr 7 mos)
KNOLSKAPE
Senior Associate - Inside Sales (1 yr 1 mo)
Replicon
Solution Consultant - Sales (2 yrs 4 mos)
AAyuja, Inc.
Associate - Inside Sales (1 yr 6 mos)
Greenback Forex Services Pvt Ltd
Business Development Executive - Export Financing & ILC's(Inland Letter of Credit) discounting (8 mos)
Pennar Industries Limited
Marketing Intern (1 mo)
Education
PGDM at Vignana Jyothi Institute of Management
Bachelor of Technology (B.Tech.) at Jawaharlal Nehru Technological University