Mar 2020 – Jan 2023 · 2 yrs 10 mos · California, United States

• Yellow Messenger is an AI-based conversational platform that enables enterprises to automate conversations and trigger workflows directly through conversations without human intervention.
• By acting as a single source of intelligence across all customer support channels, the platform automates and unifies multiple enterprise customer support verticals under a single umbrella to ensure smart, consistent and coherent conversations across channels leading to a delightful customer experience throughout their digital journey.

Jun 2019 – Feb 2020 · 8 mos

• RevvSales is a sales document management tool to empower sales, legal & finance teams. It works with your CRM to optimize deal creation cycle by blending - Products & Pricing, Clause Management, Collaboration, & Approval Workflows into an ecosystem.

Nov 2018 – May 2019 · 6 mos

• An AI based video product solutions and works on advanced video indexing technologies.
• VideoKen is solving the unique problem - of making videos less opaque and more interactive. With VideoKen's AI based video player, finding a specific piece of information in a video is as easy as a click, quite literally.

Dec 2017 – Oct 2018 · 10 mos

Jul 2016 – Dec 2017 · 1 yr 5 mos

• Whatfix is a Saas based product which enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points.
• Whatfix is based on patent pending technology and being used by large as well as small enterprises for
• 1. Improving training effectiveness
• 2. Enhancing customer support, and
• 3. To improve user on-boarding.
• With names like Google, P&G, Flipkart, Schneider Electric, Booking.com, Avnet and many others in our growing customer portfolio, we're working to revolutionize the way people look at traditional help.

Oct 2014 – May 2016 · 1 yr 7 mos · Hyderabad Area, India

• Sales
• Initiate outbound calls and establish right party contact.
• Contact leads within the time frame agreed and conduct lead qualification of all inbound leads received.
• Achieve and exceed daily/ weekly/ monthly targets for lead conversion, online demos and revenue generation.
• Nurture mid to long term opportunities through regular touch points until they are ready for sales engagement.
• Expand the revenue by suggesting other features/ advanced solutions at the time of renewal.
• Customer Relationship Management
• Maintain relationship with existing customers.
• Understand customer concerns, including billing and usability, and proactively recommend solutions.
• Collaborate with other Functional Groups to ensure customer delight through efficient service.

Feb 2013 – May 2014 · 1 yr 3 mos · Hyderabad Area, India

Mar 2009 – Dec 2012 · 3 yrs 9 mos · Hyderabad Area, India

Jul 2008 – May 2009 · 10 mos · Hyderabad Area, India